{"id":986,"date":"2025-07-25T18:56:43","date_gmt":"2025-07-25T09:56:43","guid":{"rendered":"https:\/\/www.crtm.co.jp\/media\/?p=986"},"modified":"2025-10-29T17:01:54","modified_gmt":"2025-10-29T08:01:54","slug":"post-986","status":"publish","type":"post","link":"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-986\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u6539\u5584\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u3068\u306f\uff1f\u5bfe\u5fdc\u54c1\u8cea\u30fb\u4ed5\u7d44\u307f\u30fb\u30b7\u30b9\u30c6\u30e0\u306e\u898b\u76f4\u3057\u304c\u9375"},"content":{"rendered":"<p><span style=\"font-weight: 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class=\"marker\"><b>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56<\/b><\/span><span style=\"font-weight: 400;\">\u3092\u3001\u4e8b\u4f8b\u3084\u5c0e\u5165\u52b9\u679c\u3092\u4ea4\u3048\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<a href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-298\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-133\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2024\/09\/\u30a2\u30fc\u30c8\u30dc\u30fc\u30c9-1-300x135.png\" alt=\"\" width=\"478\" height=\"216\" \/><\/a>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >\u76ee\u6b21<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 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href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-986\/#%E6%95%B0%E5%80%A4%E6%8C%87%E6%A8%99%E3%81%A0%E3%81%91%E3%81%AB%E5%81%8F%E3%82%89%E3%81%AA%E3%81%84%E8%A9%95%E4%BE%A1%E3%82%92%E8%A1%8C%E3%81%86\" title=\"\u6570\u5024\u6307\u6a19\u3060\u3051\u306b\u504f\u3089\u306a\u3044\u8a55\u4fa1\u3092\u884c\u3046\">\u6570\u5024\u6307\u6a19\u3060\u3051\u306b\u504f\u3089\u306a\u3044\u8a55\u4fa1\u3092\u884c\u3046<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-986\/#%E6%94%B9%E5%96%84%E6%96%BD%E7%AD%96%E3%81%AF%E5%AE%9A%E6%9C%9F%E7%9A%84%E3%81%AB%E8%A6%8B%E7%9B%B4%E3%81%99\" title=\"\u6539\u5584\u65bd\u7b56\u306f\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3059\">\u6539\u5584\u65bd\u7b56\u306f\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3059<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-986\/#%E3%81%BE%E3%81%A8%E3%82%81\" title=\"\u307e\u3068\u3081\">\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\"><\/span><b>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u91cd\u8981\u6027<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1010\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2025\/06\/4-1.jpg\" alt=\"\" width=\"760\" height=\"428\" \/>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u3068\u4f01\u696d\u3092\u76f4\u63a5\u3064\u306a\u3050\u6700\u524d\u7dda\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001<\/span><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u5168\u4f53\u306e\u4fe1\u983c\u6027\u3084\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306b\u76f4\u7d50<\/b><span style=\"font-weight: 400;\">\u3057\u307e\u3059\u3002\u5bfe\u5fdc\u306b\u4e0d\u6e80\u3092\u611f\u3058\u305f\u9867\u5ba2\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u305d\u306e\u3082\u306e\u3078\u306e\u5370\u8c61\u3082\u60aa\u304f\u306a\u308a\u3001\u518d\u8cfc\u5165\u3084\u7d99\u7d9a\u5229\u7528\u3092\u305f\u3081\u3089\u3046\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%81%8C%E4%BD%8E%E3%81%84%E3%81%A8%E8%B5%B7%E3%81%93%E3%82%8B%E3%83%AA%E3%82%B9%E3%82%AF\"><\/span><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u3068\u8d77\u3053\u308b\u30ea\u30b9\u30af<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<table>\n<tbody>\n<tr>\n<td><span class=\"marker2\"><b>\u30ea\u30b9\u30af\u5185\u5bb9<\/b><\/span><\/td>\n<td><span class=\"marker2\"><b>\u4f01\u696d\u3078\u306e\u5f71\u97ff\u4f8b<\/b><\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u3084\u8a55\u4fa1<\/span><\/td>\n<td><span style=\"font-weight: 400;\">SNS\u30fb\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u3067\u306e\u8a55\u5224\u4f4e\u4e0b\u3001\u898b\u8fbc\u307f\u5ba2\u306e\u96e2\u8131<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u30ea\u30d4\u30fc\u30c8\u7387\u306e\u4f4e\u4e0b<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u6d41\u51fa\u3001LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u306e\u4f4e\u4e0b<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u9577\u6587\u5316<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u5897\u52a0\u3001\u696d\u52d9\u52b9\u7387\u306e\u4f4e\u4e0b<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u30af\u30ec\u30fc\u30e0\u30fb\u4e8c\u6b21\u5bfe\u5fdc\u306e\u5897\u52a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u54c1\u8cea\u7ba1\u7406\u30b3\u30b9\u30c8\u30fb\u5bfe\u5fdc\u6642\u9593\u306e\u5897\u5927\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u8981\u56e0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E3%80%8C%E6%BA%80%E8%B6%B3%E3%81%A7%E3%81%8D%E3%82%8B%E5%AF%BE%E5%BF%9C%E3%80%8D%E3%81%8C%E7%94%9F%E3%82%80%E5%A5%BD%E5%BE%AA%E7%92%B0\"><\/span><b>\u300c\u6e80\u8db3\u3067\u304d\u308b\u5bfe\u5fdc\u300d\u304c\u751f\u3080\u597d\u5faa\u74b0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4e00\u65b9\u3067\u3001<\/span><span class=\"marker\"><b>\u7684\u78ba\u3067\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c\u3092\u5f97\u3084\u3059\u304f\u306a\u308a\u3001\u4f01\u696d\u5168\u4f53\u306e\u8a55\u4fa1\u306b\u3082\u597d\u5f71\u97ff<\/b><\/span><span style=\"font-weight: 400;\">\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u308c\u3070\u3001\u30ea\u30d4\u30fc\u30c8\u7387\u3084\u7d39\u4ecb\u7387\u3082\u4e0a\u6607\u3057\u3001\u7d50\u679c\u3068\u3057\u3066\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306e\u52b9\u7387\u5316\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<a href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-298\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-133\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2024\/09\/\u30a2\u30fc\u30c8\u30dc\u30fc\u30c9-1-300x135.png\" alt=\"\" width=\"478\" height=\"216\" \/><\/a>\n<h2><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%82%92%E9%AB%98%E3%82%81%E3%82%8B%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E6%94%B9%E5%96%84%E3%81%AE3%E3%81%A4%E3%81%AE%E6%9F%B1\"><\/span><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6539\u5584\u306e3\u3064\u306e\u67f1<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u305f\u3081\u306b\u306f\u3001<\/span><b>\u300c\u4eba\u300d\u300c\u4ed5\u7d44\u307f\u300d\u300c\u30b7\u30b9\u30c6\u30e0\u300d<\/b><span style=\"font-weight: 400;\">\u306e3\u3064\u306e\u89b3\u70b9\u304b\u3089\u30d0\u30e9\u30f3\u30b9\u3088\u304f\u6539\u5584\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u67f1\u306b\u304a\u3051\u308b\u91cd\u8981\u306a\u53d6\u308a\u7d44\u307f\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E3%82%AA%E3%83%9A%E3%83%AC%E3%83%BC%E3%82%BF%E3%83%BC%E3%81%AE%E5%BF%9C%E5%AF%BE%E5%8A%9B%E3%82%92%E9%AB%98%E3%82%81%E3%82%8B\"><\/span><b>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u529b\u3092\u9ad8\u3081\u308b<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5370\u8c61\u306f\u3001<\/span><b>\u7b2c\u4e00\u58f0\u306e\u30c8\u30fc\u30f3\u3084\u8a00\u8449\u9063\u3044\u3001\u5bfe\u5fdc\u306e\u7684\u78ba\u3055\u306b\u5927\u304d\u304f\u5de6\u53f3\u3055\u308c\u307e\u3059<\/b><span style=\"font-weight: 400;\">\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u304c\u5b89\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5b89\u5fc3\u611f\u3084\u4fe1\u983c\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/span><\/p>\n<div class=\"concept-box1\">\n<p><span style=\"font-weight: 400;\">\u4e3b\u306a\u6539\u5584\u65bd\u7b56\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u5fdc\u5bfe\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6574\u5099\u3068\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u3084OJT\u3092\u901a\u3058\u305f\u5b9f\u8df5\u7684\u7814\u4fee<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u529b\u3084\u5171\u611f\u30b9\u30ad\u30eb\u3092\u80b2\u3066\u308b\u6559\u80b2<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u67d4\u8edf\u306a\u904b\u7528\u3068\u6539\u5584<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">\u7684\u78ba\u3067\u5171\u611f\u306e\u3042\u308b\u5bfe\u5fdc\u306f\u3001<\/span><b>\u300c\u307e\u305f\u3053\u306e\u4f01\u696d\u306b\u76f8\u8ac7\u3057\u305f\u3044\u300d<\/b><span style=\"font-weight: 400;\">\u3068\u3044\u3046\u6c17\u6301\u3061\u3092\u751f\u307f\u307e\u3059\u3002<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%A5%AD%E5%8B%99%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B9%E3%81%A8FAQ%E3%81%AE%E6%95%B4%E5%82%99\"><\/span><b>\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3068FAQ\u306e\u6574\u5099<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3044\u304f\u3089\u5fdc\u5bfe\u304c\u4e01\u5be7\u3067\u3082\u3001<\/span><b>\u9867\u5ba2\u306e\u8981\u671b\u306b\u3059\u3050\u306b\u5fdc\u3048\u3089\u308c\u306a\u3051\u308c\u3070\u6e80\u8db3\u5ea6\u306f\u4f4e\u4e0b<\/b><span style=\"font-weight: 400;\">\u3057\u307e\u3059\u3002\u5bfe\u5fdc\u306e\u3070\u3089\u3064\u304d\u3092\u9632\u304e\u3001\u8fc5\u901f\u3067\u6b63\u78ba\u306a\u56de\u7b54\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u3068\u30ca\u30ec\u30c3\u30b8\u306e\u6574\u5099\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/span><\/p>\n<div class=\"concept-box1\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u4e3b\u306a\u6539\u5584\u65bd\u7b56\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09\u306e\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057\u3068\u6574\u5099<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u793e\u5185\u30ca\u30ec\u30c3\u30b8\u306e\u4e00\u5143\u5316\u3068\u691c\u7d22\u6027\u306e\u5411\u4e0a<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u66f4\u65b0\u63d0\u6848\u5236\u5ea6\u306e\u5c0e\u5165<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u554f\u3044\u5408\u308f\u305b\u7a2e\u5225\u3054\u3068\u306e\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u6574\u5099<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><b>\u5c5e\u4eba\u5316\u3092\u9632\u304e\u3001\u8ab0\u3067\u3082\u540c\u3058\u54c1\u8cea\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u4f53\u5236\u3065\u304f\u308a\u304c\u30ab\u30ae<\/b><span style=\"font-weight: 400;\">\u3067\u3059\u3002<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E5%B0%8E%E5%85%A5%E3%81%AB%E3%82%88%E3%82%8B%E6%A5%AD%E5%8B%99%E5%8A%B9%E7%8E%87%E5%8C%96\"><\/span><b>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u5fdc\u5bfe\u54c1\u8cea\u3092\u652f\u3048\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001<\/span><b>CTI\u30fbIVR\u30fbCRM\u3068\u3044\u3063\u305f\u30b7\u30b9\u30c6\u30e0\u306e\u6d3b\u7528\u306f\u4e0d\u53ef\u6b20<\/b><span style=\"font-weight: 400;\">\u3067\u3059\u3002\u3053\u308c\u3089\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u306e\u5411\u4e0a\u3068\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5316\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><\/p>\n<div class=\"simple-box8\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u5c0e\u5165\u304c\u52b9\u679c\u7684\u306a\u4e3b\u306a\u30b7\u30b9\u30c6\u30e0\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fbCTI\uff08Computer Telephony Integration\uff09\uff1a\u9867\u5ba2\u60c5\u5831\u306e\u5373\u6642\u8868\u793a\u3001\u7740\u4fe1\u9023\u643a<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fbIVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\uff1a\u62c5\u5f53\u90e8\u7f72\u3078\u306e\u81ea\u52d5\u632f\u308a\u5206\u3051\u3001\u5f85\u6a5f\u6642\u9593\u524a\u6e1b<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fbCRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\uff1a\u5bfe\u5fdc\u5c65\u6b74\u306e\u84c4\u7a4d\u3068\u5f15\u304d\u7d99\u304e\u306e\u7c21\u7565\u5316<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u3088\u308a<\/span><b>\u300c\u5f85\u305f\u305b\u306a\u3044\u30fb\u8ff7\u308f\u305b\u306a\u3044\u30fb\u6f0f\u3089\u3055\u306a\u3044\u300d<\/b><span style=\"font-weight: 400;\">\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E5%90%91%E4%B8%8A%E3%81%AE%E6%88%90%E5%8A%9F%E4%BA%8B%E4%BE%8B\"><\/span><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u6210\u529f\u4e8b\u4f8b<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u5b9f\u969b\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6539\u5584\u306b\u53d6\u308a\u7d44\u307f\u3001\u6210\u679c\u3092\u4e0a\u3052\u305f\u4f01\u696d\u306e\u4e8b\u4f8b\u304b\u3089\u306f\u3001\u5177\u4f53\u7684\u306a\u65bd\u7b56\u306e\u30d2\u30f3\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002\u3053\u3053\u3067\u306f<\/span><b>\u300c\u5fdc\u5bfe\u529b\u306e\u5f37\u5316\u300d\u300c\u4ed5\u7d44\u307f\u306e\u6574\u5099\u300d\u300c\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u300d<\/b><span style=\"font-weight: 400;\">\u306e3\u3064\u306e\u89b3\u70b9\u3067\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u203b\u696d\u754c\u306e\u50be\u5411\u3084\u30d2\u30a2\u30ea\u30f3\u30b0\u5185\u5bb9\u3092\u3082\u3068\u306b\u3057\u305f\u4eee\u60f3\u306e\u30b1\u30fc\u30b9\u3067\u3059\u3002<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E5%BF%9C%E5%AF%BE%E5%93%81%E8%B3%AA%E3%81%AE%E7%A0%94%E4%BF%AE%E5%BC%B7%E5%8C%96%E3%81%A7CS%E3%82%B9%E3%82%B3%E3%82%A2%E3%81%8C20%E5%90%91%E4%B8%8A%EF%BC%88%E9%80%9A%E4%BF%A1%E6%A5%AD%EF%BC%89\"><\/span><b>\u5fdc\u5bfe\u54c1\u8cea\u306e\u7814\u4fee\u5f37\u5316\u3067CS\u30b9\u30b3\u30a2\u304c20%\u5411\u4e0a\uff08\u901a\u4fe1\u696d\uff09<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3042\u308b\u901a\u4fe1\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u3067\u306f\u3001\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u3063\u3066\u5bfe\u5fdc\u54c1\u8cea\u306b\u3070\u3089\u3064\u304d\u304c\u3042\u308b\u300d\u3068\u3044\u3046\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/span><\/p>\n<div class=\"concept-box3\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u3053\u3067\u4ee5\u4e0b\u306e\u65bd\u7b56\u3092\u5b9f\u65bd\uff1a<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u5fdc\u5bfe\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u5237\u65b0\u3057\u3001\u5171\u611f\u30fb\u50be\u8074\u3092\u91cd\u8996\u3057\u305f\u30c8\u30fc\u30af\u306b\u6539\u826f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u5b9a\u671f\u7684\u306a\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u7814\u4fee\u306e\u5b9f\u65bd<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u5fdc\u5bfe\u3054\u3068\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u4f53\u5236\u3092\u69cb\u7bc9<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><b>\u7d50\u679c\u3001\u5fdc\u5bfe\u5f8c\u30a2\u30f3\u30b1\u30fc\u30c8\u306eCS\u30b9\u30b3\u30a2\u304c\u5e73\u574720\uff05\u6539\u5584<\/b><span style=\"font-weight: 400;\">\u3057\u3001\u30af\u30ec\u30fc\u30e0\u4ef6\u6570\u3082\u5927\u5e45\u306b\u6e1b\u5c11\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"FAQ%E3%81%AE%E6%94%B9%E5%96%84%E3%81%A7%E4%B8%80%E6%AC%A1%E5%AF%BE%E5%BF%9C%E7%8E%87%E3%81%8C35%EF%BC%85%E5%90%91%E4%B8%8A%EF%BC%88%E8%A3%BD%E9%80%A0%E6%A5%ADBtoB%EF%BC%89\"><\/span><b>FAQ\u306e\u6539\u5584\u3067\u4e00\u6b21\u5bfe\u5fdc\u7387\u304c35\uff05\u5411\u4e0a\uff08\u88fd\u9020\u696dBtoB\uff09<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u88fd\u9020\u6a5f\u5668\u3092\u6271\u3046\u4f01\u696d\u3067\u306f\u3001FAQ\u304c\u53e4\u304f\u73fe\u5834\u306b\u5373\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u304c\u539f\u56e0\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u305f\u3073\u306b\u5c02\u9580\u90e8\u7f72\u3078\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002<\/span><\/p>\n<div class=\"simple-box6\">\n<p><span style=\"font-weight: 400;\">\u30fb\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u73fe\u5834\u30d2\u30a2\u30ea\u30f3\u30b0\u3067\u518d\u69cb\u6210<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u691c\u7d22\u6027\u306e\u9ad8\u3044\u30ca\u30ec\u30c3\u30b8\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u5b9a\u671f\u7684\u306a\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u30eb\u30fc\u30eb\u5316<\/span><\/p>\n<\/div>\n<p><b>\u7d50\u679c\u3001\u4e00\u6b21\u5bfe\u5fdc\u7387\u304c\u7d0435\uff05\u5411\u4e0a<\/b><span style=\"font-weight: 400;\">\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u6642\u9593\u306e\u524a\u6e1b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u5b89\u5b9a\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"CTI%E3%81%A8IVR%E3%82%92%E5%B0%8E%E5%85%A5%E3%81%97%E3%80%81%E5%AF%BE%E5%BF%9C%E6%99%82%E9%96%93%E3%82%9240%E7%9F%AD%E7%B8%AE%EF%BC%88EC%E4%BC%81%E6%A5%AD%EF%BC%89\"><\/span><b>CTI\u3068IVR\u3092\u5c0e\u5165\u3057\u3001\u5bfe\u5fdc\u6642\u9593\u309240%\u77ed\u7e2e\uff08EC\u4f01\u696d\uff09<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u5927\u624bEC\u4e8b\u696d\u8005\u3067\u306f\u3001\u7e41\u5fd9\u671f\u306e\u96fb\u8a71\u5bfe\u5fdc\u304c\u8ffd\u3044\u3064\u304b\u305a\u3001\u9867\u5ba2\u304b\u3089\u306e\u4e0d\u6e80\u304c\u5897\u52a0\u3002\u6b21\u306e\u3088\u3046\u306a\u5bfe\u7b56\u3092\u8b1b\u3058\u307e\u3057\u305f\u3002<\/span><\/p>\n<div class=\"simple-box6\">\n<p><span style=\"font-weight: 400;\">\u30fbIVR\u306b\u3088\u308b\u81ea\u52d5\u632f\u308a\u5206\u3051\u3067\u3001\u9069\u5207\u306a\u62c5\u5f53\u90e8\u7f72\u3078\u5373\u6642\u63a5\u7d9a<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fbCTI\u3067\u9867\u5ba2\u60c5\u5831\u3092\u81ea\u52d5\u8868\u793a\u3057\u3001\u78ba\u8a8d\u306e\u624b\u9593\u3092\u524a\u6e1b<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fbFAQ\u3068\u9023\u52d5\u3057\u305fCRM\u3067\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3092\u6d3b\u7528<\/span><\/p>\n<\/div>\n<p><b>\u7d50\u679c\u3001\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u304c40\uff05\u77ed\u7e2e<\/b><span style=\"font-weight: 400;\">\u3055\u308c\u3001\u30d4\u30fc\u30af\u6642\u3067\u3082\u5fdc\u5bfe\u7cbe\u5ea6\u3068\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E6%94%B9%E5%96%84%E3%81%AE%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88%E3%81%A8%E6%B3%A8%E6%84%8F%E7%82%B9\"><\/span><b>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6539\u5584\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u6ce8\u610f\u70b9<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1011\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2025\/06\/4-2.jpg\" alt=\"\" width=\"760\" height=\"428\" \/>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u306b\u306f\u3001\u5358\u306b\u65b0\u3057\u3044\u65bd\u7b56\u3092\u5c0e\u5165\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001<\/span><b>\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3068\u73fe\u5834\u3068\u306e\u9023\u643a<\/b><span style=\"font-weight: 400;\">\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u3053\u3053\u3067\u306f\u3001\u6539\u5584\u65bd\u7b56\u3092\u6a5f\u80fd\u3055\u305b\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u3001\u5b9f\u884c\u6642\u306e\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E3%82%B9%E3%83%A2%E3%83%BC%E3%83%AB%E3%82%B9%E3%82%BF%E3%83%BC%E3%83%88%E3%81%A7%E6%AE%B5%E9%9A%8E%E7%9A%84%E3%81%AB%E6%94%B9%E5%96%84%E3%81%99%E3%82%8B\"><\/span><b>\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u3067\u6bb5\u968e\u7684\u306b\u6539\u5584\u3059\u308b<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6539\u5584\u3092\u4e00\u6c17\u306b\u9032\u3081\u3088\u3046\u3068\u3059\u308b\u3068\u3001\u73fe\u5834\u306e\u6df7\u4e71\u3084\u53cd\u767a\u3092\u62db\u304d\u304b\u306d\u307e\u305b\u3093\u3002\u7279\u306b\u65b0\u3057\u3044\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u5237\u65b0\u306f\u3001<\/span><b>\u73fe\u5834\u306e\u8ca0\u8377\u3068\u4e56\u96e2\u304c\u8d77\u3053\u308a\u3084\u3059\u3044\u30dd\u30a4\u30f3\u30c8<\/b><span style=\"font-weight: 400;\">\u3067\u3059\u3002<\/span><\/p>\n<div class=\"concept-box6\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u5c0f\u3055\u306a\u65bd\u7b56\u304b\u3089\u30c6\u30b9\u30c8\u7684\u306b\u5c0e\u5165\u3057\u3001\u52b9\u679c\u691c\u8a3c\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084SV\u3092\u5dfb\u304d\u8fbc\u3093\u3067\u8a2d\u8a08\u6bb5\u968e\u304b\u3089\u6539\u5584\u6848\u3092\u5171\u6709<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u5168\u4f53\u5c55\u958b\u306e\u524d\u306b\u3001\u4e00\u90e8\u90e8\u7f72\u3084\u671f\u9593\u9650\u5b9a\u3067\u8a66\u9a13\u904b\u7528\u3092\u5b9f\u65bd<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">\u3053\u3046\u3057\u305f\u6bb5\u968e\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u73fe\u5834\u306e\u7d0d\u5f97\u611f\u3068\u65bd\u7b56\u306e\u6d78\u900f\u7387\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%95%B0%E5%80%A4%E6%8C%87%E6%A8%99%E3%81%A0%E3%81%91%E3%81%AB%E5%81%8F%E3%82%89%E3%81%AA%E3%81%84%E8%A9%95%E4%BE%A1%E3%82%92%E8%A1%8C%E3%81%86\"><\/span><b>\u6570\u5024\u6307\u6a19\u3060\u3051\u306b\u504f\u3089\u306a\u3044\u8a55\u4fa1\u3092\u884c\u3046<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u5fdc\u5bfe\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u4e0a\u3067\u3001<\/span><b>\u6570\u5024\uff08\u901a\u8a71\u6642\u9593\u30fb\u5fdc\u5bfe\u4ef6\u6570\u30fbCS\u30b9\u30b3\u30a2\u306a\u3069\uff09\u306b\u504f\u308a\u3059\u304e\u308b\u3068\u672c\u8cea\u3092\u898b\u8aa4\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059<\/b><span style=\"font-weight: 400;\">\u3002<\/span><\/p>\n<div class=\"concept-box1\">\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u4e00\u6b21\u89e3\u6c7a\u7387\u3084\u30ea\u30d4\u30fc\u30c8\u7387\u306a\u3069\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u306b\u3064\u306a\u304c\u308b\u6307\u6a19\u3082\u52a0\u5473<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30ea\u30fc\u30b3\u30e1\u30f3\u30c8\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u9762\u8ac7\u5185\u5bb9\u3082\u6d3b\u7528<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u300c\u5b9a\u91cf\u300d\uff0b\u300c\u5b9a\u6027\u300d\u306e\u4e21\u9762\u304b\u3089\u8a55\u4fa1\u3068\u6539\u5584\u7b56\u3092\u7d44\u307f\u7acb\u3066\u308b<\/span><\/p>\n<p><b>\u73fe\u5834\u306e\u8ca0\u62c5\u306b\u306a\u3089\u305a\u3001\u9867\u5ba2\u8996\u70b9\u3092\u5927\u5207\u306b\u3057\u305f\u6307\u6a19\u8a2d\u8a08<\/b><span style=\"font-weight: 400;\">\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/span><\/p>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"%E6%94%B9%E5%96%84%E6%96%BD%E7%AD%96%E3%81%AF%E5%AE%9A%E6%9C%9F%E7%9A%84%E3%81%AB%E8%A6%8B%E7%9B%B4%E3%81%99\"><\/span><b>\u6539\u5584\u65bd\u7b56\u306f\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3059<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"simple-box8\">\n<p><span style=\"font-weight: 400;\">\u65bd\u7b56\u5c0e\u5165\u5f8c\u306e\u653e\u7f6e\u306f\u3001\u6539\u5584\u3069\u3053\u308d\u304b\u52a3\u5316\u3092\u62db\u304f\u539f\u56e0\u306b\u3002\u7279\u306bFAQ\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5909\u5316\u306b\u8ffd\u3044\u3064\u304b\u306a\u304f\u306a\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u56db\u534a\u671f\u3054\u3068\u306bFAQ\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u898b\u76f4\u3059\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8a2d\u5b9a<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fbKPI\u306b\u5bfe\u3059\u308b\u9032\u6357\u3084\u6210\u679c\u3092\u5b9a\u671f\u30ec\u30dd\u30fc\u30c8\u3067\u53ef\u8996\u5316<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u306e\u73fe\u5834\u610f\u898b\u3092\u5438\u3044\u4e0a\u3052\u308b\u4ed5\u7d44\u307f\u3092\u7d99\u7d9a\u7684\u306b\u904b\u7528<\/span><\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">\u6539\u5584\u3092<\/span><b>\u300c\u4e00\u904e\u6027\u306e\u65bd\u7b56\u300d<\/b><span style=\"font-weight: 400;\">\u3067\u306f\u306a\u304f\u3001<\/span><b>\u300c\u5b9a\u7740\u3059\u308b\u6587\u5316\u300d<\/b><span style=\"font-weight: 400;\">\u306b\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u6210\u679c\u7d99\u7d9a\u306e\u30ab\u30ae\u3067\u3059\u3002<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><b>\u307e\u3068\u3081<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u306f\u3001<\/span><b>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u529b\u5f37\u5316\u3001\u6539\u5584\u306e\u4ed5\u7d44\u307f\u69cb\u7bc9\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316<\/b><span style=\"font-weight: 400;\">\u3092\u30d0\u30e9\u30f3\u30b9\u3088\u304f\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<div class=\"concept-box6\">\n<p>&nbsp;<\/p>\n<p><span class=\"marker\" style=\"font-weight: 400;\">\u30fb\u7d99\u7d9a\u7684\u306a\u7814\u4fee\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306b\u3088\u308a\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5e95\u4e0a\u3052\u304c\u53ef\u80fd<\/span><\/p>\n<p><span class=\"marker\" style=\"font-weight: 400;\">\u30fbFAQ\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6574\u5099\u3067\u3001\u5bfe\u5fdc\u306e\u3070\u3089\u3064\u304d\u3092\u6291\u5236<\/span><\/p>\n<p><span class=\"marker\"><span style=\"font-weight: 400;\">\u30fbCTI\u30fbIVR\u3068\u3044\u3063\u305f\u30b7\u30b9\u30c6\u30e0\u6d3b\u7528\u3067\u3001<\/span><b>\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306a\u5fdc\u5bfe<\/b><span style=\"font-weight: 400;\">\u3092\u5b9f\u73fe<\/span><\/span><\/p>\n<p><span class=\"marker\" style=\"font-weight: 400;\">\u30fb\u6539\u5584\u6d3b\u52d5\u306f\u6bb5\u968e\u7684\u304b\u3064\u73fe\u5834\u3068\u9023\u643a\u3057\u3066\u9032\u3081\u308b\u3053\u3068\u304c\u6210\u529f\u306e\u30ab\u30ae<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<p><b>\u201c\u6539\u5584\uff1d\u4e00\u5ea6\u304d\u308a\u306e\u5bfe\u5fdc\u201d\u3067\u306f\u306a\u304f\u3001\u201c\u4ed5\u7d44\u307f\u3068\u3057\u3066\u6a5f\u80fd\u3055\u305b\u308b\u201d\u3053\u3068\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6301\u7d9a\u7684\u306a\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCS\u5411\u4e0a\u306b\u6210\u529f\u3057\u305f\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f\u3092\u3001\u3088\u308a\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u4e0b\u8a18\u306e\u8a18\u4e8b\u3082\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><b>\u25b6<\/b><a href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-298\/\"> <b>\u898b\u3048\u308b\u5316\u3067\u5909\u308f\u308b\uff01\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcCS\u5411\u4e0a\u306e\u6210\u529f\u4e8b\u4f8b\u3068\u53d6\u308a\u7d44\u307f\u65b9\u6cd5<\/b><\/a><\/p>\n<p>&nbsp;<\/p>\n<a href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-298\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-133\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2024\/09\/\u30a2\u30fc\u30c8\u30dc\u30fc\u30c9-1-300x135.png\" alt=\"\" width=\"478\" height=\"216\" 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