{"id":2006,"date":"2026-08-08T16:55:24","date_gmt":"2026-08-08T07:55:24","guid":{"rendered":"https:\/\/www.crtm.co.jp\/media\/?p=2006"},"modified":"2026-08-08T16:55:26","modified_gmt":"2026-08-08T07:55:26","slug":"post-2006","status":"publish","type":"post","link":"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/","title":{"rendered":"CTI\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1fAI\u6d3b\u7528\u3067\u5909\u308f\u308b\u96fb\u8a71\u5bfe\u5fdc\u3068\u696d\u52d9\u52b9\u7387\u5316"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u96fb\u8a71\u5bfe\u5fdc\u3067\u306f\u3001\u300c\u62c5\u5f53\u8005\u3078\u306e\u53d6\u308a\u6b21\u304e\u300d\u300c\u5bfe\u5fdc\u5c65\u6b74\u306e\u78ba\u8a8d\u300d\u300c\u5fdc\u5bfe\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u300d\u306a\u3069\u3001\u591a\u304f\u306e\u8ab2\u984c\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p 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title=\"CTI\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u3068\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8\">CTI\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u3068\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#%E5%B0%8E%E5%85%A5%E7%9B%AE%E7%9A%84%E3%81%A8%E9%81%8B%E7%94%A8%E4%BD%93%E5%88%B6%E3%81%AE%E6%95%B4%E7%90%86\" title=\"\u5c0e\u5165\u76ee\u7684\u3068\u904b\u7528\u4f53\u5236\u306e\u6574\u7406\">\u5c0e\u5165\u76ee\u7684\u3068\u904b\u7528\u4f53\u5236\u306e\u6574\u7406<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#%E5%BF%85%E8%A6%81%E6%A9%9F%E8%83%BD%E3%81%A8%E3%82%B3%E3%82%B9%E3%83%88%E3%81%AE%E7%A2%BA%E8%AA%8D\" title=\"\u5fc5\u8981\u6a5f\u80fd\u3068\u30b3\u30b9\u30c8\u306e\u78ba\u8a8d\">\u5fc5\u8981\u6a5f\u80fd\u3068\u30b3\u30b9\u30c8\u306e\u78ba\u8a8d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#CRM%E3%83%BBSFA%E3%83%BBPBX%E3%81%A8%E3%81%AE%E9%80%A3%E6%90%BA%E6%80%A7\" title=\"CRM\u30fbSFA\u30fbPBX\u3068\u306e\u9023\u643a\u6027\">CRM\u30fbSFA\u30fbPBX\u3068\u306e\u9023\u643a\u6027<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E5%9E%8B%E3%81%A8%E3%82%AA%E3%83%B3%E3%83%97%E3%83%AC%E3%83%9F%E3%82%B9%E5%9E%8B%E3%81%AE%E6%AF%94%E8%BC%83\" title=\"\u30af\u30e9\u30a6\u30c9\u578b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u6bd4\u8f03\">\u30af\u30e9\u30a6\u30c9\u578b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u6bd4\u8f03<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E3%81%AE%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E4%BD%93%E5%88%B6\" title=\"\u30d9\u30f3\u30c0\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\">\u30d9\u30f3\u30c0\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#CTI%E5%B0%8E%E5%85%A5%E6%99%82%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9\" title=\"CTI\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\">CTI\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#%E7%8F%BE%E5%A0%B4%E9%81%8B%E7%94%A8%E3%81%A8%E3%81%AE%E3%83%9F%E3%82%B9%E3%83%9E%E3%83%83%E3%83%81\" title=\"\u73fe\u5834\u904b\u7528\u3068\u306e\u30df\u30b9\u30de\u30c3\u30c1\">\u73fe\u5834\u904b\u7528\u3068\u306e\u30df\u30b9\u30de\u30c3\u30c1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#%E6%97%A2%E5%AD%98%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E9%80%A3%E6%90%BA\" title=\"\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u9023\u643a\">\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u9023\u643a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E3%83%BB%E5%80%8B%E4%BA%BA%E6%83%85%E5%A0%B1%E7%AE%A1%E7%90%86\" title=\"\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fb\u500b\u4eba\u60c5\u5831\u7ba1\u7406\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fb\u500b\u4eba\u60c5\u5831\u7ba1\u7406<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#AI%E6%A9%9F%E8%83%BD%E5%B0%8E%E5%85%A5%E6%99%82%E3%81%AE%E9%81%8B%E7%94%A8%E8%A8%AD%E8%A8%88\" title=\"AI\u6a5f\u80fd\u5c0e\u5165\u6642\u306e\u904b\u7528\u8a2d\u8a08\">AI\u6a5f\u80fd\u5c0e\u5165\u6642\u306e\u904b\u7528\u8a2d\u8a08<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#CTI%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F\" title=\"CTI\u30b7\u30b9\u30c6\u30e0\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f\">CTI\u30b7\u30b9\u30c6\u30e0\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#Q_CTI%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E5%B0%8E%E5%85%A5%E8%B2%BB%E7%94%A8%E3%81%AF%E3%81%A9%E3%81%AE%E3%81%8F%E3%82%89%E3%81%84%E3%81%A7%E3%81%99%E3%81%8B%EF%BC%9F\" title=\"Q. CTI\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u8cbb\u7528\u306f\u3069\u306e\u304f\u3089\u3044\u3067\u3059\u304b\uff1f\">Q. CTI\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u8cbb\u7528\u306f\u3069\u306e\u304f\u3089\u3044\u3067\u3059\u304b\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#Q_%E5%B0%8F%E8%A6%8F%E6%A8%A1%E3%81%AA%E4%BC%9A%E7%A4%BE%E3%81%A7%E3%82%82CTI%E3%81%AF%E5%B0%8E%E5%85%A5%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%99%E3%81%8B%EF%BC%9F\" title=\"Q. \u5c0f\u898f\u6a21\u306a\u4f1a\u793e\u3067\u3082CTI\u306f\u5c0e\u5165\u3067\u304d\u307e\u3059\u304b\uff1f\">Q. \u5c0f\u898f\u6a21\u306a\u4f1a\u793e\u3067\u3082CTI\u306f\u5c0e\u5165\u3067\u304d\u307e\u3059\u304b\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#Q_CRM%E3%82%84SFA%E3%81%A8%E9%80%A3%E6%90%BA%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%99%E3%81%8B%EF%BC%9F\" title=\"Q. CRM\u3084SFA\u3068\u9023\u643a\u3067\u304d\u307e\u3059\u304b\uff1f\">Q. CRM\u3084SFA\u3068\u9023\u643a\u3067\u304d\u307e\u3059\u304b\uff1f<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-2006\/#%E3%81%BE%E3%81%A8%E3%82%81\" title=\"\u307e\u3068\u3081\">\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>CTI\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001<span class=\"marker\">\u96fb\u8a71\u5bfe\u5fdc\u3068\u9867\u5ba2\u60c5\u5831\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u5fdc\u5bfe\u54c1\u8cea\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u30c4\u30fc\u30eb<\/span>\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E3%81%AE%E5%BD%B9%E5%89%B2%E3%81%A8%E7%89%B9%E5%BE%B4\"><\/span>CTI\u306e\u5f79\u5272\u3068\u7279\u5fb4<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u3068\u306f\u3001\u300cComputer Telephony Integration\u300d\u306e\u7565\u79f0\u3067\u3001<strong>\u96fb\u8a71\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3092\u9023\u643a\u3055\u305b\u308b\u6280\u8853<\/strong>\u3092\u6307\u3057\u307e\u3059\u3002<br>\u96fb\u8a71\u5bfe\u5fdc\u3068\u9867\u5ba2\u60c5\u5831\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u5fdc\u5bfe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306f\u3001PBX\uff08\u96fb\u8a71\u4ea4\u63db\u6a5f\uff09\u3084CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u3001SFA\uff08\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff09\u306a\u3069\u3068\u9023\u643a\u3057\u3001\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002<br>\u8fd1\u5e74\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3060\u3051\u3067\u306a\u304f\u3001\u55b6\u696d\u90e8\u9580\u3084\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u5e45\u5e83\u3044\u696d\u52d9\u3067\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"PBX%E3%83%BBCRM%E3%81%A8%E3%81%AE%E9%81%95%E3%81%84\"><\/span>PBX\u30fbCRM\u3068\u306e\u9055\u3044<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u306f\u3001\u3057\u3070\u3057\u3070PBX\u3084CRM\u3068\u6df7\u540c\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u5f79\u5272\u304c\u7570\u306a\u308a\u307e\u3059\u3002<br>PBX\u306f\u3001\u4f01\u696d\u5185\u306b\u8a2d\u7f6e\u3055\u308c\u308b\u96fb\u8a71\u4ea4\u63db\u6a5f\u306e\u3053\u3068\u3067\u3001\u5185\u7dda\u540c\u58eb\u306e\u63a5\u7d9a\u3084\u5916\u7dda\u3078\u306e\u767a\u7740\u4fe1\u3092\u5236\u5fa1\u3059\u308b\u5f79\u5272\u3092\u62c5\u3044\u307e\u3059\u3002<br>\u4e00\u65b9\u3001CRM\u306f\u3001\u9867\u5ba2\u306e\u57fa\u672c\u60c5\u5831\u3084\u8cfc\u8cb7\u5c65\u6b74\u3001\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u306a\u3069\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u3068\u306e\u826f\u597d\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u305f\u3081\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u306f\u3001\u3053\u308c\u3089PBX\u304c\u6301\u3064\u96fb\u8a71\u6a5f\u80fd\u3068CRM\u304c\u6301\u3064\u9867\u5ba2\u60c5\u5831\u3092\u9023\u643a\u3055\u305b\u3001\u96fb\u8a71\u5fdc\u5bfe\u696d\u52d9\u3092\u9ad8\u5ea6\u5316\u3055\u305b\u308b\u6a4b\u6e21\u3057\u5f79\u306e\u5b58\u5728\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E3%81%AE%E4%BB%95%E7%B5%84%E3%81%BF%E3%81%A8%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E6%A7%8B%E6%88%90\"><\/span>CTI\u306e\u4ed5\u7d44\u307f\u3068\u30b7\u30b9\u30c6\u30e0\u69cb\u6210<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306e\u4ed5\u7d44\u307f\u306f\u3001\u7740\u4fe1\u3057\u305f\u96fb\u8a71\u756a\u53f7\u3092\u30ad\u30fc\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<br>\u307e\u305a\u3001<strong>PBX<\/strong>\u304c\u7740\u4fe1\u3092\u53d7\u3051\u308b\u3068\u3001\u305d\u306e\u96fb\u8a71\u756a\u53f7\u60c5\u5831\u304cCTI\u30b5\u30fc\u30d0\u30fc\u306b\u9001\u3089\u308c\u307e\u3059\u3002<br><strong>CTI\u30b5\u30fc\u30d0\u30fc<\/strong>\u306f\u3001\u305d\u306e\u756a\u53f7\u3092\u3082\u3068\u306b<strong>CRM<\/strong>\u3084<strong>SFA<\/strong>\u304b\u3089\u9867\u5ba2\u60c5\u5831\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u305d\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306ePC\u753b\u9762\u306b\u305d\u306e\u60c5\u5831\u3092<strong>\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a<\/strong>\u3055\u305b\u307e\u3059\u3002<br>\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u76f8\u624b\u304c\u8ab0\u306a\u306e\u304b\u3092\u77ac\u6642\u306b\u628a\u63e1\u3057\u3001\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u5fdc\u5bfe\u3092\u958b\u59cb\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"692\" height=\"423\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-20-142805.png\" alt=\"\" class=\"wp-image-2014\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E4%B8%BB%E3%81%AA%E6%A9%9F%E8%83%BD\"><\/span>CTI\u30b7\u30b9\u30c6\u30e0\u306e\u4e3b\u306a\u6a5f\u80fd<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3001\u53d7\u96fb\u5bfe\u5fdc\u3084\u67b6\u96fb\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%9D%80%E4%BF%A1%E6%99%82%E3%81%AE%E9%A1%A7%E5%AE%A2%E6%83%85%E5%A0%B1%E8%A1%A8%E7%A4%BA%EF%BC%88%E3%83%9D%E3%83%83%E3%83%97%E3%82%A2%E3%83%83%E3%83%97%EF%BC%89\"><\/span>\u7740\u4fe1\u6642\u306e\u9867\u5ba2\u60c5\u5831\u8868\u793a\uff08\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd<\/strong>\u306f\u3001CTI\u30b7\u30b9\u30c6\u30e0\u306e\u6700\u3082\u4ee3\u8868\u7684\u306a\u6a5f\u80fd\u306e\u4e00\u3064\u3067\u3059\u3002<br>\u9867\u5ba2\u304b\u3089\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304f\u308b\u3068\u3001\u305d\u306e\u767a\u4fe1\u8005\u756a\u53f7\u3092\u3082\u3068\u306bCRM\u306a\u3069\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u81ea\u52d5\u3067\u691c\u7d22\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306ePC\u753b\u9762\u306b\u9867\u5ba2\u306e\u540d\u524d\u3001\u904e\u53bb\u306e\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3001\u8cfc\u5165\u5c65\u6b74\u3068\u3044\u3063\u305f\u95a2\u9023\u60c5\u5831\u3092\u77ac\u6642\u306b\u8868\u793a\u3055\u305b\u307e\u3059\u3002<br>\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u300c\u3069\u3061\u3089\u69d8\u3067\u3057\u3087\u3046\u304b\uff1f\u300d\u3068\u5c0b\u306d\u308b\u624b\u9593\u306a\u304f\u3001\u9867\u5ba2\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u3092\u628a\u63e1\u3057\u305f\u4e0a\u3067\u5bfe\u8a71\u3092\u958b\u59cb\u3067\u304d\u308b\u305f\u3081\u3001\u30b9\u30e0\u30fc\u30ba\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%80%9A%E8%A9%B1%E9%8C%B2%E9%9F%B3%E3%81%A8%E5%B1%A5%E6%AD%B4%E7%AE%A1%E7%90%86\"><\/span>\u901a\u8a71\u9332\u97f3\u3068\u5c65\u6b74\u7ba1\u7406<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u901a\u8a71\u9332\u97f3\u6a5f\u80fd<\/strong>\u306f\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f1a\u8a71\u3092\u81ea\u52d5\u3067\u9332\u97f3\u3057\u3001\u30c7\u30fc\u30bf\u3068\u3057\u3066\u4fdd\u5b58\u30fb\u7ba1\u7406\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<br>\u9332\u97f3\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3084\u3001\u65b0\u4eba\u6559\u80b2\u306e\u6559\u6750\u3068\u3057\u3066\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<br>\u307e\u305f\u3001\u9867\u5ba2\u3068\u306e\u9593\u3067\u300c\u8a00\u3063\u305f\u30fb\u8a00\u308f\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u30c8\u30e9\u30d6\u30eb\u304c\u767a\u751f\u3057\u305f\u969b\u306b\u3001\u5ba2\u89b3\u7684\u306a\u8a3c\u62e0\u3068\u3057\u3066\u4e8b\u5b9f\u78ba\u8a8d\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3055\u3089\u306b\u3001\u9332\u97f3\u30c7\u30fc\u30bf\u3092\u901a\u8a71\u5c65\u6b74\u3068\u7d10\u3065\u3051\u3066\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u5f8c\u304b\u3089\u7279\u5b9a\u306e\u5bfe\u5fdc\u5185\u5bb9\u3092\u691c\u7d22\u30fb\u78ba\u8a8d\u3059\u308b\u4f5c\u696d\u3082\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ACD%E3%83%BBIVR%E3%81%AB%E3%82%88%E3%82%8B%E7%9D%80%E4%BF%A1%E5%88%B6%E5%BE%A1\"><\/span>ACD\u30fbIVR\u306b\u3088\u308b\u7740\u4fe1\u5236\u5fa1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ACD\uff08Automatic Call Distribution\uff1a\u7740\u4fe1\u81ea\u52d5\u5206\u914d\uff09<\/strong>\u306f\u3001\u304b\u304b\u3063\u3066\u304d\u305f\u96fb\u8a71\u3092\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f\u30eb\u30fc\u30eb\u306b\u57fa\u3065\u304d\u3001\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u90e8\u7f72\u306b\u81ea\u52d5\u3067\u632f\u308a\u5206\u3051\u308b\u6a5f\u80fd\u3067\u3059\u3002<br>\u4f8b\u3048\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u5c02\u9580\u30b9\u30ad\u30eb\u3092\u6301\u3064\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u3044\u3060\u308a\u3001\u5f85\u3061\u6642\u9593\u304c\u6700\u3082\u77ed\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u3044\u3060\u308a\u3067\u304d\u307e\u3059\u3002<br>\u4e00\u65b9\u3001IVR\uff08Interactive Voice Response\uff1a\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u306f\u3001\u300c\u88fd\u54c1\u306b\u95a2\u3059\u308b\u304a\u554f\u3044\u5408\u308f\u305b\u306f1\u756a\u3092\u300d\u3068\u3044\u3063\u305f\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306b\u3088\u308a\u3001\u9867\u5ba2\u81ea\u8eab\u306b\u7528\u4ef6\u3092\u9078\u629e\u3057\u3066\u3082\u3089\u3044\u3001\u9069\u5207\u306a\u7a93\u53e3\u3078\u8a98\u5c0e\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u3089\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u5165\u96fb\u306e\u52b9\u7387\u7684\u306a\u51e6\u7406\u3068\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u77ed\u7e2e\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CRM%E3%83%BBSFA%E3%81%A8%E3%81%AE%E6%83%85%E5%A0%B1%E9%80%A3%E6%90%BA\"><\/span>CRM\u30fbSFA\u3068\u306e\u60c5\u5831\u9023\u643a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306e\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u306e\u304c\u3001<strong>CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u3084SFA\uff08\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u306e\u60c5\u5831\u9023\u643a<\/strong>\u3067\u3059\u3002<br>\u9023\u643a\u306b\u3088\u308a\u3001\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd\u3067\u8868\u793a\u3055\u308c\u305f\u9867\u5ba2\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u306e\u5fdc\u5bfe\u304c\u53ef\u80fd\u306b\u306a\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u901a\u8a71\u7d42\u4e86\u5f8c\u306b\u306f\u5fdc\u5bfe\u5185\u5bb9\u3084\u7d50\u679c\u3092CRM\u30fbSFA\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u767b\u9332\u3067\u304d\u307e\u3059\u3002<br>\u3053\u308c\u306b\u3088\u308a\u3001\u96fb\u8a71\u306e\u5fdc\u5bfe\u5c65\u6b74\u304c\u9867\u5ba2\u60c5\u5831\u306b\u7d10\u3065\u3051\u3066\u4e00\u5143\u7ba1\u7406\u3055\u308c\u3001\u55b6\u696d\u90e8\u9580\u3084\u4ed6\u90e8\u7f72\u3068\u3082\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u60c5\u5831\u5171\u6709\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u7d44\u7e54\u5168\u4f53\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3001\u55b6\u696d\u3084\u67b6\u96fb\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI%C3%97CTI%E3%81%AE%E6%9C%80%E6%96%B0%E6%B4%BB%E7%94%A8\"><\/span>AI\u00d7CTI\u306e\u6700\u65b0\u6d3b\u7528<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"533\" height=\"443\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-20-142834-2.png\" alt=\"\" class=\"wp-image-2019\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">\u8fd1\u5e74\u3001AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u6280\u8853\u306e\u9032\u5316\u306fCTI\u30b7\u30b9\u30c6\u30e0\u306e\u53ef\u80fd\u6027\u3092\u5927\u304d\u304f\u5e83\u3052\u3066\u3044\u307e\u3059\u3002<br>\u5f93\u6765\u306e\u6a5f\u80fd\u306bAI\u304c\u52a0\u308f\u308b\u3053\u3068\u3067\u3001<span class=\"marker\">\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3084\u696d\u52d9\u81ea\u52d5\u5316\u304c\u53ef\u80fd<\/span>\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3053\u3067\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u6700\u65b0\u306eCTI\u6a5f\u80fd\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI%E3%81%AB%E3%82%88%E3%82%8B%E9%80%9A%E8%A9%B1%E8%A6%81%E7%B4%84%E3%83%BB%E6%96%87%E5%AD%97%E8%B5%B7%E3%81%93%E3%81%97\"><\/span>AI\u306b\u3088\u308b\u901a\u8a71\u8981\u7d04\u30fb\u6587\u5b57\u8d77\u3053\u3057<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u97f3\u58f0\u8a8d\u8b58\u6280\u8853\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u901a\u8a71\u5185\u5bb9\u3092<strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c6\u30ad\u30b9\u30c8\u5316<\/strong>\u3067\u304d\u307e\u3059\u3002<br>\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30e1\u30e2\u3092\u53d6\u308b\u5fc5\u8981\u306a\u304f\u4f1a\u8a71\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<br>\u3055\u3089\u306b\u3001\u901a\u8a71\u7d42\u4e86\u5f8c\u306b\u306fAI\u304c\u81ea\u52d5\u3067\u4f1a\u8a71\u306e\u8981\u70b9\u3092\u307e\u3068\u3081\u305f\u8981\u7d04\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u6a5f\u80fd\u306f\u3001\u5fdc\u5bfe\u5f8c\u306e\u5c65\u6b74\u5165\u529b\u3068\u3044\u3063\u305f\u5f8c\u51e6\u7406\u696d\u52d9\uff08ACW\uff09\u306e\u6642\u9593\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<br>\u307e\u305f\u3001\u30c6\u30ad\u30b9\u30c8\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306f\u30ad\u30fc\u30ef\u30fc\u30c9\u691c\u7d22\u3084\u5206\u6790\u304c\u5bb9\u6613\u306b\u306a\u308b\u305f\u3081\u3001\u5fdc\u5bfe\u5185\u5bb9\u306e\u78ba\u8a8d\u3084<strong>VOC\uff08\u9867\u5ba2\u306e\u58f0\uff09\u5206\u6790\u3084\u901a\u8a71\u5206\u6790<\/strong>\u306b\u3082\u6d3b\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"FAQ%E3%83%BB%E3%83%88%E3%83%BC%E3%82%AF%E3%82%B9%E3%82%AF%E3%83%AA%E3%83%97%E3%83%88%E6%94%AF%E6%8F%B4\"><\/span>FAQ\u30fb\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u652f\u63f4<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AI\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u3092<strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b5\u30dd\u30fc\u30c8<\/strong>\u3059\u308b\u6a5f\u80fd\u3082\u767b\u5834\u3057\u3066\u3044\u307e\u3059\u3002<br>\u3053\u306e\u6a5f\u80fd\u306f\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u5185\u5bb9\u3092AI\u304c\u89e3\u6790\u3057\u3001\u305d\u306e\u5185\u5bb9\u306b\u95a2\u9023\u3059\u308bFAQ\u306e\u56de\u7b54\u5019\u88dc\u3084\u3001\u9069\u5207\u306a\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306ePC\u753b\u9762\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8868\u793a\u3057\u307e\u3059\u3002<br>\u3053\u308c\u306b\u3088\u308a\u3001\u7d4c\u9a13\u306e\u6d45\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3082\u3001\u30d9\u30c6\u30e9\u30f3\u306e\u3088\u3046\u306b<strong>\u7684\u78ba\u3067\u8fc5\u901f\u306a\u56de\u7b54<\/strong>\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u7d50\u679c\u3068\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u500b\u4eba\u306e\u30b9\u30ad\u30eb\u306b\u3088\u308b\u5fdc\u5bfe\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3092\u306a\u304f\u3057\u3001\u7d44\u7e54\u5168\u4f53\u306e\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u5747\u4e00\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%84%9F%E6%83%85%E5%88%86%E6%9E%90%E3%81%A8%E5%BF%9C%E5%AF%BE%E5%93%81%E8%B3%AA%E7%AE%A1%E7%90%86\"><\/span>\u611f\u60c5\u5206\u6790\u3068\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AI\u306f\u3001\u58f0\u306e\u30c8\u30fc\u30f3\u3084\u5927\u304d\u3055\u3001\u8a71\u3059\u901f\u3055\u3001\u4f7f\u308f\u308c\u308b\u8a00\u8449\u306a\u3069\u304b\u3089\u3001<strong>\u9867\u5ba2\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u611f\u60c5\u3092\u5206\u6790\u30fb\u53ef\u8996\u5316<\/strong>\u3067\u304d\u307e\u3059\u3002<br>\u3053\u306e\u611f\u60c5\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u4e0d\u6e80\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u901a\u8a71\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u691c\u77e5\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u8fc5\u901f\u306b\u30d5\u30a9\u30ed\u30fc\u306b\u5165\u308b\u3068\u3044\u3063\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<br>\u307e\u305f\u3001\u901a\u8a71\u5f8c\u306e\u5fdc\u5bfe\u54c1\u8cea\u8a55\u4fa1\u306b\u304a\u3044\u3066\u3082\u3001\u3053\u308c\u307e\u3067\u306f\u8a55\u4fa1\u8005\u306e\u4e3b\u89b3\u306b\u983c\u3063\u3066\u3044\u305f\u90e8\u5206\u3092AI\u304c<strong>\u5ba2\u89b3\u7684\u306a\u30c7\u30fc\u30bf\u3067\u88dc\u5b8c<\/strong>\u3059\u308b\u305f\u3081\u3001\u3088\u308a\u516c\u6b63\u3067\u7d0d\u5f97\u611f\u306e\u3042\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%9C%E3%82%A4%E3%82%B9%E3%83%9C%E3%83%83%E3%83%88%E3%81%AB%E3%82%88%E3%82%8B%E8%87%AA%E5%8B%95%E5%BF%9C%E7%AD%94\"><\/span>\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f<strong>\u97f3\u58f0\u5bfe\u8a71\u578b\u306e\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0<\/strong>\u3067\u3059\u3002<br>\u5f93\u6765\u306eIVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u304c\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u64cd\u4f5c\u3092\u57fa\u672c\u3068\u3057\u3066\u3044\u305f\u306e\u306b\u5bfe\u3057\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u4eba\u9593\u3068\u8a71\u3059\u3088\u3046\u306b\u81ea\u7136\u306a\u8a00\u8449\u3067\u5bfe\u8a71\u3067\u304d\u307e\u3059\u3002<br>\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u3001\u4e88\u7d04\u53d7\u4ed8\u3001\u8cc7\u6599\u8acb\u6c42\u3068\u3044\u3063\u305f\u5b9a\u578b\u7684\u306a\u696d\u52d9\u3092\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304c\u81ea\u52d5\u3067\u5b8c\u7d50\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u5c02\u9580\u7684\u3067\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>24\u6642\u9593365\u65e5\u5bfe\u5fdc<\/strong>\u304c\u53ef\u80fd\u306b\u306a\u308b\u305f\u3081\u3001\u9867\u5ba2\u306e\u5229\u4fbf\u6027\u5411\u4e0a\u3068\u6a5f\u4f1a\u640d\u5931\u306e\u9632\u6b62\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E5%B0%8E%E5%85%A5%E3%81%A7%E5%BE%97%E3%82%89%E3%82%8C%E3%82%8B4%E3%81%A4%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>CTI\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3067\u5f97\u3089\u308c\u308b4\u3064\u306e\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"283\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-20-142851-1024x283.png\" alt=\"\" class=\"wp-image-2017\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-20-142851-1024x283.png 1024w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-20-142851-300x83.png 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-20-142851-768x212.png 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-20-142851.png 1120w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-20-142851-1024x283.png 856w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u696d\u52d9\u306b\u304a\u3051\u308b\u8ab2\u984c\u3092\u591a\u89d2\u7684\u306b\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002<br>\u696d\u52d9\u306e\u751f\u7523\u6027\u5411\u4e0a\u304b\u3089\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u3055\u3089\u306b\u306f\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u307e\u3067\u3001\u305d\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u3002<br>\u7279\u306bAI\u6280\u8853\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u5f93\u6765\u306b\u306f\u306a\u304b\u3063\u305f\u9ad8\u5ea6\u306a\u696d\u52d9\u81ea\u52d5\u5316\u3082\u5b9f\u73fe\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3053\u3067\u306f\u3001CTI\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u308b\u4e3b\u8981\u306a4\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1%EF%BC%8E%E9%9B%BB%E8%A9%B1%E5%AF%BE%E5%BF%9C%E6%A5%AD%E5%8B%99%E3%81%AE%E5%8A%B9%E7%8E%87%E5%8C%96\"><\/span>1\uff0e\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u306e\u52b9\u7387\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u3088\u308b\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u306e\u5927\u5e45\u306a\u52b9\u7387\u5316\u3067\u3059\u3002<br>\u7740\u4fe1\u6642\u306b\u9867\u5ba2\u60c5\u5831\u304c\u81ea\u52d5\u3067\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001<span class=\"marker\">\u5fdc\u5bfe\u6642\u9593\u77ed\u7e2e\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8ca0\u8377\u8efd\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059<\/span>\u3002<br>\u307e\u305f\u3001ACD\u6a5f\u80fd\u306b\u3088\u308a\u3001\u7528\u4ef6\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u62c5\u5f53\u8005\u3078\u81ea\u52d5\u3067\u96fb\u8a71\u304c\u632f\u308a\u5206\u3051\u3089\u308c\u308b\u305f\u3081\u3001\u53d6\u308a\u6b21\u304e\u306e\u624b\u9593\u304c\u4e0d\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3055\u3089\u306b\u3001CRM\u306a\u3069\u3068\u9023\u643a\u3059\u308c\u3070\u3001\u901a\u8a71\u5f8c\u306e\u5fdc\u5bfe\u5c65\u6b74\u306e\u5165\u529b\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e00\u4eba\u3072\u3068\u308a\u306e\u51e6\u7406\u4ef6\u6570\u304c\u5897\u52a0\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u751f\u7523\u6027\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2%EF%BC%8E%E9%A1%A7%E5%AE%A2%E5%AF%BE%E5%BF%9C%E5%93%81%E8%B3%AA%E3%81%AE%E5%90%91%E4%B8%8A\"><\/span>2\uff0e\u9867\u5ba2\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<br>\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd\u3067\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3084\u8cfc\u8cb7\u5c65\u6b74\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u5fdc\u5bfe\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u306f\u4f55\u5ea6\u3082\u540c\u3058\u8aac\u660e\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002<br>\u3053\u308c\u306b\u3088\u308a\u3001<span class=\"marker\">\u30b9\u30e0\u30fc\u30ba\u3067\u8cea\u306e\u9ad8\u3044\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u304c\u5b9f\u73fe\u3057\u307e\u3059<\/span>\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u307e\u305f\u3001\u901a\u8a71\u9332\u97f3\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u7814\u4fee\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u30b9\u30ad\u30eb\u306e\u5411\u4e0a\u304c\u56f3\u308c\u307e\u3059\u3002<br>\u7d44\u7e54\u5168\u4f53\u306e\u5fdc\u5bfe\u54c1\u8cea\u304c\u5747\u4e00\u5316\u3055\u308c\u3001\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c\u7372\u5f97\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3%EF%BC%8E%E3%83%87%E3%83%BC%E3%82%BF%E6%B4%BB%E7%94%A8%E3%81%A8%E5%88%86%E6%9E%90%E5%BC%B7%E5%8C%96\"><\/span>3\uff0e\u30c7\u30fc\u30bf\u6d3b\u7528\u3068\u5206\u6790\u5f37\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u901a\u8a71\u4ef6\u6570\u3001\u5fdc\u5bfe\u6642\u9593\u3001\u653e\u68c4\u547c\u7387\uff08\u5fdc\u7b54\u3067\u304d\u305a\u5207\u308c\u305f\u547c\u306e\u5272\u5408\uff09\u3068\u3044\u3063\u305f\u69d8\u3005\u306a\u30c7\u30fc\u30bf\u3092\u81ea\u52d5\u3067\u84c4\u7a4d\u3057\u307e\u3059\u3002<br>\u3053\u308c\u3089\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u72b6\u6cc1\u3092\u5ba2\u89b3\u7684\u306b\u53ef\u8996\u5316\u3057\u3001\u8ab2\u984c\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002<br>\u4f8b\u3048\u3070\u3001\u7279\u5b9a\u306e\u6642\u9593\u5e2f\u306b\u7740\u4fe1\u304c\u96c6\u4e2d\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u5206\u304b\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b7\u30d5\u30c8\u8abf\u6574\u306b\u6d3b\u304b\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u307e\u305f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u50be\u5411\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u70b9\u3092\u767a\u898b\u3059\u308b\u306a\u3069\u3001<span class=\"marker\">\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059<\/span>\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4%EF%BC%8EAI%E6%B4%BB%E7%94%A8%E3%81%AB%E3%82%88%E3%82%8B%E6%A5%AD%E5%8B%99%E8%87%AA%E5%8B%95%E5%8C%96\"><\/span>4\uff0eAI\u6d3b\u7528\u306b\u3088\u308b\u696d\u52d9\u81ea\u52d5\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AI\u3092\u642d\u8f09\u3057\u305fCTI\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3092\u63a8\u9032\u3067\u304d\u307e\u3059\u3002<br>AI\u306b\u3088\u308b\u901a\u8a71\u306e\u6587\u5b57\u8d77\u3053\u3057\u3084\u8981\u7d04\u6a5f\u80fd\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5927\u304d\u306a\u8ca0\u62c5\u3068\u306a\u3063\u3066\u3044\u308b<span class=\"marker\">\u5f8c\u51e6\u7406\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3057\u3001\u672c\u6765\u306e\u9867\u5ba2\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u307e\u3059<\/span>\u3002<br>\u3055\u3089\u306b\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u4e00\u6b21\u5bfe\u5fdc\u3092\u5b8c\u5168\u306b\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u8907\u96d1\u306a\u696d\u52d9\u306b\u5c02\u5ff5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9%E3%81%A8%E9%81%B8%E5%AE%9A%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>CTI\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u3068\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u81ea\u793e\u306b\u9069\u3057\u305fCTI\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u614e\u91cd\u306a\u9078\u5b9a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<br>\u591a\u6a5f\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u304c\u5fc5\u305a\u3057\u3082\u6700\u9069\u3068\u306f\u9650\u3089\u305a\u3001\u5c0e\u5165\u5f8c\u306b\u6d3b\u7528\u3067\u304d\u306a\u3051\u308c\u3070\u30b3\u30b9\u30c8\u306e\u7121\u99c4\u3068\u3044\u3046\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3053\u3067\u306f\u3001CTI\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u5b9a\u3059\u308b\u4e0a\u3067\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u30445\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%B0%8E%E5%85%A5%E7%9B%AE%E7%9A%84%E3%81%A8%E9%81%8B%E7%94%A8%E4%BD%93%E5%88%B6%E3%81%AE%E6%95%B4%E7%90%86\"><\/span>\u5c0e\u5165\u76ee\u7684\u3068\u904b\u7528\u4f53\u5236\u306e\u6574\u7406<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b7\u30b9\u30c6\u30e0\u9078\u5b9a\u3092\u59cb\u3081\u308b\u524d\u306b\u3001<strong>\u300c\u306a\u305cCTI\u3092\u5c0e\u5165\u3059\u308b\u306e\u304b\u300d<\/strong>\u300c\u3069\u306e\u3088\u3046\u306a\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u306e\u304b\u300d\u3068\u3044\u3046\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u6700\u3082\u91cd\u8981\u3067\u3059\u3002<br>\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u305f\u3044\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u300d\u306a\u3069\u3001\u5177\u4f53\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<br>\u305d\u306e\u4e0a\u3067\u3001\u8ab0\u304c\u30b7\u30b9\u30c6\u30e0\u3092\u7ba1\u7406\u3057\u3001\u3069\u306e\u3088\u3046\u306b\u904b\u7528\u3057\u3066\u3044\u304f\u306e\u304b\u3001\u793e\u5185\u306e\u4f53\u5236\u3092\u6574\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BF%85%E8%A6%81%E6%A9%9F%E8%83%BD%E3%81%A8%E3%82%B3%E3%82%B9%E3%83%88%E3%81%AE%E7%A2%BA%E8%AA%8D\"><\/span>\u5fc5\u8981\u6a5f\u80fd\u3068\u30b3\u30b9\u30c8\u306e\u78ba\u8a8d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5c0e\u5165\u76ee\u7684\u304c\u660e\u78ba\u306b\u306a\u3063\u305f\u3089\u3001\u305d\u306e\u76ee\u7684\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u6d17\u3044\u51fa\u3057\u307e\u3059\u3002<br>\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd\u3084\u901a\u8a71\u9332\u97f3\u306f\u57fa\u672c\u3068\u3057\u3066\u3001ACD\u3084IVR\u3001AI\u306b\u3088\u308b\u8981\u7d04\u6a5f\u80fd\u306a\u3069\u3001\u81ea\u793e\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u306b\u5408\u308f\u305b\u3066\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002<br>\u591a\u6a5f\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u307b\u3069\u9ad8\u4fa1\u306b\u306a\u308b\u50be\u5411\u304c\u3042\u308b\u305f\u3081\u3001\u300c\u3042\u308c\u3070\u4fbf\u5229\u300d\u7a0b\u5ea6\u306e\u6a5f\u80fd\u306f\u512a\u5148\u9806\u4f4d\u3092\u4e0b\u3052\u3001<strong>\u5fc5\u9808\u6a5f\u80fd\u306b\u7d5e\u308a\u8fbc\u3080\u3053\u3068<\/strong>\u304c\u30b3\u30b9\u30c8\u3092\u6700\u9069\u5316\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u521d\u671f\u8cbb\u7528\u3060\u3051\u3067\u306a\u304f\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u8cbb\u7528\u3084\u30aa\u30d7\u30b7\u30e7\u30f3\u6599\u91d1\u3092\u542b\u3080\u6708\u984d\u306e\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u3092\u7b97\u51fa\u3057\u3001\u4fa1\u683c\u3068\u6a5f\u80fd\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u6bd4\u8f03\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CRM%E3%83%BBSFA%E3%83%BBPBX%E3%81%A8%E3%81%AE%E9%80%A3%E6%90%BA%E6%80%A7\"><\/span>CRM\u30fbSFA\u30fbPBX\u3068\u306e\u9023\u643a\u6027<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u3059\u3067\u306b\u793e\u5185\u3067CRM\u3084SFA\u3001PBX\u306a\u3069\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u691c\u8a0e\u4e2d\u306eCTI\u30b7\u30b9\u30c6\u30e0\u304c\u305d\u308c\u3089\u3068<strong>\u30b9\u30e0\u30fc\u30ba\u306b\u9023\u643a\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u306e\u78ba\u8a8d\u306f\u5fc5\u9808<\/strong>\u3067\u3059\u3002<br>\u7279\u306bCRM\u3068\u306e\u9023\u643a\u306f\u3001<strong>CTI\u306e\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981<\/strong>\u3067\u3059\u3002<br>\u4e3b\u8981\u306aCRM\uff08\u4f8b\uff1aSalesforce\uff09\u3068\u306f\u6a19\u6e96\u3067\u9023\u643a\u3067\u304d\u308b\u88fd\u54c1\u304c\u591a\u3044\u3067\u3059\u304c\u3001\u81ea\u793e\u3067\u5229\u7528\u3057\u3066\u3044\u308b\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u5b9f\u7e3e\u304c\u3042\u308b\u304b\u3001API\u9023\u643a\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u306a\u3069\u3092\u30d9\u30f3\u30c0\u30fc\u306b\u5fc5\u305a\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9023\u643a\u304c\u3067\u304d\u306a\u3044\u3001\u3042\u308b\u3044\u306f\u8ffd\u52a0\u958b\u767a\u306b\u9ad8\u984d\u306a\u8cbb\u7528\u304c\u304b\u304b\u308b\u5834\u5408\u3001\u30c7\u30fc\u30bf\u306e\u5206\u65ad\u3092\u62db\u304d\u3001\u671f\u5f85\u3057\u305f\u52b9\u679c\u304c\u5f97\u3089\u308c\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AF%E3%83%A9%E3%82%A6%E3%83%89%E5%9E%8B%E3%81%A8%E3%82%AA%E3%83%B3%E3%83%97%E3%83%AC%E3%83%9F%E3%82%B9%E5%9E%8B%E3%81%AE%E6%AF%94%E8%BC%83\"><\/span>\u30af\u30e9\u30a6\u30c9\u578b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u6bd4\u8f03<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306e\u63d0\u4f9b\u5f62\u614b\u306f\u3001\u4e3b\u306b\u30af\u30e9\u30a6\u30c9\u578b\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e2\u7a2e\u985e\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002\u73fe\u5728\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u7d4c\u7531\u3067\u624b\u8efd\u306b\u5229\u7528\u3067\u304d\u308b<strong>\u30af\u30e9\u30a6\u30c9\u578b\u304c\u4e3b\u6d41<\/strong>\u3067\u3059\u3002\u4e00\u65b9\u3001\u9ad8\u5ea6\u306a\u72ec\u81ea\u6027\u3084\u5f37\u56fa\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u6c42\u3081\u308b\u5834\u5408\u306b\u306f\u3001\u81ea\u793e\u5185\u306b\u5c02\u7528\u30b5\u30fc\u30d0\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u304c\u9078\u3070\u308c\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e21\u8005\u306f<strong>\u521d\u671f\u30b3\u30b9\u30c8\u3084\u5c0e\u5165\u307e\u3067\u306e\u671f\u9593\u3001\u904b\u7528\u306e\u67d4\u8edf\u6027<\/strong>\u306b\u304a\u3044\u3066\u5927\u304d\u306a\u9055\u3044\u304c\u3042\u308b\u305f\u3081\u3001\u81ea\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u898f\u6a21\u3084\u4e88\u7b97\u3001\u793e\u5185\u306eIT\u7ba1\u7406\u4f53\u5236\u306b\u5408\u308f\u305b\u3066\u6700\u9069\u306a\u65b9\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u7279\u5fb4\u3092\u4ee5\u4e0b\u306e\u8868\u306b\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">\u6bd4\u8f03\u9805\u76ee<\/th><th class=\"has-text-align-left\" data-align=\"left\">\u30af\u30e9\u30a6\u30c9\u578b<\/th><th class=\"has-text-align-left\" data-align=\"left\">\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">\u521d\u671f\u8cbb\u7528<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u6291\u3048\u3084\u3059\u3044\uff08\u6570\u4e07\u5186\u301c\uff09<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u9ad8\u984d\u306b\u306a\u308a\u3084\u3059\u3044\uff08\u6570\u767e\u4e07\u5186\u301c\uff09<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">\u5c0e\u5165\u671f\u9593<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u77ed\u671f\uff08\u6700\u77ed\u5373\u65e5\u301c\u6570\u9031\u9593\uff09<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u9577\u671f\uff08\u6570\u30f6\u6708\u7a0b\u5ea6\uff09<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">\u62e1\u5f35\u6027<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u5e2d\u6570\u306e\u5897\u6e1b\u304c\u5bb9\u6613<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u6a5f\u5668\u306e\u8ffd\u52a0\u3084\u5de5\u4e8b\u304c\u5fc5\u8981<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u9650\u5b9a\u7684<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u67d4\u8edf\u306b\u69cb\u7bc9\u53ef\u80fd<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">\u4fdd\u5b88\u30fb\u7ba1\u7406<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u30d9\u30f3\u30c0\u30fc\u304c\u5b9f\u65bd<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u81ea\u793e\u3067\u5b9f\u65bd<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u30d9\u30f3\u30c0\u30fc\u306e\u57fa\u6e96\u306b\u4f9d\u5b58<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u81ea\u793e\u57fa\u6e96\u3067\u5f37\u56fa\u306b\u69cb\u7bc9\u53ef\u80fd<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E3%81%AE%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E4%BD%93%E5%88%B6\"><\/span>\u30d9\u30f3\u30c0\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306f\u5c0e\u5165\u3057\u3066\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001<strong>\u5b89\u5b9a\u7684\u306b\u904b\u7528\u3057\u3066\u3044\u304f\u3053<\/strong>\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<br>\u305d\u306e\u305f\u3081\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306f\u975e\u5e38\u306b\u91cd\u8981\u306a\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<br>\u5c0e\u5165\u6642\u306e\u8a2d\u5b9a\u652f\u63f4\u306f\u3082\u3061\u308d\u3093\u3001\u904b\u7528\u958b\u59cb\u5f8c\u306b\u30c8\u30e9\u30d6\u30eb\u304c\u767a\u751f\u3057\u305f\u969b\u306e\u5bfe\u5fdc\u6642\u9593\u3084\u5bfe\u5fdc\u65b9\u6cd5\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u6d3b\u7528\u65b9\u6cd5\u306b\u95a2\u3059\u308b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306e\u6709\u7121\u306a\u3069\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u7279\u306b\u521d\u3081\u3066CTI\u3092\u5c0e\u5165\u3059\u308b\u5834\u5408\u3001<strong>\u624b\u539a\u3044\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u308b\u30d9\u30f3\u30c0\u30fc<\/strong>\u3092\u9078\u3076\u3053\u3068\u3067\u3001\u5c0e\u5165\u5f8c\u306e\u5b9a\u7740\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u307f\u3001\u5b89\u5fc3\u3057\u3066\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E5%B0%8E%E5%85%A5%E6%99%82%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9\"><\/span>CTI\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306f\u696d\u52d9\u52b9\u7387\u5316\u306b\u5927\u304d\u304f\u8ca2\u732e\u3059\u308b\u4e00\u65b9\u3001\u5c0e\u5165\u8a08\u753b\u3084\u9078\u5b9a\u3092\u8aa4\u308b\u3068\u671f\u5f85\u3057\u305f\u52b9\u679c\u304c\u5f97\u3089\u308c\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<br>\u5c0e\u5165\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u6280\u8853\u7684\u306a\u5074\u9762\u3060\u3051\u3067\u306a\u304f\u3001\u904b\u7528\u9762\u3084\u7d44\u7e54\u7684\u306a\u8ab2\u984c\u306b\u3082\u76ee\u3092\u5411\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3053\u3067\u306f\u3001CTI\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u7279\u306b\u6ce8\u610f\u3059\u3079\u304d4\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%8F%BE%E5%A0%B4%E9%81%8B%E7%94%A8%E3%81%A8%E3%81%AE%E3%83%9F%E3%82%B9%E3%83%9E%E3%83%83%E3%83%81\"><\/span>\u73fe\u5834\u904b\u7528\u3068\u306e\u30df\u30b9\u30de\u30c3\u30c1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3092\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u3084\u7ba1\u7406\u90e8\u9580\u3060\u3051\u3067\u9032\u3081\u3066\u3057\u307e\u3046\u3068\u3001\u5b9f\u969b\u306e\u96fb\u8a71\u5bfe\u5fdc\u696d\u52d9\u3092\u884c\u3046\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u4f7f\u3044\u306b\u304f\u3044\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3093\u3067\u3057\u307e\u3046\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<br>\u64cd\u4f5c\u304c\u8907\u96d1\u3067\u3042\u3063\u305f\u308a\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306b\u5408\u3063\u3066\u3044\u306a\u304b\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u304b\u3048\u3063\u3066\u73fe\u5834\u306e\u8ca0\u62c5\u304c\u5897\u3048\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u5229\u7528\u3055\u308c\u306a\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<br>\u5c0e\u5165\u691c\u8a0e\u306e\u521d\u671f\u6bb5\u968e\u304b\u3089\u73fe\u5834\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u52a0\u3048\u3001\u610f\u898b\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u307e\u305f\u3001\u672c\u683c\u5c0e\u5165\u524d\u306b<strong>\u30c8\u30e9\u30a4\u30a2\u30eb\u671f\u9593\u3092\u8a2d\u3051\u3001\u5b9f\u969b\u306b\u64cd\u4f5c\u6027\u3092\u8a66\u3057\u3066\u3082\u3089\u3046\u3053\u3068<\/strong>\u3067\u3001\u73fe\u5834\u3068\u306e\u30df\u30b9\u30de\u30c3\u30c1\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%97%A2%E5%AD%98%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E9%80%A3%E6%90%BA\"><\/span>\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u9023\u643a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CRM\u3084\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u306fCTI\u5c0e\u5165\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<br>\u3057\u304b\u3057\u3001\u5229\u7528\u4e2d\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u53e4\u3044\u5834\u5408\u3084\u72ec\u81ea\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001<strong>\u30b9\u30e0\u30fc\u30ba\u306b\u9023\u643a\u3067\u304d\u306a\u3044\u30b1\u30fc\u30b9<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u307e\u305f\u3001\u9023\u643a\u306b\u306f\u8ffd\u52a0\u958b\u767a\u3084\u30aa\u30d7\u30b7\u30e7\u30f3\u8cbb\u7528\u304c\u5fc5\u8981\u306b\u306a\u308b\u3053\u3068\u3082\u3042\u308a\u3001<strong>\u60f3\u5b9a\u4ee5\u4e0a\u306e\u30b3\u30b9\u30c8\u3084\u5c0e\u5165\u671f\u9593\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<br>\u5c0e\u5165\u524d\u306b\u306f\u3001\u81ea\u793e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u5b9f\u7e3e\u3084API\u5bfe\u5fdc\u72b6\u6cc1\u306a\u3069\u3092\u78ba\u8a8d\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E3%83%BB%E5%80%8B%E4%BA%BA%E6%83%85%E5%A0%B1%E7%AE%A1%E7%90%86\"><\/span>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fb\u500b\u4eba\u60c5\u5831\u7ba1\u7406<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CTI\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u9867\u5ba2\u306e\u6c0f\u540d\u3084\u9023\u7d61\u5148\u3001\u901a\u8a71\u5185\u5bb9\u3068\u3044\u3063\u305f<strong>\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u500b\u4eba\u60c5\u5831<\/strong>\u3092\u6271\u3044\u307e\u3059\u3002<br>\u305d\u306e\u305f\u3081\u3001<strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306f\u6700\u91cd\u8981\u8ab2\u984c\u306e\u4e00\u3064<\/strong>\u3067\u3059\u3002<br>\u7279\u306b\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u7d4c\u7531\u3067\u5229\u7528\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578bCTI\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u5b9a\u3059\u308b\u969b\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ec\u30d9\u30eb\u3092\u53b3\u3057\u304f\u8a55\u4fa1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u901a\u4fe1\u306e\u6697\u53f7\u5316\u3001\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u306e\u6240\u5728\u5730\u3068\u5b89\u5168\u6027\u3001\u30a2\u30af\u30bb\u30b9\u6a29\u9650\u306e\u8a73\u7d30\u306a\u8a2d\u5b9a\u53ef\u5426\u3001ISO27001\uff08ISMS\uff09\u306a\u3069\u306e\u7b2c\u4e09\u8005\u8a8d\u8a3c\u306e\u53d6\u5f97\u72b6\u6cc1\u306a\u3069\u3092\u78ba\u8a8d\u3057\u3001\u81ea\u793e\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30dd\u30ea\u30b7\u30fc\u3092\u6e80\u305f\u3059\u88fd\u54c1\u3092\u9078\u5b9a\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI%E6%A9%9F%E8%83%BD%E5%B0%8E%E5%85%A5%E6%99%82%E3%81%AE%E9%81%8B%E7%94%A8%E8%A8%AD%E8%A8%88\"><\/span>AI\u6a5f\u80fd\u5c0e\u5165\u6642\u306e\u904b\u7528\u8a2d\u8a08<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AI\u306b\u3088\u308b\u901a\u8a71\u8981\u7d04\u3084\u611f\u60c5\u5206\u6790\u3068\u3044\u3063\u305f\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306f\u975e\u5e38\u306b\u9b45\u529b\u7684\u3067\u3059\u304c\u3001<strong>\u5c0e\u5165\u3059\u308b\u3060\u3051\u3067\u81ea\u52d5\u7684\u306b\u6210\u679c\u304c\u51fa\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093<\/strong>\u3002<br>\u4f8b\u3048\u3070\u3001\u611f\u60c5\u5206\u6790\u306b\u3088\u3063\u3066\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u691c\u77e5\u3057\u3066\u3082\u3001\u305d\u306e\u60c5\u5831\u3092\u8ab0\u304c\u3001\u3044\u3064\u3001\u3069\u306e\u3088\u3046\u306b\u30d5\u30a9\u30ed\u30fc\u3059\u308b\u306e\u304b\u3068\u3044\u3046\u30eb\u30fc\u30eb\u304c\u6c7a\u307e\u3063\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u5b9d\u306e\u6301\u3061\u8150\u308c\u3068\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AI\u6a5f\u80fd\u304b\u3089\u5f97\u3089\u308c\u305f\u30c7\u30fc\u30bf\u3092\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u6539\u5584\u3001\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306b\u3069\u3046\u6d3b\u304b\u3059\u306e\u304b\u3001<strong>\u5177\u4f53\u7684\u306a\u904b\u7528\u30d5\u30ed\u30fc\u3092\u5c0e\u5165\u524d\u306b\u8a2d\u8a08\u3057\u3066\u304a\u304f\u3053\u3068<\/strong>\u304c\u3001AI\u6a5f\u80fd\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CTI%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F\"><\/span>CTI\u30b7\u30b9\u30c6\u30e0\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3053\u3067\u306f\u3001CTI\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u969b\u306b\u3088\u304f\u5bc4\u305b\u3089\u308c\u308b\u8cea\u554f\u3068\u305d\u306e\u56de\u7b54\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q_CTI%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E5%B0%8E%E5%85%A5%E8%B2%BB%E7%94%A8%E3%81%AF%E3%81%A9%E3%81%AE%E3%81%8F%E3%82%89%E3%81%84%E3%81%A7%E3%81%99%E3%81%8B%EF%BC%9F\"><\/span>Q. 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