{"id":1775,"date":"2026-05-08T16:25:55","date_gmt":"2026-05-08T07:25:55","guid":{"rendered":"https:\/\/www.crtm.co.jp\/media\/?p=1775"},"modified":"2026-05-08T16:44:14","modified_gmt":"2026-05-08T07:44:14","slug":"post-1775","status":"publish","type":"post","link":"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/","title":{"rendered":"VOC\u3068\u306f\uff1f\u610f\u5473\u30fb\u30e1\u30ea\u30c3\u30c8\u304b\u3089\u9867\u5ba2\u5206\u6790\u3078\u306e\u6d3b\u304b\u3057\u65b9\u307e\u3067\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>VOC\uff08Voice Of Customer\uff09<\/strong>\u3068\u306f\u3001\u300c<span class=\"marker\">\u9867\u5ba2\u306e\u58f0<\/span>\u300d\u3092\u610f\u5473\u3059\u308b\u8a00\u8449\u3067\u3059\u3002 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class=\"wp-block-paragraph\">\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001VOC\u306e\u57fa\u790e\u77e5\u8b58\u304b\u3089\u5177\u4f53\u7684\u306a\u53ce\u96c6\u30fb\u5206\u6790\u65b9\u6cd5\u3001\u52b9\u7387\u7684\u306a\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9\u306b\u3064\u3044\u3066\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >\u76ee\u6b21<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" 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href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E3%81%AA%E3%81%9C%E4%BB%8A%E3%80%81VOC%E3%81%8C%E9%87%8D%E8%A6%81%E3%81%AA%E3%81%AE%E3%81%8B\" title=\"\u306a\u305c\u4eca\u3001VOC\u304c\u91cd\u8981\u306a\u306e\u304b\">\u306a\u305c\u4eca\u3001VOC\u304c\u91cd\u8981\u306a\u306e\u304b<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#VOC%E6%B4%BB%E5%8B%95%E3%81%A7%E5%BE%97%E3%82%89%E3%82%8C%E3%82%8B%E4%B8%BB%E3%81%AA%E3%83%A1%E3%83%AA%E3%83%83%E3%83%884%E3%81%A4\" title=\"VOC\u6d3b\u52d5\u3067\u5f97\u3089\u308c\u308b\u4e3b\u306a\u30e1\u30ea\u30c3\u30c84\u3064\">VOC\u6d3b\u52d5\u3067\u5f97\u3089\u308c\u308b\u4e3b\u306a\u30e1\u30ea\u30c3\u30c84\u3064<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" 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title=\"\u2462\u9867\u5ba2\u306e\u89e3\u7d04\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u306e\u96e2\u8131\u3092\u672a\u7136\u306b\u9632\u3050\">\u2462\u9867\u5ba2\u306e\u89e3\u7d04\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u306e\u96e2\u8131\u3092\u672a\u7136\u306b\u9632\u3050<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E2%91%A3%E3%83%9E%E3%83%BC%E3%82%B1%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0%E6%88%A6%E7%95%A5%E3%81%AE%E7%B2%BE%E5%BA%A6%E3%82%92%E9%AB%98%E3%82%81%E3%80%81%E5%A3%B2%E4%B8%8A%E5%90%91%E4%B8%8A%E3%81%AB%E8%B2%A2%E7%8C%AE%E3%81%99%E3%82%8B\" 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class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E3%82%A2%E3%83%B3%E3%82%B1%E3%83%BC%E3%83%88%E3%82%84%E3%82%A4%E3%83%B3%E3%82%BF%E3%83%93%E3%83%A5%E3%83%BC%E3%81%A7%E7%9B%B4%E6%8E%A5%E6%84%8F%E8%A6%8B%E3%82%92%E8%81%9E%E3%81%8F\" title=\"\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3067\u76f4\u63a5\u610f\u898b\u3092\u805e\u304f\">\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3067\u76f4\u63a5\u610f\u898b\u3092\u805e\u304f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%84%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E7%AA%93%E5%8F%A3%E3%81%AB%E5%AF%84%E3%81%9B%E3%82%89%E3%82%8C%E3%82%8B%E5%86%85%E5%AE%B9%E3%82%92%E9%9B%86%E3%82%81%E3%82%8B\" 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title=\"SNS\u3084\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u306a\u3069\u30aa\u30f3\u30e9\u30a4\u30f3\u4e0a\u306e\u6295\u7a3f\u3092\u53c2\u8003\u306b\u3059\u308b\">SNS\u3084\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u306a\u3069\u30aa\u30f3\u30e9\u30a4\u30f3\u4e0a\u306e\u6295\u7a3f\u3092\u53c2\u8003\u306b\u3059\u308b<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E9%9B%86%E3%82%81%E3%81%9FVOC%E3%82%92%E5%88%86%E6%9E%90%E3%81%97%E3%80%81%E3%83%93%E3%82%B8%E3%83%8D%E3%82%B9%E6%94%B9%E5%96%84%E3%81%AB%E6%B4%BB%E3%81%8B%E3%81%994%E3%82%B9%E3%83%86%E3%83%83%E3%83%97\" title=\"\u96c6\u3081\u305fVOC\u3092\u5206\u6790\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u6539\u5584\u306b\u6d3b\u304b\u30594\u30b9\u30c6\u30c3\u30d7\">\u96c6\u3081\u305fVOC\u3092\u5206\u6790\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u6539\u5584\u306b\u6d3b\u304b\u30594\u30b9\u30c6\u30c3\u30d7<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E3%82%B9%E3%83%86%E3%83%83%E3%83%971%EF%BC%9A%E4%BD%95%E3%81%AE%E3%81%9F%E3%82%81%E3%81%ABVOC%E3%82%92%E9%9B%86%E3%82%81%E3%82%8B%E3%81%AE%E3%81%8B%E7%9B%AE%E7%9A%84%E3%82%92%E6%98%8E%E7%A2%BA%E3%81%AB%E3%81%99%E3%82%8B\" title=\"\u30b9\u30c6\u30c3\u30d71\uff1a\u4f55\u306e\u305f\u3081\u306bVOC\u3092\u96c6\u3081\u308b\u306e\u304b\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b\">\u30b9\u30c6\u30c3\u30d71\uff1a\u4f55\u306e\u305f\u3081\u306bVOC\u3092\u96c6\u3081\u308b\u306e\u304b\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E3%82%B9%E3%83%86%E3%83%83%E3%83%972%EF%BC%9A%E3%83%86%E3%82%AD%E3%82%B9%E3%83%88%E3%83%9E%E3%82%A4%E3%83%8B%E3%83%B3%E3%82%B0%E3%81%AA%E3%81%A9%E3%82%92%E4%BD%BF%E3%81%A3%E3%81%A6%E3%83%87%E3%83%BC%E3%82%BF%E3%82%92%E5%88%86%E6%9E%90%E3%83%BB%E5%8F%AF%E8%A6%96%E5%8C%96%E3%81%99%E3%82%8B\" title=\"\u30b9\u30c6\u30c3\u30d72\uff1a\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306a\u3069\u3092\u4f7f\u3063\u3066\u30c7\u30fc\u30bf\u3092\u5206\u6790\u30fb\u53ef\u8996\u5316\u3059\u308b\">\u30b9\u30c6\u30c3\u30d72\uff1a\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306a\u3069\u3092\u4f7f\u3063\u3066\u30c7\u30fc\u30bf\u3092\u5206\u6790\u30fb\u53ef\u8996\u5316\u3059\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E3%82%B9%E3%83%86%E3%83%83%E3%83%973%EF%BC%9A%E5%88%86%E6%9E%90%E7%B5%90%E6%9E%9C%E3%82%92%E3%82%82%E3%81%A8%E3%81%AB%E5%85%B7%E4%BD%93%E7%9A%84%E3%81%AA%E6%94%B9%E5%96%84%E3%82%A2%E3%82%AF%E3%82%B7%E3%83%A7%E3%83%B3%E3%82%92%E8%A8%88%E7%94%BB%E3%81%99%E3%82%8B\" title=\"\u30b9\u30c6\u30c3\u30d73\uff1a\u5206\u6790\u7d50\u679c\u3092\u3082\u3068\u306b\u5177\u4f53\u7684\u306a\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8a08\u753b\u3059\u308b\">\u30b9\u30c6\u30c3\u30d73\uff1a\u5206\u6790\u7d50\u679c\u3092\u3082\u3068\u306b\u5177\u4f53\u7684\u306a\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8a08\u753b\u3059\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E3%82%B9%E3%83%86%E3%83%83%E3%83%974%EF%BC%9A%E6%96%BD%E7%AD%96%E3%82%92%E5%AE%9F%E8%A1%8C%E3%81%97%E3%80%81%E5%8A%B9%E6%9E%9C%E3%81%8C%E3%81%82%E3%81%A3%E3%81%9F%E3%81%8B%E3%82%92%E6%A4%9C%E8%A8%BC%E3%81%99%E3%82%8B\" title=\"\u30b9\u30c6\u30c3\u30d74\uff1a\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u3001\u52b9\u679c\u304c\u3042\u3063\u305f\u304b\u3092\u691c\u8a3c\u3059\u308b\">\u30b9\u30c6\u30c3\u30d74\uff1a\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u3001\u52b9\u679c\u304c\u3042\u3063\u305f\u304b\u3092\u691c\u8a3c\u3059\u308b<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#VOC%E3%82%92%E5%8A%B9%E7%8E%87%E3%82%88%E3%81%8F%E9%9B%86%E3%82%81%E3%81%A6%E5%88%86%E6%9E%90%E3%81%99%E3%82%8B%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9\" title=\"VOC\u3092\u52b9\u7387\u3088\u304f\u96c6\u3081\u3066\u5206\u6790\u3059\u308b\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9\">VOC\u3092\u52b9\u7387\u3088\u304f\u96c6\u3081\u3066\u5206\u6790\u3059\u308b\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#VOC%E5%88%86%E6%9E%90%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AB%E6%90%AD%E8%BC%89%E3%81%95%E3%82%8C%E3%81%A6%E3%81%84%E3%82%8B%E4%B8%BB%E3%81%AA%E6%A9%9F%E8%83%BD\" title=\"VOC\u5206\u6790\u30c4\u30fc\u30eb\u306b\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u4e3b\u306a\u6a5f\u80fd\">VOC\u5206\u6790\u30c4\u30fc\u30eb\u306b\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u4e3b\u306a\u6a5f\u80fd<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E8%87%AA%E7%A4%BE%E3%81%AB%E5%90%88%E3%81%86%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9%E3%81%A8%E6%AF%94%E8%BC%83%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" title=\"\u81ea\u793e\u306b\u5408\u3046\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9\u3068\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\">\u81ea\u793e\u306b\u5408\u3046\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9\u3068\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#VOC%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F\" title=\"VOC\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f\">VOC\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#Q_VOC%E3%81%A8NPS%E3%82%84%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E8%AA%BF%E6%9F%BB%E3%81%A8%E3%81%AE%E9%81%95%E3%81%84%E3%81%AF%E4%BD%95%E3%81%A7%E3%81%99%E3%81%8B%EF%BC%9F\" title=\"Q. VOC\u3068NPS\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f\">Q. VOC\u3068NPS\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#Q_VOC%E5%88%86%E6%9E%90%E3%82%92%E5%A7%8B%E3%82%81%E3%81%A6%E3%82%82%E3%80%81%E3%81%AA%E3%81%8B%E3%81%AA%E3%81%8B%E7%B5%8C%E5%96%B6%E6%94%B9%E5%96%84%E3%81%AB%E7%B9%8B%E3%81%8C%E3%82%8A%E3%81%BE%E3%81%9B%E3%82%93%E3%80%82%E3%81%A9%E3%81%86%E3%81%99%E3%82%8C%E3%81%B0%E8%89%AF%E3%81%84%E3%81%A7%E3%81%99%E3%81%8B%EF%BC%9F\" title=\"Q. VOC\u5206\u6790\u3092\u59cb\u3081\u3066\u3082\u3001\u306a\u304b\u306a\u304b\u7d4c\u55b6\u6539\u5584\u306b\u7e4b\u304c\u308a\u307e\u305b\u3093\u3002\u3069\u3046\u3059\u308c\u3070\u826f\u3044\u3067\u3059\u304b\uff1f\">Q. VOC\u5206\u6790\u3092\u59cb\u3081\u3066\u3082\u3001\u306a\u304b\u306a\u304b\u7d4c\u55b6\u6539\u5584\u306b\u7e4b\u304c\u308a\u307e\u305b\u3093\u3002\u3069\u3046\u3059\u308c\u3070\u826f\u3044\u3067\u3059\u304b\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#Q_VOC%E6%B4%BB%E5%8B%95%E3%82%92%E3%81%86%E3%81%BE%E3%81%8F%E9%80%B2%E3%82%81%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AE%E7%A4%BE%E5%86%85%E4%BD%93%E5%88%B6%E3%81%AF%EF%BC%9F\" title=\"Q. VOC\u6d3b\u52d5\u3092\u3046\u307e\u304f\u9032\u3081\u308b\u305f\u3081\u306e\u793e\u5185\u4f53\u5236\u306f\uff1f\">Q. VOC\u6d3b\u52d5\u3092\u3046\u307e\u304f\u9032\u3081\u308b\u305f\u3081\u306e\u793e\u5185\u4f53\u5236\u306f\uff1f<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1775\/#%E3%81%BE%E3%81%A8%E3%82%81\" title=\"\u307e\u3068\u3081\">\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%93%E3%82%B8%E3%83%8D%E3%82%B9%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8BVOC%EF%BC%88%E9%A1%A7%E5%AE%A2%E3%81%AE%E5%A3%B0%EF%BC%89%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span><strong>\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308bVOC\uff08\u9867\u5ba2\u306e\u58f0\uff09\u3068\u306f\uff1f<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-2026\u5e745\u67087\u65e5-09_37_31-1024x683.png\" alt=\"\" class=\"wp-image-1795\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-2026\u5e745\u67087\u65e5-09_37_31-1024x683.png 1024w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-2026\u5e745\u67087\u65e5-09_37_31-300x200.png 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-2026\u5e745\u67087\u65e5-09_37_31-768x512.png 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-2026\u5e745\u67087\u65e5-09_37_31.png 1536w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/ChatGPT-Image-2026\u5e745\u67087\u65e5-09_37_31-1024x683.png 856w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308bVOC\u3068\u306f\u3001<strong>\u9867\u5ba2\u304b\u3089\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bc4\u305b\u3089\u308c\u308b\u610f\u898b\u30fb\u8981\u671b\u30fb\u30af\u30ec\u30fc\u30e0\u30fb\u611f\u60f3\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7dcf\u79f0<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f8b\u3048\u3070\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u5185\u5bb9\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u901a\u8a71\u8a18\u9332\u3001SNS\u306e\u6295\u7a3f\u3001Web\u30b5\u30a4\u30c8\u306e\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u3082\u3059\u3079\u3066VOC\u306b\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3046\u3057\u305f\u9867\u5ba2\u306e\u58f0\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u8ab2\u984c\u3084\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3066\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u4e00\u9023\u306e\u6d3b\u52d5\u3092\u300c<strong>VOC\u6d3b\u52d5<\/strong>\u300d\u3068\u547c\u3073\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"VOC%E3%81%AF%E3%80%8CVoice_Of_Customer%E3%80%8D%E3%81%AE%E7%95%A5%E7%A7%B0\"><\/span>VOC\u306f\u300cVoice Of Customer\u300d\u306e\u7565\u79f0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">VOC\u306f\u300cVoice Of Customer\u300d\u306e\u7565\u3067\u3001\u9867\u5ba2\u306e\u610f\u898b\u3084\u611f\u60f3\u3092\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3084\u5546\u54c1\u958b\u767a\u306b\u6d3b\u304b\u3059\u8003\u3048\u65b9\u3068\u3057\u3066\u4f7f\u308f\u308c\u3066\u3044\u307e\u3059\u3002<br>\u3053\u306e\u8003\u3048\u65b9\u306f\u3001\u300c\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u300d\u306e\u5e83\u304c\u308a\u3068\u3068\u3082\u306b\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u91cd\u8981\u8996\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u73fe\u5728\u3067\u306f\u3001\u5358\u306a\u308b\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3060\u3051\u3067\u306a\u304f\u3001<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3065\u304f\u308a\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u53d6\u308a\u7d44\u307f<\/strong>\u3068\u3057\u3066\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%AA%E3%81%9C%E4%BB%8A%E3%80%81VOC%E3%81%8C%E9%87%8D%E8%A6%81%E3%81%AA%E3%81%AE%E3%81%8B\"><\/span>\u306a\u305c\u4eca\u3001VOC\u304c\u91cd\u8981\u306a\u306e\u304b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306b\u304a\u3044\u3066\u9867\u5ba2\u306e\u58f0\uff08VOC\uff09\u304c\u91cd\u8981\u8996\u3055\u308c\u308b\u80cc\u666f\u306b\u306f\u3001\u4e3b\u306b2\u3064\u306e\u7406\u7531\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1\u3064\u76ee\u306f\u3001\u5e02\u5834\u306e\u6210\u719f\u5316\u306b\u3088\u308a\u3001<span class=\"marker\">\u6a5f\u80fd\u3084\u4fa1\u683c\u3060\u3051\u3067\u306f\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u304c\u56f0\u96e3<\/span>\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3059\u3002<br> \u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u4f53\u9a13\u4fa1\u5024\uff08CX\uff09\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u7af6\u4e89\u529b\u306e\u6e90\u6cc9\u3068\u306a\u308a\u3001\u305d\u306e\u305f\u3081\u306b\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u5fc5\u8981\u6027\u304c\u9ad8\u307e\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2\u3064\u76ee\u306f\u3001SNS\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306e\u666e\u53ca\u3067\u3059\u3002<br> \u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u767a\u4fe1\u529b\u304c\u5f37\u307e\u308a\u3001<span class=\"marker\">\u826f\u3044\u8a55\u5224\u3082\u60aa\u3044\u8a55\u5224\u3082\u77ac\u6642\u306b\u62e1\u6563\u3055\u308c\u308b<\/span>\u305f\u3081\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u58f0\u306b\u5bfe\u3057\u3066\u771f\u646f\u306b\u5411\u304d\u5408\u3044\u3001\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"VOC%E6%B4%BB%E5%8B%95%E3%81%A7%E5%BE%97%E3%82%89%E3%82%8C%E3%82%8B%E4%B8%BB%E3%81%AA%E3%83%A1%E3%83%AA%E3%83%83%E3%83%884%E3%81%A4\"><\/span><strong>VOC\u6d3b\u52d5\u3067\u5f97\u3089\u308c\u308b\u4e3b\u306a\u30e1\u30ea\u30c3\u30c84\u3064<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">VOC\u6d3b\u52d5\u3092\u672c\u683c\u7684\u306b\u9032\u3081\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u7d4c\u55b6\u306b\u304a\u3044\u3066\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<br>\u9867\u5ba2\u306e\u58f0\u306b\u542b\u307e\u308c\u308b\u610f\u898b\u3084\u4e0d\u6e80\u3092\u4e01\u5be7\u306b\u5206\u6790\u3057\u3001\u5b9f\u969b\u306e\u4e8b\u696d\u6d3b\u52d5\u3078\u53cd\u6620\u3055\u305b\u308b\u30b5\u30a4\u30af\u30eb\u3092\u69cb\u7bc9\u3059\u308c\u3070\u3001\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u304c\u6df1\u307e\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u6839\u672c\u304b\u3089\u9ad8\u3081\u308b\u539f\u52d5\u529b\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> \u3053\u3053\u304b\u3089\u306f\u3001VOC\u6d3b\u52d5\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u308b\u3053\u308c\u30894\u3064\u306e\u4e3b\u8981\u306a\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u3001\u305d\u308c\u305e\u308c\u306e\u5185\u5bb9\u3092\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%91%A0%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%81%8C%E5%90%91%E4%B8%8A%E3%81%97%E3%80%81%E4%BC%81%E6%A5%AD%E3%81%AE%E3%83%95%E3%82%A1%E3%83%B3%E3%81%8C%E5%A2%97%E3%81%88%E3%82%8B\"><\/span>\u2460\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u3001\u4f01\u696d\u306e\u30d5\u30a1\u30f3\u304c\u5897\u3048\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u304b\u3089\u5bc4\u305b\u3089\u308c\u305f\u4e0d\u6e80\u3084\u8981\u671b\u306b\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u304c\u62b1\u3048\u308b\u554f\u984c\u3092\u76f4\u63a5\u89e3\u6c7a\u3059\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u81ea\u5206\u306e\u58f0\u304c\u5c4a\u304d\u3001\u30b5\u30fc\u30d3\u30b9\u304c\u6539\u5584\u3055\u308c\u305f\u3068\u3044\u3046\u4f53\u9a13\u306f\u3001\u9867\u5ba2\u306b\u300c\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u5b9f\u611f\u3092\u4e0e\u3048\u3001<strong>\u4f01\u696d\u3078\u306e\u4fe1\u983c\u611f\u3084\u611b\u7740\u3092\u6df1\u3081\u307e\u3059<\/strong>\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u306f\u5358\u306a\u308b\u5229\u7528\u8005\u304b\u3089\u3001\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u652f\u6301\u3057\u3001\u6642\u306b\u306f\u597d\u610f\u7684\u306a\u53e3\u30b3\u30df\u3092\u767a\u4fe1\u3057\u3066\u304f\u308c\u308b\u300c\u30d5\u30a1\u30f3\u300d\u3078\u3068\u5909\u5316\u3057\u3066\u3044\u304f\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%91%A1%E5%95%86%E5%93%81%E9%96%8B%E7%99%BA%E3%82%84%E6%97%A2%E5%AD%98%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%82%92%E6%94%B9%E5%96%84%E3%81%99%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AE%E3%83%92%E3%83%B3%E3%83%88%E3%81%8C%E8%A6%8B%E3%81%A4%E3%81%8B%E3%82%8B\"><\/span>\u2461\u5546\u54c1\u958b\u767a\u3084\u65e2\u5b58\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u304c\u898b\u3064\u304b\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u306e\u58f0\u306b\u306f\u3001\u4f01\u696d\u5074\u304c\u307e\u3060\u6c17\u3065\u3044\u3066\u3044\u306a\u3044\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8ab2\u984c\u3084\u3001\u65b0\u305f\u306a\u30cb\u30fc\u30ba\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u30d2\u30f3\u30c8\u304c\u6570\u591a\u304f\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f8b\u3048\u3070\u3001\u300c\u3053\u306e\u6a5f\u80fd\u304c\u4f7f\u3044\u306b\u304f\u3044\u300d\u300c\u3053\u3093\u306a\u6a5f\u80fd\u304c\u3042\u3063\u305f\u3089\u4fbf\u5229\u306a\u306e\u306b\u300d\u3068\u3044\u3063\u305f\u5177\u4f53\u7684\u306a\u610f\u898b\u306f\u3001<strong>\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u76f4\u63a5\u7684\u306a\u624b\u304c\u304b\u308a<\/strong>\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u306b\u3088\u308a\u3001\u52d8\u3084\u7d4c\u9a13\u3060\u3051\u306b\u983c\u3089\u306a\u3044\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u7684\u78ba\u306a\u5546\u54c1\u958b\u767a\u3084\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%91%A2%E9%A1%A7%E5%AE%A2%E3%81%AE%E8%A7%A3%E7%B4%84%E3%82%84%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%81%8B%E3%82%89%E3%81%AE%E9%9B%A2%E8%84%B1%E3%82%92%E6%9C%AA%E7%84%B6%E3%81%AB%E9%98%B2%E3%81%90\"><\/span>\u2462\u9867\u5ba2\u306e\u89e3\u7d04\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u306e\u96e2\u8131\u3092\u672a\u7136\u306b\u9632\u3050<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u89e3\u7d04\u3059\u308b\u80cc\u666f\u306b\u306f\u3001\u5fc5\u305a\u4f55\u3089\u304b\u306e\u7406\u7531\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<br>VOC\u3092\u7d99\u7d9a\u7684\u306b\u53ce\u96c6\u3057\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u96e2\u8131\u3092\u691c\u8a0e\u3057\u59cb\u3081\u305f\u969b\u306b\u51fa\u3059\u308f\u305a\u304b\u306a\u30b5\u30a4\u30f3\u3092\u65e9\u671f\u306b\u5bdf\u77e5\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f8b\u3048\u3070\u300c\u6599\u91d1\u4f53\u7cfb\u304c\u8907\u96d1\u3067\u5206\u304b\u308a\u306b\u304f\u3044\u300d\u300c\u30b5\u30dd\u30fc\u30c8\u304b\u3089\u306e\u56de\u7b54\u304c\u9045\u3044\u300d\u3068\u3044\u3063\u305f\u5177\u4f53\u7684\u306a\u4e0d\u6e80\u306f\u3001<strong>\u89e3\u7d04\u306b\u76f4\u7d50\u3059\u308b\u91cd\u5927\u306a\u4e88\u5146<\/strong>\u3067\u3059\u3002<br>\u3053\u3046\u3057\u305f\u8ab2\u984c\u3092\u7279\u5b9a\u3057\u3001\u5148\u56de\u308a\u3057\u3066\u6539\u5584\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u96e2\u8131\u3092\u672a\u7136\u306b\u9632\u3050\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<br>\u4e0d\u6e80\u3092\u89e3\u6d88\u3057\u3001\u5b89\u5fc3\u611f\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u3053\u3068\u3067\u3001\u7d50\u679c\u3068\u3057\u3066\u7d99\u7d9a\u5229\u7528\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E2%91%A3%E3%83%9E%E3%83%BC%E3%82%B1%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0%E6%88%A6%E7%95%A5%E3%81%AE%E7%B2%BE%E5%BA%A6%E3%82%92%E9%AB%98%E3%82%81%E3%80%81%E5%A3%B2%E4%B8%8A%E5%90%91%E4%B8%8A%E3%81%AB%E8%B2%A2%E7%8C%AE%E3%81%99%E3%82%8B\"><\/span>\u2463\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306e\u7cbe\u5ea6\u3092\u9ad8\u3081\u3001\u58f2\u4e0a\u5411\u4e0a\u306b\u8ca2\u732e\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">VOC\u3092\u5206\u6790\u3059\u308b\u3068\u3001\u9867\u5ba2\u304c\u3069\u3053\u306b\u4fa1\u5024\u3092\u611f\u3058\u3066\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u306e\u304b\u3001\u3042\u308b\u3044\u306f\u4f55\u304c\u539f\u56e0\u3067\u5229\u7528\u3092\u3084\u3081\u305f\u306e\u304b\u3068\u3044\u3063\u305f<strong>\u672c\u97f3\u3092\u628a\u63e1\u3067\u304d\u307e\u3059<\/strong>\u3002<br>\u3053\u3046\u3057\u305f\u30ea\u30a2\u30eb\u306a\u672c\u97f3\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u306f\u3001<strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u8003\u3048\u308b\u4e0a\u3067\u975e\u5e38\u306b\u91cd\u8981<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p 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id=\"%E9%A1%A7%E5%AE%A2%E3%81%AE%E5%A3%B0%EF%BC%88VOC%EF%BC%89%E3%81%AF%E3%81%A9%E3%81%86%E9%9B%86%E3%82%81%E3%82%8B%EF%BC%9F%E4%B8%BB%E3%81%AA%E6%96%B9%E6%B3%95%E3%82%92%E7%B4%B9%E4%BB%8B\"><\/span><strong>\u9867\u5ba2\u306e\u58f0\uff08VOC\uff09\u306f\u3069\u3046\u96c6\u3081\u308b\uff1f\u4e3b\u306a\u65b9\u6cd5\u3092\u7d39\u4ecb<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">VOC\u6d3b\u52d5\u3067\u306f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u9867\u5ba2\u306e\u58f0\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u3088\u3046\u306b\u4f01\u696d\u5074\u304b\u3089\u610f\u898b\u3092\u96c6\u3081\u308b\u65b9\u6cd5\u3060\u3051\u3067\u306a\u304f\u3001SNS\u3084\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u81ea\u7136\u306b\u767a\u751f\u3059\u308b\u58f0\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3053\u304b\u3089\u306f\u3001\u4ee3\u8868\u7684\u306a3\u3064\u306e\u53ce\u96c6\u65b9\u6cd5\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%A2%E3%83%B3%E3%82%B1%E3%83%BC%E3%83%88%E3%82%84%E3%82%A4%E3%83%B3%E3%82%BF%E3%83%93%E3%83%A5%E3%83%BC%E3%81%A7%E7%9B%B4%E6%8E%A5%E6%84%8F%E8%A6%8B%E3%82%92%E8%81%9E%E3%81%8F\"><\/span>\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3067\u76f4\u63a5\u610f\u898b\u3092\u805e\u304f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f01\u696d\u304c\u9867\u5ba2\u306e\u610f\u898b\u3092\u53ce\u96c6\u3059\u308b\u65b9\u6cd5\u3068\u3057\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u304c\u3042\u308a\u307e\u3059\u3002<br>Web\u30d5\u30a9\u30fc\u30e0\u3084\u8cfc\u5165\u5f8c\u30e1\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u591a\u304f\u306e\u610f\u898b\u3092\u52b9\u7387\u7684\u306b\u96c6\u3081\u308b\u306e\u306b\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<p 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id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%84%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E7%AA%93%E5%8F%A3%E3%81%AB%E5%AF%84%E3%81%9B%E3%82%89%E3%82%8C%E3%82%8B%E5%86%85%E5%AE%B9%E3%82%92%E9%9B%86%E3%82%81%E3%82%8B\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u306b\u5bc4\u305b\u3089\u308c\u308b\u5185\u5bb9\u3092\u96c6\u3081\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u306f\u3001\u9867\u5ba2\u306e\u300c<strong>\u751f\u306e\u58f0<\/strong>\u300d\u304c\u65e5\u3005\u96c6\u307e\u308b\u60c5\u5831\u306e\u5b9d\u5eab\u3067\u3059\u3002<\/p>\n\n\n\n<p 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class=\"wp-block-paragraph\">IT\u6280\u8853\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u9867\u5ba2\u306fSNS\u3084\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u3067\u81ea\u767a\u7684\u306b\u610f\u898b\u3092\u767a\u4fe1\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u6295\u7a3f\u306f\u4f01\u696d\u3092\u4ecb\u3055\u306a\u3044\u305f\u3081\u3001<strong>\u672c\u97f3\u306b\u8fd1\u3044\u7387\u76f4\u306a\u610f\u898b<\/strong>\u304c\u591a\u3044\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<p 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src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-07-101037-1-1024x381.png\" alt=\"\" class=\"wp-image-1811\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-07-101037-1-1024x381.png 1024w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-07-101037-1-300x112.png 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-07-101037-1-768x286.png 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-07-101037-1.png 1030w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/05\/\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8-2026-05-07-101037-1-1024x381.png 856w\" sizes=\"auto, 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class=\"wp-block-paragraph\">VOC\u5206\u6790\u3092\u59cb\u3081\u308b\u969b\u306b\u6700\u3082\u91cd\u8981\u306a\u306e\u304c\u3001<strong>\u76ee\u7684\u3092\u5177\u4f53\u7684\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5358\u306b\u300c\u9867\u5ba2\u306e\u58f0\u3092\u96c6\u3081\u308b\u300d\u3060\u3051\u3067\u306f\u3001\u81a8\u5927\u306a\u60c5\u5831\u306b\u57cb\u3082\u308c\u3066\u3057\u307e\u3044\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u306b\u306f\u7d50\u3073\u3064\u304d\u307e\u305b\u3093\u3002 \u4f8b\u3048\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u5897\u3084\u3057\u305f\u3044\u306e\u304b\u3001\u65b0\u5546\u54c1\u306e\u30d2\u30f3\u30c8\u3092\u63a2\u3057\u305f\u3044\u306e\u304b\u3001\u3042\u308b\u3044\u306f\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u305f\u3044\u306e\u304b\u3068\u3044\u3063\u305f\u30b4\u30fc\u30eb\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u76ee\u7684\u304c\u5b9a\u307e\u308c\u3070\u3001\u91cd\u70b9\u7684\u306b\u53ce\u96c6\u3059\u3079\u304d\u30c7\u30fc\u30bf\u306e\u7a2e\u985e\u3084\u3001\u6700\u9069\u306a\u5206\u6790\u624b\u6cd5\u3082\u81ea\u7136\u3068\u6c7a\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B9%E3%83%86%E3%83%83%E3%83%972%EF%BC%9A%E3%83%86%E3%82%AD%E3%82%B9%E3%83%88%E3%83%9E%E3%82%A4%E3%83%8B%E3%83%B3%E3%82%B0%E3%81%AA%E3%81%A9%E3%82%92%E4%BD%BF%E3%81%A3%E3%81%A6%E3%83%87%E3%83%BC%E3%82%BF%E3%82%92%E5%88%86%E6%9E%90%E3%83%BB%E5%8F%AF%E8%A6%96%E5%8C%96%E3%81%99%E3%82%8B\"><\/span>\u30b9\u30c6\u30c3\u30d72\uff1a\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306a\u3069\u3092\u4f7f\u3063\u3066\u30c7\u30fc\u30bf\u3092\u5206\u6790\u30fb\u53ef\u8996\u5316\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u53ce\u96c6\u3057\u305fVOC\u306f\u3001\u305d\u306e\u591a\u304f\u304c\u6587\u7ae0\u3084\u97f3\u58f0\u3068\u3044\u3063\u305f\u5f62\u5f0f\u306e\u306a\u3044\u30c7\u30fc\u30bf\u3067\u3059\u3002<br>\u3053\u308c\u3089\u81a8\u5927\u306a\u60c5\u5831\u3092\u52b9\u7387\u7684\u306b\u6574\u7406\u3057\u3001\u5171\u901a\u3059\u308b\u50be\u5411\u3092\u63b4\u3080\u305f\u3081\u306b\u306f\u3001IT\u30b7\u30b9\u30c6\u30e0\u306e\u6d3b\u7528\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4ee3\u8868\u7684\u306a\u624b\u6cd5\u3067\u3042\u308b<strong>\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0<\/strong>\u306f\u3001\u5927\u91cf\u306e\u6587\u7ae0\u3092\u5358\u8a9e\u3084\u6587\u7bc0\u306b\u533a\u5207\u308a\u3001\u51fa\u73fe\u983b\u5ea6\u3084\u5358\u8a9e\u540c\u58eb\u306e\u95a2\u9023\u6027\u3092\u5206\u6790\u3057\u3066\u6709\u76ca\u306a\u60c5\u5831\u3092\u62bd\u51fa\u3059\u308b\u6280\u8853\u3067\u3059\u3002<br>\u307e\u305f\u3001\u97f3\u58f0\u30c7\u30fc\u30bf\u3092\u81ea\u52d5\u3067\u6587\u5b57\u306b\u8d77\u3053\u3059<strong>\u97f3\u58f0\u8a8d\u8b58\u6a5f\u80fd<\/strong>\u3084\u3001\u6587\u7ae0\u304b\u3089\u611f\u60c5\u3092\u8aad\u307f\u53d6\u308b<strong>\u611f\u60c5\u5206\u6790<\/strong>\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3046\u3057\u305fIT\u6280\u8853\u3092\u7528\u3044\u3066\u5206\u6790\u3057\u305f\u7d50\u679c\u3092\u3001\u30b0\u30e9\u30d5\u306a\u3069\u3067\u76ee\u306b\u898b\u3048\u308b\u5f62\u306b\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u304c\u512a\u5148\u3057\u3066\u53d6\u308a\u7d44\u3080\u3079\u304d\u8ab2\u984c\u3092\u76f4\u611f\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B9%E3%83%86%E3%83%83%E3%83%973%EF%BC%9A%E5%88%86%E6%9E%90%E7%B5%90%E6%9E%9C%E3%82%92%E3%82%82%E3%81%A8%E3%81%AB%E5%85%B7%E4%BD%93%E7%9A%84%E3%81%AA%E6%94%B9%E5%96%84%E3%82%A2%E3%82%AF%E3%82%B7%E3%83%A7%E3%83%B3%E3%82%92%E8%A8%88%E7%94%BB%E3%81%99%E3%82%8B\"><\/span>\u30b9\u30c6\u30c3\u30d73\uff1a\u5206\u6790\u7d50\u679c\u3092\u3082\u3068\u306b\u5177\u4f53\u7684\u306a\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8a08\u753b\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5206\u6790\u306b\u3088\u3063\u3066\u8ab2\u984c\u3084\u9867\u5ba2\u30cb\u30fc\u30ba\u304c\u660e\u3089\u304b\u306b\u306a\u3063\u305f\u3089\u3001\u6b21\u306f\u305d\u306e\u7d50\u679c\u3092\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u306b\u843d\u3068\u3057\u8fbc\u307f\u307e\u3059\u3002 <\/p>\n\n\n\n<p 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class=\"wp-block-paragraph\">\u5b9f\u73fe\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u3084\u512a\u5148\u9806\u4f4d\u3092\u8003\u616e\u3057\u306a\u304c\u3089\u3001\u8ab0\u304c\u3001\u3044\u3064\u307e\u3067\u306b\u3001\u4f55\u3092\u3059\u308b\u306e\u304b\u3068\u3044\u3046<strong>\u5177\u4f53\u7684\u306a\u884c\u52d5\u8a08\u753b<\/strong>\u3092\u7b56\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B9%E3%83%86%E3%83%83%E3%83%974%EF%BC%9A%E6%96%BD%E7%AD%96%E3%82%92%E5%AE%9F%E8%A1%8C%E3%81%97%E3%80%81%E5%8A%B9%E6%9E%9C%E3%81%8C%E3%81%82%E3%81%A3%E3%81%9F%E3%81%8B%E3%82%92%E6%A4%9C%E8%A8%BC%E3%81%99%E3%82%8B\"><\/span>\u30b9\u30c6\u30c3\u30d74\uff1a\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u3001\u52b9\u679c\u304c\u3042\u3063\u305f\u304b\u3092\u691c\u8a3c\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f5c\u6210\u3057\u305f\u6539\u5584\u7b56\u3092\u5b9f\u884c\u306b\u79fb\u3057\u305f\u5f8c\u306f\u3001\u305d\u306e\u52b9\u679c\u3092\u5fc5\u305a\u691c\u8a3c\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u65bd\u7b56\u306e\u524d\u5f8c\u3067\u9867\u5ba2\u306e\u58f0\u306e\u5185\u5bb9\u306b\u3069\u306e\u3088\u3046\u306a\u5909\u5316\u304c\u3042\u3063\u305f\u304b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6570\u5024\u5316\u3057\u305f\u30b9\u30b3\u30a2\u3084\u58f2\u4e0a\u3001\u89e3\u7d04\u7387\u3068\u3044\u3063\u305fKPI\uff08\u76ee\u6a19\u9054\u6210\u5ea6\u3092\u6e2c\u308b\u305f\u3081\u306e\u6307\u6a19\uff09\u304c\u3069\u3046\u5909\u52d5\u3057\u305f\u304b\u3092\u5ba2\u89b3\u7684\u306b\u6e2c\u5b9a\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3082\u3057\u671f\u5f85\u3057\u305f\u52b9\u679c\u304c\u5f97\u3089\u308c\u306a\u304b\u3063\u305f\u5834\u5408\u306f\u3001\u305d\u306e\u539f\u56e0\u3092\u518d\u5ea6\u5206\u6790\u3057\u3066\u65b0\u3057\u3044\u6539\u5584\u7b56\u3092\u8003\u3048\u307e\u3059\u3002\u3053\u306e\u300c\u8a08\u753b\uff08Plan\uff09\u2192\u5b9f\u884c\uff08Do\uff09\u2192\u8a55\u4fa1\uff08Check\uff09\u2192\u6539\u5584\uff08Action\uff09\u300d\u306e<strong>PDCA\u30b5\u30a4\u30af\u30eb\u3092\u7e70\u308a\u8fd4\u3057\u56de\u3057\u7d9a\u3051\u308b\u3053\u3068<\/strong>\u304c\u3001\u9867\u5ba2\u306e\u58f0\u3092\u8d77\u70b9\u3068\u3057\u305f\u6301\u7d9a\u7684\u306a\u6210\u9577\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"VOC%E3%82%92%E5%8A%B9%E7%8E%87%E3%82%88%E3%81%8F%E9%9B%86%E3%82%81%E3%81%A6%E5%88%86%E6%9E%90%E3%81%99%E3%82%8B%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9\"><\/span><strong>VOC\u3092\u52b9\u7387\u3088\u304f\u96c6\u3081\u3066\u5206\u6790\u3059\u308b\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u901a\u8a71\u8a18\u9332\u3084SNS\u306e\u6295\u7a3f\u306a\u3069\u3001\u65e5\u3005\u84c4\u7a4d\u3055\u308c\u308b\u81a8\u5927\u306aVOC\u3092\u624b\u4f5c\u696d\u3067\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u306b\u306f\u9650\u754c\u304c\u3042\u308a\u307e\u3059\u3002 <br>\u305d\u3053\u3067\u6709\u52b9\u306a\u306e\u304c\u3001<strong>VOC\u5206\u6790\u306b\u7279\u5316\u3057\u305f\u5c02\u7528\u30c4\u30fc\u30eb\u306e\u6d3b\u7528<\/strong>\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u30b7\u30b9\u30c6\u30e0\u3084IT\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001VOC\u6d3b\u52d5\u306e\u5927\u90e8\u5206\u3092\u81ea\u52d5\u5316\u30fb\u52b9\u7387\u5316\u3057\u3001\u3088\u308a\u8fc5\u901f\u3067\u7cbe\u5ea6\u306e\u9ad8\u3044\u5206\u6790\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u305f\u3060\u3057\u3001\u591a\u6a5f\u80fd\u306a\u30c4\u30fc\u30eb\u3082\u591a\u3044\u305f\u3081\u3001\u81ea\u793e\u306e\u76ee\u7684\u3084\u72b6\u6cc1\u306b\u5408\u3063\u305f\u3082\u306e\u3092\u9078\u3076\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u3053\u3053\u3067\u306f\u3001\u30c4\u30fc\u30eb\u306e\u4e3b\u306a\u6a5f\u80fd\u3068\u9078\u5b9a\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"VOC%E5%88%86%E6%9E%90%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AB%E6%90%AD%E8%BC%89%E3%81%95%E3%82%8C%E3%81%A6%E3%81%84%E3%82%8B%E4%B8%BB%E3%81%AA%E6%A9%9F%E8%83%BD\"><\/span>VOC\u5206\u6790\u30c4\u30fc\u30eb\u306b\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u4e3b\u306a\u6a5f\u80fd<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">VOC\u5206\u6790\u30c4\u30fc\u30eb\u306b\u306f\u3001\u53ce\u96c6\u30fb\u5206\u6790\u3092\u52b9\u7387\u5316\u3059\u308b\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br>\u3053\u308c\u3089\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u306e\u4e2d\u306b\u96a0\u308c\u305f\u9867\u5ba2\u306e\u672c\u97f3\u3092\u7d20\u65e9\u304f\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4ee3\u8868\u7684\u306a\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-table is-style-regular\"><table><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>\u30c7\u30fc\u30bf\u53ce\u96c6\u6a5f\u80fd<\/strong><\/td><td>\u30a2\u30f3\u30b1\u30fc\u30c8\u3084SNS\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u5c65\u6b74\u306a\u3069\u3001<br>\u6563\u3089\u3070\u3063\u305f\u60c5\u5831\u3092\u4e00\u3064\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u7d71\u5408\u3057\u307e\u3059<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u6a5f\u80fd<\/strong><\/td><td>\u5927\u91cf\u306e\u6587\u7ae0\u3092\u5358\u8a9e\u3054\u3068\u306b\u5206\u5272\u3057\u3001<br>\u983b\u51fa\u30ad\u30fc\u30ef\u30fc\u30c9\u3084\u76f8\u95a2\u95a2\u4fc2\u3092\u81ea\u52d5\u3067\u62bd\u51fa\u3057\u307e\u3059<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>\u97f3\u58f0\u8a8d\u8b58\u6a5f\u80fd<\/strong><\/td><td>\u96fb\u8a71\u3067\u306e\u4f1a\u8a71\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c6\u30ad\u30b9\u30c8\u5316\u3057\u3001<br>\u5206\u6790\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u306b\u5909\u63db\u3057\u307e\u3059<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>\u611f\u60c5\u5206\u6790\u6a5f\u80fd<\/strong><\/td><td>\u6587\u8108\u304b\u3089\u9867\u5ba2\u306e\u559c\u3073\u3084\u6012\u308a\u306a\u3069\u306e\u611f\u60c5\u3092\u5224\u5b9a\u3057\u307e\u3059<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3092\u4f7f\u3044\u3053\u306a\u3059\u3053\u3068\u3067\u3001\u7cbe\u5ea6\u306e\u9ad8\u3044\u5206\u6790\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%87%AA%E7%A4%BE%E3%81%AB%E5%90%88%E3%81%86%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9%E3%81%A8%E6%AF%94%E8%BC%83%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>\u81ea\u793e\u306b\u5408\u3046\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9\u3068\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u81ea\u793e\u306b\u6700\u9069\u306aVOC\u5206\u6790\u30c4\u30fc\u30eb\u3092\u9078\u3076\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<br>\u307e\u305a\u3001\u81ea\u793e\u304c\u89e3\u6c7a\u3057\u305f\u3044\u8ab2\u984c\u306b\u5408\u308f\u305b\u3066\u3001\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3084\u97f3\u58f0\u8a8d\u8b58\u3001SNS\u5206\u6790\u306a\u3069\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u65e2\u5b58\u306e\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3001\u793e\u5185\u3067\u5229\u7528\u4e2d\u306e\u5916\u90e8\u30c4\u30fc\u30eb\u3068\u30b9\u30e0\u30fc\u30ba\u306b\u9023\u643a\u3067\u304d\u308b\u304b\u3082\u91cd\u8981\u306a\u5224\u65ad\u57fa\u6e96\u3067\u3059\u3002\u5c02\u9580\u77e5\u8b58\u304c\u306a\u304f\u3066\u3082\u76f4\u611f\u7684\u306b\u64cd\u4f5c\u3067\u304d\u308b\u753b\u9762\u8a2d\u8a08\u304b\u3001\u5c0e\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u304c\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b\u3082\u3042\u308f\u305b\u3066\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30c4\u30fc\u30eb\u306e\u6599\u91d1\u4f53\u7cfb\u306f\u63d0\u4f9b\u4f1a\u793e\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u305f\u3081\u3001\u4e88\u7b97\u306b\u898b\u5408\u3063\u3066\u3044\u308b\u304b\u3092\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002\u81ea\u793e\u306e\u76ee\u7684\u3084\u904b\u7528\u4f53\u5236\u306b\u6700\u9069\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u3076\u3053\u3068\u304c\u3001\u6d3b\u52d5\u3092\u7d99\u7d9a\u3055\u305b\u308b\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"VOC%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F\"><\/span><strong>VOC\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q_VOC%E3%81%A8NPS%E3%82%84%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E8%AA%BF%E6%9F%BB%E3%81%A8%E3%81%AE%E9%81%95%E3%81%84%E3%81%AF%E4%BD%95%E3%81%A7%E3%81%99%E3%81%8B%EF%BC%9F\"><\/span>Q. VOC\u3068NPS\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">VOC\u306f\u9867\u5ba2\u304c\u767a\u4fe1\u3059\u308b\u610f\u898b\u3084\u4e0d\u6e80\u3068\u3044\u3063\u305f\u751f\u306e\u60c5\u5831\u3092\u6307\u3057\u307e\u3059\u3002<br>NPS\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u6570\u5024\u5316\u3057\u3066\u8a55\u4fa1\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002NPS\u306f\u4ed6\u8005\u3078\u306e\u63a8\u5968\u5ea6\u3092\u6570\u5024\u3067\u6e2c\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u6e80\u8db3\u5ea6\u3092\u70b9\u6570\u3067\u7b97\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u3089\u306f\u73fe\u72b6\u3092\u5ba2\u89b3\u7684\u306b\u628a\u63e1\u3059\u308b\u30b9\u30b3\u30a2\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002 <br>\u4e00\u65b9\u3067\u3001VOC\u306f\u305d\u306e\u6570\u5024\u306e\u80cc\u666f\u306b\u3042\u308b\u300c\u306a\u305c\u6e80\u8db3\u3057\u305f\u306e\u304b\u300d\u300c\u3069\u3053\u306b\u4e0d\u6e80\u304c\u3042\u308b\u306e\u304b\u300d\u3068\u3044\u3046\u5177\u4f53\u7684\u306a\u7406\u7531\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q_VOC%E5%88%86%E6%9E%90%E3%82%92%E5%A7%8B%E3%82%81%E3%81%A6%E3%82%82%E3%80%81%E3%81%AA%E3%81%8B%E3%81%AA%E3%81%8B%E7%B5%8C%E5%96%B6%E6%94%B9%E5%96%84%E3%81%AB%E7%B9%8B%E3%81%8C%E3%82%8A%E3%81%BE%E3%81%9B%E3%82%93%E3%80%82%E3%81%A9%E3%81%86%E3%81%99%E3%82%8C%E3%81%B0%E8%89%AF%E3%81%84%E3%81%A7%E3%81%99%E3%81%8B%EF%BC%9F\"><\/span>Q. VOC\u5206\u6790\u3092\u59cb\u3081\u3066\u3082\u3001\u306a\u304b\u306a\u304b\u7d4c\u55b6\u6539\u5584\u306b\u7e4b\u304c\u308a\u307e\u305b\u3093\u3002\u3069\u3046\u3059\u308c\u3070\u826f\u3044\u3067\u3059\u304b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5206\u6790\u7d50\u679c\u3092\u95a2\u9023\u90e8\u7f72\u306b\u5171\u6709\u3057\u3001\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7e4b\u3052\u308b\u4ed5\u7d44\u307f\uff08\u30b7\u30b9\u30c6\u30e0\uff09\u306e\u69cb\u7bc9\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u5206\u6790\u62c5\u5f53\u8005\u3060\u3051\u3067\u5b8c\u7d50\u305b\u305a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u958b\u767a\u90e8\u9580\u3092\u5dfb\u304d\u8fbc\u307f\u3001\u5168\u793e\u3067\u8ab2\u984c\u306b\u53d6\u308a\u7d44\u3080\u4f53\u5236\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u307e\u305f\u3001\u5206\u6790\u306e\u76ee\u7684\u3092\u518d\u78ba\u8a8d\u3057\u3001\u5177\u4f53\u7684\u306aKPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3092\u8a2d\u5b9a\u3057\u3066\u9032\u6357\u3092\u8ffd\u3046\u3053\u3068\u3082\u6709\u52b9\u306a\u5bfe\u7b56\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Q_VOC%E6%B4%BB%E5%8B%95%E3%82%92%E3%81%86%E3%81%BE%E3%81%8F%E9%80%B2%E3%82%81%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AE%E7%A4%BE%E5%86%85%E4%BD%93%E5%88%B6%E3%81%AF%EF%BC%9F\"><\/span>Q. VOC\u6d3b\u52d5\u3092\u3046\u307e\u304f\u9032\u3081\u308b\u305f\u3081\u306e\u793e\u5185\u4f53\u5236\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">VOC\u6d3b\u52d5\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u3001\u5168\u90e8\u7f72\u304c\u9023\u643a\u3067\u304d\u308b\u7d44\u7e54\u4f5c\u308a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p 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class=\"wp-block-paragraph\">\u5b9a\u671f\u7684\u306a\u4f1a\u8b70\u3067VOC\u3092\u8b70\u8ad6\u3057\u3001\u90e8\u9580\u306e\u58c1\u3092\u8d8a\u3048\u3066\u6539\u5584\u306b\u53d6\u308a\u7d44\u3080\u6587\u5316\u3092\u91b8\u6210\u3059\u308b\u3053\u3068\u304c\u3001\u6d3b\u52d5\u3092\u5f62\u9ab8\u5316\u3055\u305b\u306a\u3044\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><strong>\u307e\u3068\u3081<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">VOC\u306f\u3001<strong>\u9867\u5ba2\u306e\u58f0\u3092\u8d77\u70b9\u306b\u30b5\u30fc\u30d3\u30b9\u3084\u55b6\u696d\u6d3b\u52d5\u3092\u6539\u5584\u3057\u3066\u3044\u304f\u305f\u3081\u306e\u91cd\u8981\u306a\u53d6\u308a\u7d44\u307f<\/strong>\u3067\u3059\u3002<br>\u65e5\u3005\u96c6\u307e\u308b\u58f0\u3092\u5206\u6790\u3057\u3001\u793e\u5185\u3067\u5171\u6709\u30fb\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u7d99\u7d9a\u7684\u306a\u6210\u9577\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u307e\u305a\u306f\u3067\u304d\u308b\u7bc4\u56f2\u304b\u3089VOC\u306e\u53ce\u96c6\u3068\u6d3b\u7528\u3092\u59cb\u3081\u3001\u5c0f\u3055\u306a\u6539\u5584\u3092\u7a4d\u307f\u91cd\u306d\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<br><span 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