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title=\"AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u9ad8\u3081\u308b\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u9ad8\u3081\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E9%9F%B3%E5%A3%B0AI%EF%BC%88%E3%83%9C%E3%82%A4%E3%82%B9%E3%83%9C%E3%83%83%E3%83%88IVR%EF%BC%89%E3%81%AE%E4%B8%80%E6%AC%A1%E5%8F%97%E3%81%91\" title=\"\u97f3\u58f0AI\uff08\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\/IVR\uff09\u306e\u4e00\u6b21\u53d7\u3051\">\u97f3\u58f0AI\uff08\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\/IVR\uff09\u306e\u4e00\u6b21\u53d7\u3051<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" 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title=\"\u5c0e\u5165\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u30fb\u30ea\u30b9\u30af\u3068\u56de\u907f\u7b56\">\u5c0e\u5165\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u30fb\u30ea\u30b9\u30af\u3068\u56de\u907f\u7b56<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E8%AA%8D%E8%AD%98%E7%B2%BE%E5%BA%A6%E3%83%BB%E8%AA%A4%E5%BF%9C%E7%AD%94%E3%83%AA%E3%82%B9%E3%82%AF\" title=\"\u8a8d\u8b58\u7cbe\u5ea6\u30fb\u8aa4\u5fdc\u7b54\u30ea\u30b9\u30af\">\u8a8d\u8b58\u7cbe\u5ea6\u30fb\u8aa4\u5fdc\u7b54\u30ea\u30b9\u30af<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E9%A1%A7%E5%AE%A2%E4%BD%93%E9%A8%93%E3%81%AE%E6%82%AA%E5%8C%96%E3%82%92%E9%98%B2%E3%81%90%E8%A8%AD%E8%A8%88\" title=\"\u9867\u5ba2\u4f53\u9a13\u306e\u60aa\u5316\u3092\u9632\u3050\u8a2d\u8a08\">\u9867\u5ba2\u4f53\u9a13\u306e\u60aa\u5316\u3092\u9632\u3050\u8a2d\u8a08<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E7%8F%BE%E5%A0%B4%E3%81%AE%E5%8F%97%E5%AE%B9%E3%81%A8%E3%83%81%E3%82%A7%E3%83%B3%E3%82%B8%E3%83%9E%E3%83%8D%E3%82%B8%E3%83%A1%E3%83%B3%E3%83%88\" title=\"\u73fe\u5834\u306e\u53d7\u5bb9\u3068\u30c1\u30a7\u30f3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\">\u73fe\u5834\u306e\u53d7\u5bb9\u3068\u30c1\u30a7\u30f3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E3%82%B3%E3%82%B9%E3%83%88%E8%B6%85%E9%81%8E%E3%83%BB%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E3%83%AD%E3%83%83%E3%82%AF%E3%82%A4%E3%83%B3\" title=\"\u30b3\u30b9\u30c8\u8d85\u904e\u30fb\u30d9\u30f3\u30c0\u30fc\u30ed\u30c3\u30af\u30a4\u30f3\">\u30b3\u30b9\u30c8\u8d85\u904e\u30fb\u30d9\u30f3\u30c0\u30fc\u30ed\u30c3\u30af\u30a4\u30f3<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E4%BE%8B%E3%81%A7%E8%A6%8B%E3%82%8B%E9%81%8B%E7%94%A8%E5%8A%B9%E6%9E%9C\" title=\"\u4f8b\u3067\u898b\u308b\u904b\u7528\u52b9\u679c\">\u4f8b\u3067\u898b\u308b\u904b\u7528\u52b9\u679c<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E5%8A%B9%E6%9E%9C%EF%BC%886%E3%82%AB%E6%9C%88%EF%BC%89\" title=\"\u52b9\u679c\uff086\u30ab\u6708\uff09\">\u52b9\u679c\uff086\u30ab\u6708\uff09<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E7%8F%BE%E5%A0%B4%E3%81%AE%E5%A3%B0\" title=\"\u73fe\u5834\u306e\u58f0&nbsp;&nbsp;\">\u73fe\u5834\u306e\u58f0&nbsp;&nbsp;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E5%A4%B1%E6%95%97%E3%81%97%E3%81%AA%E3%81%84%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E9%81%B8%E5%AE%9A%E3%81%A8%E8%A6%8B%E7%A9%8D%E3%82%82%E3%82%8A%E3%81%AE%E8%80%83%E3%81%88%E6%96%B9\" title=\"\u5931\u6557\u3057\u306a\u3044\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u3068\u898b\u7a4d\u3082\u308a\u306e\u8003\u3048\u65b9\">\u5931\u6557\u3057\u306a\u3044\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u3068\u898b\u7a4d\u3082\u308a\u306e\u8003\u3048\u65b9<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E6%AF%94%E8%BC%83%E5%9F%BA%E6%BA%96\" title=\"\u6bd4\u8f03\u57fa\u6e96\">\u6bd4\u8f03\u57fa\u6e96<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E8%A6%8B%E7%A9%8D%E9%A0%85%E7%9B%AE%E3%81%AE%E5%86%85%E8%A8%B3\" title=\"\u898b\u7a4d\u9805\u76ee\u306e\u5185\u8a33\">\u898b\u7a4d\u9805\u76ee\u306e\u5185\u8a33<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#PoC%E3%81%A7%E7%A2%BA%E8%AA%8D%E3%81%99%E3%81%B9%E3%81%8D%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" title=\"PoC\u3067\u78ba\u8a8d\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\">PoC\u3067\u78ba\u8a8d\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E5%A5%91%E7%B4%84%E3%81%A8SLA\" title=\"\u5951\u7d04\u3068SLA\">\u5951\u7d04\u3068SLA<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/call-center-ai-automation\/#%E3%81%BE%E3%81%A8%E3%82%81\" title=\"\u307e\u3068\u3081\">\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E6%8E%A1%E7%94%A8%E9%9B%A3%EF%BD%9CAI%E3%81%AE%E7%8F%BE%E7%8A%B6%E3%81%A8%E8%83%8C%E6%99%AF\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u63a1\u7528\u96e3\uff5cAI\u306e\u73fe\u72b6\u3068\u80cc\u666f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"428\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/3-3\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u63a1\u7528\u96e3\uff5cAI\u306e\u73fe\u72b6\u3068\u80cc\u666f1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u63a1\u7528\u96e3\uff5cAI\u306e\u73fe\u72b6\u3068\u80cc\u666f\" class=\"wp-image-1624\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u63a1\u7528\u96e3\u306e\u6839\u3063\u3053\u306f\u3001<strong>\u52b4\u50cd\u5e02\u5834\u306e\u5909\u5316\u3068\u696d\u52d9\u306e\u8907\u96d1\u5316<\/strong>\u306b\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u3092\u62bc\u3055\u3048\u308b\u3068\u3001\u3069\u3053\u304b\u3089AI\u3092\u5165\u308c\u308b\u3079\u304d\u304b\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%8A%B4%E5%83%8D%E5%B8%82%E5%A0%B4%E3%81%AE%E5%A4%89%E5%8C%96\"><\/span>\u52b4\u50cd\u5e02\u5834\u306e\u5909\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5c11\u5b50\u9ad8\u9f62\u5316\u3067\u4eba\u6750\u306e\u6bcd\u6570\u304c\u6e1b\u308b\u4e00\u65b9\u3001\u30b5\u30fc\u30d3\u30b9\u9700\u8981\u306f\u4f38\u3073\u3066\u3044\u307e\u3059\u3002\u30ea\u30e2\u30fc\u30c8\u8077\u306e\u9078\u629e\u80a2\u3082\u5897\u3048\u3001\u82e5\u3044\u5c64\u306f\u53cd\u5fa9\u4f5c\u696d\u3092\u907f\u3051\u304c\u3061\u3002\u901a\u52e4\u30fb\u30b7\u30d5\u30c8\u5236\u306e\u5236\u7d04\u304c\u3042\u308b<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u656c\u9060\u3055\u308c\u3084\u3059\u304f\u3001\u63a1\u7528\u7af6\u4e89\u3067\u4e0d\u5229\u306b\u306a\u308a\u3084\u3059\u3044\u72b6\u6cc1<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%A5%AD%E5%8B%99%E3%81%AE%E8%A4%87%E9%9B%91%E5%8C%96%E3%81%A8%E9%9B%A2%E8%81%B7%E8%A6%81%E5%9B%A0\"><\/span>\u696d\u52d9\u306e\u8907\u96d1\u5316\u3068\u96e2\u8077\u8981\u56e0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5546\u54c1\u3084\u6599\u91d1\u306e\u6539\u5b9a\u304c\u5897\u3048\u3001<strong>\u4e00\u6b21\u56de\u7b54\u3060\u3051\u3067\u306f\u6e08\u307e\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u304c\u5897\u52a0\u3002\u5fc3\u7406\u7684\u8ca0\u8377\u304c\u9ad8\u304f\u3001\u96e2\u8077\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/strong>\u65b0\u4eba\u306f\u7acb\u3061\u4e0a\u304c\u308a\u306e\u8ca0\u62c5\u304c\u91cd\u304f\u3001\u6559\u3048\u308b\u5074\u306b\u3082\u4f59\u88d5\u304c\u306a\u3044\u3002\u63a1\u7528\u96e3\u3068\u6559\u80b2\u96e3\u304c\u540c\u6642\u306b\u9032\u307f\u3001\u5e2d\u304c\u3042\u3063\u3066\u3082\u7a3c\u50cd\u3067\u304d\u306a\u3044\u3053\u3068\u304c\u8d77\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%8E%A1%E7%94%A8%E3%82%B3%E3%82%B9%E3%83%88%E3%81%A8%E6%95%99%E8%82%B2%E8%B2%A0%E8%8D%B7%E3%81%AE%E5%A2%97%E5%A4%A7\"><\/span>\u63a1\u7528\u30b3\u30b9\u30c8\u3068\u6559\u80b2\u8ca0\u8377\u306e\u5897\u5927<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u6c42\u4eba\u8cbb\u3084\u7d39\u4ecb\u6599\u3001\u7814\u4fee\u6642\u9593\u3001\u96e2\u8077\u5f8c\u306e\u518d\u6559\u80b2\u307e\u3067\u542b\u3081\u308b\u3068\u30011\u4eba\u3042\u305f\u308a\u306e\u7dcf\u30b3\u30b9\u30c8\u306f\u5e74\u3005\u4e0a\u304c\u3063\u3066\u3044\u307e\u3059\u3002<strong>\u77ed\u671f\u96e2\u8077\u304c\u7d9a\u304f\u3068\u3001\u5b9f\u8cea\u306e\u63a1\u7528\u5358\u4fa1\u306f\u8df3\u306d\u4e0a\u304c\u308a\u307e\u3059\u3002<\/strong>AI\u3067\u4e00\u6b21\u5fdc\u5bfe\u3084\u30ca\u30ec\u30c3\u30b8\u63d0\u793a\u3092\u81ea\u52d5\u5316\u3067\u304d\u308c\u3070\u3001\u63a1\u7528\u6570\u3092\u6e1b\u3089\u3057\u3064\u3064\u6559\u80b2\u306e\u5c71\u3082\u306a\u3089\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%AA%E3%81%9C%E4%BB%8AAI%E3%81%8B\"><\/span>\u306a\u305c\u4ecaAI\u304b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u97f3\u58f0\u8a8d\u8b58\u3084\u81ea\u7136\u8a00\u8a9e\u306e\u7cbe\u5ea6\u304c\u4e0a\u304c\u308a\u3001<\/strong>\u30af\u30e9\u30a6\u30c9IVR\u3084\u751f\u6210AI\u306e\u666e\u53ca\u3067\u3001\u77ed\u671f\u5c0e\u5165\u3068\u6bb5\u968e\u62e1\u5f35\u304c\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u6295\u8cc7\u5bfe\u52b9\u679c\u306f\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u77ed\u7e2e\u3001\u653e\u68c4\u547c\u306e\u524a\u6e1b\u3001\u6559\u80b2\u6642\u9593\u306e\u5727\u7e2e\u304c\u91cd\u306a\u3063\u3066\u52b9\u3044\u3066\u304d\u307e\u3059\u3002&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"902\" height=\"810\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-2.png\" alt=\"\" class=\"wp-image-1732\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-2.png 902w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-2-300x269.png 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-2-768x690.png 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-2.png 856w\" sizes=\"auto, (max-width: 902px) 100vw, 902px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E6%8E%A1%E7%94%A8%E9%9B%A3%E3%82%92AI%E3%81%A7%E8%A7%A3%E6%B1%BA%E3%81%A7%E3%81%8D%E3%82%8B%E9%A0%98%E5%9F%9F\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u63a1\u7528\u96e3\u3092AI\u3067\u89e3\u6c7a\u3067\u304d\u308b\u9818\u57df<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"marker\"><strong>\u300cAI\u306b\u4efb\u305b\u308b\u7bc4\u56f2\u300d\u3068\u300c\u4eba\u304c\u62c5\u3046\u7bc4\u56f2\u300d\u3092\u6700\u521d\u306b\u6c7a\u3081\u308b\u3053\u3068\u304c\u3001\u6210\u5426\u3092\u5927\u304d\u304f\u5de6\u53f3\u3057\u307e\u3059\u3002<\/strong><\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E3%83%9C%E3%83%83%E3%83%88%E3%81%A7%E8%87%AA%E5%B7%B1%E8%A7%A3%E6%B1%BA%E7%8E%87%E3%82%92%E9%AB%98%E3%82%81%E3%82%8B\"><\/span>AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u9ad8\u3081\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>24\u6642\u9593\u306e\u4e00\u6b21\u53d7\u3051\u3067\u3001\u55b6\u696d\u6642\u9593\u5916\u306e\u53d6\u308a\u3053\u307c\u3057\u3068\u653e\u68c4\u547c\u3092\u6291\u3048\u308b<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u3088\u304f\u3042\u308b\u8cea\u554f\uff08\u4f4f\u6240\u5909\u66f4\u3001\u652f\u6255\u3044\u3001\u89e3\u7d04\u624b\u9806\u306a\u3069\uff09\u3092\u5bfe\u8a71\u3067\u30ac\u30a4\u30c9<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Web\u30d5\u30a9\u30fc\u30e0\u3084\u30de\u30a4\u30da\u30fc\u30b8\u3068\u3064\u306a\u304e\u3001\u305d\u306e\u5834\u3067\u624b\u7d9a\u304d\u3092\u5b8c\u7d50<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b66\u7fd2\u30ed\u30b0\u3067FAQ\u306e\u629c\u3051\u3092\u898b\u3064\u3051\u3001\u7d99\u7d9a\u6539\u5584<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u4eba\u306f\u4f8b\u5916\u5bfe\u5fdc\u3084\u9ad8\u4ed8\u52a0\u4fa1\u5024\u306e\u5fdc\u5bfe\u306b\u5c02\u5ff5\u3067\u304d\u3001\u63a1\u7528\u96e3\u306e\u5f71\u97ff\u3092\u53d7\u3051\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"428\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/3-3\u203b\u3053\u3053\u306b\u56f3\u89e3\u3092\u633f\u5165\uff08\u30b9\u30c6\u30c3\u30d7\u306e\u6d41\u308c\uff09\uff1a\u30e6\u30fc\u30b6\u30fc\u8cea\u554f\u2192\u610f\u56f3\u5224\u5b9a\u2192FAQ_\u696d\u52d9API\u2192\u5fdc\u7b54\u2192\u672a\u89e3\u6c7a\u6642\u306e\u6709\u4eba\u8ee2\u90011.png\" alt=\"\u56f3\u89e3\uff08\u30b9\u30c6\u30c3\u30d7\u306e\u6d41\u308c\uff09\uff1a\u30e6\u30fc\u30b6\u30fc\u8cea\u554f\u2192\u610f\u56f3\u5224\u5b9a\u2192FAQ_\u696d\u52d9API\u2192\u5fdc\u7b54\u2192\u672a\u89e3\u6c7a\u6642\u306e\u6709\u4eba\u8ee2\u9001\" class=\"wp-image-1616\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%9F%B3%E5%A3%B0AI%EF%BC%88%E3%83%9C%E3%82%A4%E3%82%B9%E3%83%9C%E3%83%83%E3%83%88IVR%EF%BC%89%E3%81%AE%E4%B8%80%E6%AC%A1%E5%8F%97%E3%81%91\"><\/span>\u97f3\u58f0AI\uff08\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\/IVR\uff09\u306e\u4e00\u6b21\u53d7\u3051<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u81ea\u52d5\u97f3\u58f0\u3067\u300c\u8981\u4ef6\u4ed5\u5206\u3051\u300d\u300c\u672c\u4eba\u78ba\u8a8d\u300d\u300c\u4e88\u7d04\u30fb\u518d\u914d\u9054\u53d7\u4ed8\u300d\u306a\u3069\u3092\u5b8c\u4e86<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u97f3\u58f0\u8a8d\u8b58\uff0b\u81ea\u7136\u8a00\u8a9e\u3067\u30d5\u30ea\u30fc\u30ef\u30fc\u30c9\u306b\u3082\u5bfe\u5fdc<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6df7\u96d1\u6642\u306f\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u53d7\u4ed8\u3067\u30d4\u30fc\u30af\u3092\u5e73\u6e96\u5316<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u96fb\u8a71\u4e2d\u5fc3\u306e\u696d\u614b\u3067\u3082\u3001\u52b9\u679c\u3092\u5b9f\u611f\u3057\u3084\u3059\u3044\u5165\u308a\u53e3\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AA%E3%83%9A%E3%83%AC%E3%83%BC%E3%82%BF%E3%83%BC%E6%94%AF%E6%8F%B4AI%EF%BC%88%E3%83%AA%E3%82%A2%E3%83%AB%E3%82%BF%E3%82%A4%E3%83%A0%E6%94%AF%E6%8F%B4%EF%BC%89\"><\/span>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4AI\uff08\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u652f\u63f4\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u901a\u8a71\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u89e3\u6790\u3057\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u5019\u88dc\u3084\u6b21\u306b\u805e\u304f\u3079\u304d\u8cea\u554f\u3001\u6ce8\u610f\u70b9\u3092\u63d0\u793a\u3002<\/strong>\u5c65\u6b74\u8981\u7d04\u3092\u81ea\u52d5\u4f5c\u6210\u3057\u3001CRM\u306b\u767b\u9332\u3057\u307e\u3059\u3002\u65b0\u4eba\u306e\u7acb\u3061\u4e0a\u304c\u308a\u304c\u65e9\u307e\u308a\u3001\u30d9\u30c6\u30e9\u30f3\u3068\u306e\u5dee\u304c\u7e2e\u307e\u308a\u307e\u3059\u3002\u5c5e\u4eba\u5316\u304c\u8584\u307e\u308b\u3053\u3068\u3067\u3001\u63a1\u7528\u96e3\u306e\u5f71\u97ff\u3082\u548c\u3089\u304e\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%90%E3%83%83%E3%82%AF%E3%82%AA%E3%83%95%E3%82%A3%E3%82%B9%E8%87%AA%E5%8B%95%E5%8C%96%EF%BC%88RPA%E9%80%A3%E6%90%BA%EF%BC%89\"><\/span>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u81ea\u52d5\u5316\uff08RPA\u9023\u643a\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u5fdc\u5bfe\u5f8c\u306e\u767b\u9332\u30fb\u7167\u4f1a\u30fb\u30e1\u30fc\u30eb\u9001\u4ed8\u30fb\u7a1f\u8b70\u8d77\u7968\u306a\u3069\u3092RPA\u3067\u81ea\u52d5\u5316\u3002<\/strong>\u97f3\u58f0AI\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7d50\u679c\u3092RPA\u3078\u6e21\u3057\u3001\u4eba\u306e\u624b\u623b\u308a\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002AHT\u304c\u7e2e\u3080\u3068\u3001\u5e2d\u3042\u305f\u308a\u306e\u51e6\u7406\u4ef6\u6570\u304c\u5897\u3048\u3001\u5fc5\u8981\u306a\u63a1\u7528\u6570\u3092\u6291\u3048\u3089\u308c\u307e\u3059\u3002&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"654\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-1.png\" alt=\"\uff08\u6bd4\u8f03\u30fb\u5206\u985e\uff09\uff1a\u30c1\u30e3\u30cd\u30eb\u5225\u306bAI\u306e\u5f79\u5272\u3092\u30de\u30c8\u30ea\u30af\u30b9\u5316\uff08\u30c1\u30e3\u30c3\u30c8\/\u97f3\u58f0\u00d7\u4e00\u6b21\u5bfe\u5fdc\/\u652f\u63f4\/\u4e8b\u5f8c\u51e6\u7406\" class=\"wp-image-1730\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%B0%8E%E5%85%A5%E3%82%B9%E3%83%86%E3%83%83%E3%83%97%E3%81%A8%E9%81%8B%E7%94%A8%E8%A8%AD%E8%A8%88%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\"><\/span>\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3068\u904b\u7528\u8a2d\u8a08\u306b\u3064\u3044\u3066<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u601d\u3044\u3064\u304d\u306e\u5168\u81ea\u52d5\u5316\u306f\u5931\u6557\u306e\u3082\u3068\u3002<\/strong>\u76ee\u7684\u306f\u300c\u7701\u4eba\u5316\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u4e21\u7acb\u300d\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306e\u578b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%AF%BE%E8%B1%A1%E6%A5%AD%E5%8B%99%E3%81%AE%E9%81%B8%E5%AE%9A%E3%81%A8%E5%84%AA%E5%85%88%E5%BA%A6%E4%BB%98%E3%81%91\"><\/span>\u5bfe\u8c61\u696d\u52d9\u306e\u9078\u5b9a\u3068\u512a\u5148\u5ea6\u4ed8\u3051<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4ef6\u6570\u304c\u591a\u304f\u3001\u5224\u5b9a\u304c\u660e\u78ba\u3067\u3001\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u3067\u5b8c\u7d50\u3067\u304d\u308b\u696d\u52d9\u304b\u3089\u59cb\u3081\u307e\u3059\u3002\u4ef6\u6570\u00d7AHT\u00d7\u81ea\u52d5\u5316\u7387\u3067\u52b9\u679c\u3092\u6982\u7b97\u3057\u3001\u96e3\u6613\u5ea6\u3068\u30ea\u30b9\u30af\u3067\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3002\u307e\u305a\u306f\u77ed\u671f\u3067\u52dd\u3061\u7b4b\u3092\u4f5c\u308a\u3001\u6bb5\u968e\u7684\u306b\u5e83\u3052\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%87%E3%83%BC%E3%82%BF%E6%95%B4%E5%82%99%E3%81%A8FAQ%E8%A8%AD%E8%A8%88\"><\/span>\u30c7\u30fc\u30bf\u6574\u5099\u3068FAQ\u8a2d\u8a08<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>FAQ\u306f\u300c\u304a\u5ba2\u3055\u307e\u306e\u610f\u56f3\u300d\u306b\u5408\u308f\u305b\u3066\u7d44\u307f\u76f4\u3057\u307e\u3059\u3002<\/strong>\u5b9f\u30b3\u30fc\u30eb\u3092\u6587\u5b57\u8d77\u3053\u3057\u3057\u3066\u30bf\u30b0\u4ed8\u3051\u3057\u3001\u4e0a\u4f4d\u610f\u56f3\u30fb\u6d3e\u751f\u610f\u56f3\u30fb\u5426\u5b9a\u610f\u56f3\u3092\u62bd\u51fa\u3002\u30ca\u30ec\u30c3\u30b8\u306f1\u56de\u7b541\u76ee\u7684\u3067\u7c21\u6f54\u306b\u3002\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u304c\u5fc5\u8981\u306a\u8a2d\u554f\u306fAPI\u8a2d\u8a08\u3092\u5148\u306b\u9032\u3081\u3001\u9014\u4e2d\u96e2\u8131\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-jin-gb-block-icon-box jin-icon-unlike jin-iconbox\"><div class=\"jin-iconbox-icons\"><i class=\"jic jin-ifont-unlike jin-icons\"><\/i><\/div><div class=\"jin-iconbox-main\">\n<p class=\"wp-block-paragraph\"><strong>NG<\/strong> \u793e\u5185\u7528\u8a9e\u30d9\u30fc\u30b9\u3001\u9577\u6587\u7f85\u5217\u3001\u4f8b\u5916\u512a\u5148\u306e\u8a2d\u8a08<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-jin-gb-block-icon-box jin-icon-like jin-iconbox\"><div class=\"jin-iconbox-icons\"><i class=\"jic jin-ifont-like jin-icons\"><\/i><\/div><div class=\"jin-iconbox-main\">\n<p class=\"wp-block-paragraph\"><strong>OK<\/strong> \u9867\u5ba2\u8a9e\u5f59\u30d9\u30fc\u30b9\u3001\u77ed\u6587\u5316\u3001\u624b\u7d9a\u304d\u512a\u5148\u8a2d\u8a08<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI%E8%A8%AD%E8%A8%88%E3%81%A8%E5%8A%B9%E6%9E%9C%E6%B8%AC%E5%AE%9A\"><\/span>KPI\u8a2d\u8a08\u3068\u52b9\u679c\u6e2c\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e00\u6b21\u89e3\u6c7a\u7387\u3001FCR\u3001AHT\u3001CSAT\/DSAT\u3001\u653e\u68c4\u547c\u7387\u3001\u30b3\u30fc\u30eb\u30c7\u30a3\u30d5\u30ec\u30af\u30b7\u30e7\u30f3\u7387\u3001\u6559\u80b2\u6642\u9593\u3092\u4e3b\u8981KPI\u306b\u3002\u5c0e\u5165\u524d\u5f8c\u3067\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u53d6\u308a\u3001\u9031\u6b21\u3067\u6539\u5584\u3092\u56de\u3057\u307e\u3059\u3002\u904e\u5ea6\u306a\u81ea\u52d5\u5316\u3067CSAT\u304c\u4e0b\u304c\u308c\u3070\u672c\u672b\u8ee2\u5012\u3002\u30c8\u30ec\u30fc\u30c9\u30aa\u30d5\u3092\u898b\u306a\u304c\u3089\u8abf\u6574\u3057\u307e\u3059\u3002&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"626\" height=\"721\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-3-1.png\" alt=\"\uff08\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\uff09\uff1a\u5c0e\u5165\u524d\u306e\u8a08\u6e2c\u5fc5\u9808KPI\u3068\u6700\u4f4e3\u30ab\u6708\u306e\u8ffd\u8de1\u9805\u76ee\u4e00\u89a7\" class=\"wp-image-1735\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%BB%E3%82%AD%E3%83%A5%E3%83%AA%E3%83%86%E3%82%A3%E3%81%A8%E3%82%AC%E3%83%90%E3%83%8A%E3%83%B3%E3%82%B9\"><\/span>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30ac\u30d0\u30ca\u30f3\u30b9<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"marker\"><strong>\u500b\u4eba\u60c5\u5831\u3084\u901a\u8a71\u9332\u97f3\u306e\u53d6\u308a\u6271\u3044\u306f\u3001\u6697\u53f7\u5316\u30fb\u6a29\u9650\u7ba1\u7406\u30fb\u4fdd\u5b58\u671f\u9593\u30fb\u524a\u9664\u30dd\u30ea\u30b7\u30fc\u3092\u660e\u78ba\u306b\u3002<\/strong><\/span>\u751f\u6210AI\u3092\u4f7f\u3046\u5834\u5408\u306f\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u5185\u306ePII\u30de\u30b9\u30ad\u30f3\u30b0\u3001\u8aa4\u5fdc\u7b54\u306e\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3001\u76e3\u67fb\u30ed\u30b0\u306e\u4fdd\u5168\u3092\u7528\u610f\u3057\u307e\u3059\u3002\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u90e8\u9580\u3068\u4e8b\u524d\u306b\u5408\u610f\u3057\u3001PoC\u6bb5\u968e\u304b\u3089\u76e3\u67fb\u53ef\u80fd\u306a\u904b\u7528\u306b\u3057\u3066\u304a\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%B0%8E%E5%85%A5%E3%81%AE%E3%83%87%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%83%BB%E3%83%AA%E3%82%B9%E3%82%AF%E3%81%A8%E5%9B%9E%E9%81%BF%E7%AD%96\"><\/span>\u5c0e\u5165\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u30fb\u30ea\u30b9\u30af\u3068\u56de\u907f\u7b56<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI\u306f\u4e07\u80fd\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u601d\u308f\u306c\u30b3\u30b9\u30c8\u3084\u9867\u5ba2\u4f53\u9a13\u306e\u60aa\u5316\u3092\u907f\u3051\u308b\u305f\u3081\u306e\u6253\u3061\u624b\u3092\u307e\u3068\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%AA%8D%E8%AD%98%E7%B2%BE%E5%BA%A6%E3%83%BB%E8%AA%A4%E5%BF%9C%E7%AD%94%E3%83%AA%E3%82%B9%E3%82%AF\"><\/span>\u8a8d\u8b58\u7cbe\u5ea6\u30fb\u8aa4\u5fdc\u7b54\u30ea\u30b9\u30af<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u74b0\u5883\u30ce\u30a4\u30ba\u3084\u65b9\u8a00\u3001\u5c02\u9580\u7528\u8a9e\u3067\u7cbe\u5ea6\u304c\u843d\u3061\u307e\u3059\u3002<\/strong>\u8f9e\u66f8\u767b\u9332\u3001\u30ce\u30a4\u30ba\u5bfe\u7b56\u3001\u5426\u5b9a\u610f\u56f3\u306e\u660e\u793a\u3001\u6709\u4eba\u8ee2\u9001\u306e\u9003\u3052\u9053\u3092\u8a2d\u8a08\u3057\u307e\u3057\u3087\u3046\u3002\u751f\u6210AI\u306f\u6700\u65b0\u60c5\u5831\u304c\u5f31\u3044\u5834\u5408\u304c\u3042\u308b\u305f\u3081\u3001\u5546\u54c1\u30fb\u6599\u91d1\u306f\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u3067\u4e0e\u3048\u3001\u56de\u7b54\u306e\u6839\u62e0\u63d0\u793a\u3092\u5fc5\u9808\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E4%BD%93%E9%A8%93%E3%81%AE%E6%82%AA%E5%8C%96%E3%82%92%E9%98%B2%E3%81%90%E8%A8%AD%E8%A8%88\"><\/span>\u9867\u5ba2\u4f53\u9a13\u306e\u60aa\u5316\u3092\u9632\u3050\u8a2d\u8a08<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u672c\u4eba\u78ba\u8a8d\u3084\u9577\u3044\u9078\u629e\u80a2\u306e\u8aad\u307f\u4e0a\u3052\u306f\u30b9\u30c8\u30ec\u30b9\u306b\u306a\u308a\u307e\u3059\u3002<\/strong>\u5206\u5c90\u306f\u6d45\u304f\u3001\u8981\u4ef6\u306e\u8981\u7d04\u78ba\u8a8d\u3092\u631f\u307f\u307e\u3059\u30023\u30bf\u30fc\u30f3\u3067\u89e3\u6c7a\u3067\u304d\u306a\u3051\u308c\u3070\u5373\u6709\u4eba\u306e\u30eb\u30fc\u30eb\u3092\u5fb9\u5e95\u3002\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u4e88\u7d04\u3084\u6df7\u96d1\u72b6\u6cc1\u306e\u63d0\u793a\u3067\u4e0d\u6e80\u3092\u548c\u3089\u3052\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%8F%BE%E5%A0%B4%E3%81%AE%E5%8F%97%E5%AE%B9%E3%81%A8%E3%83%81%E3%82%A7%E3%83%B3%E3%82%B8%E3%83%9E%E3%83%8D%E3%82%B8%E3%83%A1%E3%83%B3%E3%83%88\"><\/span>\u73fe\u5834\u306e\u53d7\u5bb9\u3068\u30c1\u30a7\u30f3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AI\u306f\u4ed5\u4e8b\u3092\u596a\u3046\u5b58\u5728\u3067\u306f\u306a\u304f\u3001\u8ca0\u8377\u3092\u4e0b\u3052\u308b\u76f8\u68d2\u3060\u3068\u4f1d\u3048\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/strong>\u6210\u529f\u4e8b\u4f8b\u306e\u5171\u6709\u3001\u8a55\u4fa1\u5236\u5ea6\u3078\u306e\u53cd\u6620\u3001\u30c8\u30ec\u30fc\u30ca\u30fc\u306e\u5f79\u5272\u518d\u5b9a\u7fa9\u3067\u4e0d\u5b89\u3092\u89e3\u6d88\u3002\u73fe\u5834\u306e\u58f0\u3092\u9031\u6b21\u3067\u5438\u3044\u4e0a\u3052\u3001\u5b66\u7fd2\u30c7\u30fc\u30bf\u3078\u53cd\u6620\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%82%B9%E3%83%88%E8%B6%85%E9%81%8E%E3%83%BB%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E3%83%AD%E3%83%83%E3%82%AF%E3%82%A4%E3%83%B3\"><\/span>\u30b3\u30b9\u30c8\u8d85\u904e\u30fb\u30d9\u30f3\u30c0\u30fc\u30ed\u30c3\u30af\u30a4\u30f3<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u5f93\u91cf\u8ab2\u91d1\u306e\u4e0a\u632f\u308c\u3001\u8ffd\u52a0\u958b\u767a\u306e\u7a4d\u307f\u4e0a\u304c\u308a\u3001\u5951\u7d04\u7e1b\u308a\u306f\u30ea\u30b9\u30af\u3067\u3059\u3002<\/strong>SLA\u3067\u5fdc\u7b54\u7387\u3084\u7a3c\u50cd\u7387\u3001\u969c\u5bb3\u6642\u306e\u4ee3\u66ff\u624b\u6bb5\u3001\u30c7\u30fc\u30bf\u53ef\u642c\u6027\u3092\u5b9a\u7fa9\u3002\u51fa\u53e3\uff08\u89e3\u7d04\u30fb\u4e57\u308a\u63db\u3048\uff09\u8a2d\u8a08\u3092\u5148\u306b\u6c7a\u3081\u308b\u306e\u304c\u5b89\u5168\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.crtm.co.jp\/contact\/\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"347\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2025\/04\/CRTM\u30b3\u30f3\u30bf\u30af\u30c8\u30d0\u30ca\u30fc.png\" alt=\"\" class=\"wp-image-861\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BE%8B%E3%81%A7%E8%A6%8B%E3%82%8B%E9%81%8B%E7%94%A8%E5%8A%B9%E6%9E%9C\"><\/span>\u4f8b\u3067\u898b\u308b\u904b\u7528\u52b9\u679c<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u4ee5\u4e0b\u306f\u30a4\u30e1\u30fc\u30b8\u3057\u3066\u3044\u305f\u3060\u304d\u3084\u3059\u304f\u4f5c\u6210\u3057\u305f\u4f8b\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u901a\u4fe1\u30b5\u30fc\u30d3\u30b9\uff08200\u5e2d\uff09\u3002\u7e41\u5fd9\u671f\u306e\u696d\u52d9\u91cf\u3068\u65b0\u4eba\u96e2\u8077\u304c\u8ab2\u984c\u3002AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff0b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff0b\u652f\u63f4AI\u3092\u6bb5\u968e\u5c0e\u5165\u3002<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30d5\u30a7\u30fc\u30ba1<\/strong>\uff1aWeb\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u4f4f\u6240\u5909\u66f4\u30fb\u8acb\u6c42\u95a2\u9023\u3092\u81ea\u52d5\u5316\uff08FAQ\u518d\u8a2d\u8a08\uff0bAPI\u9023\u643a\uff09&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>\u30d5\u30a7\u30fc\u30ba2<\/strong>\uff1a\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u518d\u914d\u9054\u30fb\u56de\u7dda\u969c\u5bb3\u6848\u5185\u30fb\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u53d7\u4ed8\u3092\u81ea\u52d5\u5316&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>\u30d5\u30a7\u30fc\u30ba3<\/strong>\uff1a\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u652f\u63f4AI\u3067\u30b9\u30af\u30ea\u30d7\u30c8\u63d0\u793a\u3068\u8981\u7d04\u81ea\u52d5\u5316\u3001RPA\u3067\u4e8b\u5f8c\u51e6\u7406<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%8A%B9%E6%9E%9C%EF%BC%886%E3%82%AB%E6%9C%88%EF%BC%89\"><\/span>\u52b9\u679c\uff086\u30ab\u6708\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\u6307\u6a19<\/strong><\/td><td><strong>\u5c0e\u5165\u524d<\/strong><\/td><td><strong>\u5c0e\u5165\u5f8c<\/strong><\/td><td><strong>\u5909\u5316<\/strong><\/td><\/tr><tr><td>\u4e00\u6b21\u89e3\u6c7a\u7387\uff08\u7dcf\u5408\uff09<\/td><td>62%<\/td><td>78%<\/td><td>+16pt<\/td><\/tr><tr><td>\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09<\/td><td>540\u79d2<\/td><td>430\u79d2<\/td><td>-110\u79d2<\/td><\/tr><tr><td>\u653e\u68c4\u547c\u7387<\/td><td>9.5%<\/td><td>3.2%<\/td><td>-6.3pt<\/td><\/tr><tr><td>\u30c7\u30b8\u30bf\u30eb\u81ea\u5df1\u89e3\u6c7a\u7387<\/td><td>18%<\/td><td>41%<\/td><td>+23pt<\/td><\/tr><tr><td>\u65b0\u4eba\u72ec\u308a\u7acb\u3061\u307e\u3067<\/td><td>12\u9031<\/td><td>7\u9031<\/td><td>-5\u9031<\/td><\/tr><tr><td>\u63a1\u7528\u8a08\u753b\u5fc5\u8981\u4eba\u6570<\/td><td>120\u4eba\/\u5e74<\/td><td>82\u4eba\/\u5e74<\/td><td>-38\u4eba<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%8F%BE%E5%A0%B4%E3%81%AE%E5%A3%B0\"><\/span>\u73fe\u5834\u306e\u58f0&nbsp;&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>OJT\u300c\u652f\u63f4AI\u306e\u63d0\u793a\u3067\u3001\u6559\u3048\u308b\u8ca0\u62c5\u304c\u534a\u5206\u306b\u306a\u3063\u305f\u300d<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SV\u300c\u30d4\u30fc\u30af\u306f\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u306b\u9003\u304c\u305b\u308b\u306e\u3067\u3001\u914d\u7f6e\u304c\u697d\u306b\u306a\u3063\u305f\u300d<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u4f01\u753b\u300cFAQ\u306e\u7a74\u304c\u30ed\u30b0\u3067\u53ef\u8996\u5316\u3002\u6539\u5584\u306e\u6253\u3061\u624b\u304c\u660e\u78ba\u306b\u306a\u3063\u305f\u300d<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u3088\u3046\u306b\u3001\u8907\u6570\u306eKPI\u304c\u540c\u6642\u306b\u6539\u5584\u3057\u3001\u63a1\u7528\u6570\u306e\u5727\u7e2e\u3060\u3051\u3067\u306a\u304f\u5b9a\u7740\u7387\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"916\" height=\"736\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-4.png\" alt=\"\uff08\u56e0\u679c\u95a2\u4fc2\uff09\uff1aAI\u5c0e\u5165\u2192\u81ea\u5df1\u89e3\u6c7a\u7387\u2191\u2192\u653e\u68c4\u547c\u2193\u2192\u5fdc\u5bfe\u8ca0\u8377\u2193\u2192\u96e2\u8077\u2193\u2192\u63a1\u7528\u5fc5\u8981\u6570\" class=\"wp-image-1736\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-4.png 916w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-4-300x241.png 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-4-768x617.png 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-4.png 856w\" sizes=\"auto, (max-width: 916px) 100vw, 916px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%A4%B1%E6%95%97%E3%81%97%E3%81%AA%E3%81%84%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E9%81%B8%E5%AE%9A%E3%81%A8%E8%A6%8B%E7%A9%8D%E3%82%82%E3%82%8A%E3%81%AE%E8%80%83%E3%81%88%E6%96%B9\"><\/span>\u5931\u6557\u3057\u306a\u3044\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u3068\u898b\u7a4d\u3082\u308a\u306e\u8003\u3048\u65b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"428\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/3-3\u5931\u6557\u3057\u306a\u3044\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u3068\u898b\u7a4d\u3082\u308a\u306e\u8003\u3048\u65b91.png\" alt=\"\u5931\u6557\u3057\u306a\u3044\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u3068\u898b\u7a4d\u3082\u308a\u306e\u8003\u3048\u65b9\" class=\"wp-image-1626\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u8ab0\u306b\u983c\u3080\u304b\u300d\u3067\u6210\u679c\u3082\u7dcf\u30b3\u30b9\u30c8\u3082\u5909\u308f\u308a\u307e\u3059\u3002\u6295\u8cc7\u56de\u53ce\u3092\u78ba\u5b9f\u306b\u3059\u308b\u898b\u6975\u3081\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%AF%94%E8%BC%83%E5%9F%BA%E6%BA%96\"><\/span>\u6bd4\u8f03\u57fa\u6e96<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul 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alt=\"\uff08\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\uff09\uff1aPoC\u306e\u5408\u5426\u57fa\u6e96\u3001\u5fc5\u9808\u30ed\u30b0\u3001\u505c\u6b62\u6761\u4ef6\" class=\"wp-image-1738\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-5.png 914w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-5-300x190.png 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-5-768x487.png 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/visual-selection-5.png 856w\" sizes=\"auto, (max-width: 914px) 100vw, 914px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%A5%91%E7%B4%84%E3%81%A8SLA\"><\/span>\u5951\u7d04\u3068SLA<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p 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