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href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E5%AF%BE%E5%BF%9C%E3%82%92%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%99%E3%82%8B%E9%9F%B3%E5%A3%B0AI%E3%81%AE%E6%B4%BB%E7%94%A8\" title=\"\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u97f3\u58f0AI\u306e\u6d3b\u7528\">\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u97f3\u58f0AI\u306e\u6d3b\u7528<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E9%9F%B3%E5%A3%B0AI%E3%81%A7%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%A7%E3%81%8D%E3%82%8B%E9%9B%BB%E8%A9%B1%E6%A5%AD%E5%8B%99\" title=\"\u97f3\u58f0AI\u3067\u81ea\u52d5\u5316\u3067\u304d\u308b\u96fb\u8a71\u696d\u52d9\">\u97f3\u58f0AI\u3067\u81ea\u52d5\u5316\u3067\u304d\u308b\u96fb\u8a71\u696d\u52d9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E9%9F%B3%E5%A3%B0AI%E3%81%A8%E3%82%AA%E3%83%9A%E3%83%AC%E3%83%BC%E3%82%BF%E3%83%BC%E3%81%AE%E5%BD%B9%E5%89%B2%E5%88%86%E6%8B%85\" title=\"\u97f3\u58f0AI\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5f79\u5272\u5206\u62c5\">\u97f3\u58f0AI\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5f79\u5272\u5206\u62c5<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%83%95%E3%83%AD%E3%83%BC%E3%81%AE%E8%A8%AD%E8%A8%88%E3%83%BB%E6%A7%8B%E7%AF%89%E6%89%8B%E9%A0%86\" title=\"\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u8a2d\u8a08\u30fb\u69cb\u7bc9\u624b\u9806\">\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u8a2d\u8a08\u30fb\u69cb\u7bc9\u624b\u9806<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E7%8F%BE%E7%8A%B6%E3%81%AE%E5%85%A5%E9%9B%BB%E5%88%86%E6%9E%90%E3%81%A8%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E5%86%85%E5%AE%B9%E3%81%AE%E5%88%86%E9%A1%9E\" title=\"\u73fe\u72b6\u306e\u5165\u96fb\u5206\u6790\u3068\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u5206\u985e\">\u73fe\u72b6\u306e\u5165\u96fb\u5206\u6790\u3068\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u5206\u985e<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E3%83%95%E3%83%AD%E3%83%BC%E3%83%81%E3%83%A3%E3%83%BC%E3%83%88%E3%81%AE%E4%BD%9C%E6%88%90%E6%96%B9%E6%B3%95\" title=\"\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u6210\u65b9\u6cd5\">\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u6210\u65b9\u6cd5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E3%83%90%E3%83%83%E3%82%AF%E3%82%AA%E3%83%95%E3%82%A3%E3%82%B9%E9%80%A3%E6%90%BA%E3%81%A8%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E7%B5%B1%E5%90%88\" title=\"\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u9023\u643a\u3068\u30b7\u30b9\u30c6\u30e0\u7d71\u5408\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u9023\u643a\u3068\u30b7\u30b9\u30c6\u30e0\u7d71\u5408<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#PBX%E3%82%84IVR%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E8%A8%AD%E5%AE%9A%E3%81%AE%E5%85%B7%E4%BD%93%E7%9A%84%E6%89%8B%E9%A0%86\" title=\"PBX\u3084IVR\u30b7\u30b9\u30c6\u30e0\u8a2d\u5b9a\u306e\u5177\u4f53\u7684\u624b\u9806\">PBX\u3084IVR\u30b7\u30b9\u30c6\u30e0\u8a2d\u5b9a\u306e\u5177\u4f53\u7684\u624b\u9806<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%83%95%E3%83%AD%E3%83%BC%E3%81%AE%E3%83%86%E3%82%B9%E3%83%88%E3%83%BB%E9%81%8B%E7%94%A8%E3%81%A8%E6%94%B9%E5%96%84\" title=\"\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u30c6\u30b9\u30c8\u30fb\u904b\u7528\u3068\u6539\u5584\">\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u30c6\u30b9\u30c8\u30fb\u904b\u7528\u3068\u6539\u5584<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E3%83%86%E3%82%B9%E3%83%88%E9%81%8B%E7%94%A8%E3%81%A8%E6%94%B9%E5%96%84%E3%81%AE%E5%9B%9E%E3%81%97%E6%96%B9\" title=\"\u30c6\u30b9\u30c8\u904b\u7528\u3068\u6539\u5584\u306e\u56de\u3057\u65b9\">\u30c6\u30b9\u30c8\u904b\u7528\u3068\u6539\u5584\u306e\u56de\u3057\u65b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#KPI%E3%81%A8%E3%83%A2%E3%83%8B%E3%82%BF%E3%83%AA%E3%83%B3%E3%82%B0\" title=\"KPI\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\">KPI\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E5%A4%B1%E6%95%97%E3%81%AB%E3%81%A4%E3%81%AA%E3%81%8C%E3%82%8B%E3%82%B1%E3%83%BC%E3%82%B9%E3%81%AE%E5%85%B1%E9%80%9A%E7%82%B9%E3%81%A8%E5%9B%9E%E9%81%BF%E7%AD%96\" title=\"\u5931\u6557\u306b\u3064\u306a\u304c\u308b\u30b1\u30fc\u30b9\u306e\u5171\u901a\u70b9\u3068\u56de\u907f\u7b56\">\u5931\u6557\u306b\u3064\u306a\u304c\u308b\u30b1\u30fc\u30b9\u306e\u5171\u901a\u70b9\u3068\u56de\u907f\u7b56<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/post-1542\/#%E3%81%BE%E3%81%A8%E3%82%81\" title=\"\u307e\u3068\u3081\">\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%83%95%E3%83%AD%E3%83%BC%E3%81%A8%E3%81%AF%EF%BC%9F%E5%AE%9A%E7%BE%A9%E3%81%A8%E5%9F%BA%E6%9C%AC%E6%A7%8B%E6%88%90\"><\/span><strong>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3068\u306f\uff1f\u5b9a\u7fa9\u3068\u57fa\u672c\u69cb\u6210<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"428\" class=\"wp-image-1547\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/12-3\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3068\u306f\uff1f\u5b9a\u7fa9\u3068\u57fa\u672c\u69cb\u6210.png\" alt=\"\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3068\u306f\uff1f\u5b9a\u7fa9\u3068\u57fa\u672c\u69cb\u6210\" \/><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"%E7%94%A8%E8%AA%9E%E3%81%AE%E6%95%B4%E7%90%86%E3%81%A8%E5%85%A8%E4%BD%93%E5%83%8F\"><\/span><strong>\u7528\u8a9e\u306e\u6574\u7406\u3068\u5168\u4f53\u50cf<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3068\u306f\u3001<strong>\u9867\u5ba2\u304c\u96fb\u8a71\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u969b\u306b\u305f\u3069\u308b\u9053\u7b4b\u3092\u56f3\u3084\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306b\u8868\u3057\u305f\u5168\u4f53\u50cf<\/strong>\u3092\u6307\u3057\u307e\u3059\u3002<br \/>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u3046\u3048\u3067\u3001\u4ee5\u4e0b\u306e\u5c02\u9580\u7528\u8a9e\u3092\u7406\u89e3\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<table style=\"width: 100%;\">\n<thead>\n<tr>\n<th style=\"width: 31.3043%;\">\u7528\u8a9e<\/th>\n<th style=\"width: 68.4058%;\">\u5b9a\u7fa9\u3068\u5f79\u5272<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"width: 31.3043%;\"><strong>PBX\uff08\u69cb\u5185\u4ea4\u63db\u6a5f\uff09<\/strong><\/td>\n<td style=\"width: 68.4058%;\">\u5916\u7dda\u3068\u5185\u7dda\u3001\u307e\u305f\u306f\u5185\u7dda\u540c\u58eb\u3092\u3064\u306a\u3050\u96fb\u8a71\u4ea4\u63db\u30b7\u30b9\u30c6\u30e0<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 31.3043%;\"><strong>IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09<\/strong><\/td>\n<td style=\"width: 68.4058%;\">\u9867\u5ba2\u306e\u5165\u96fb\u306b\u5bfe\u3057\u3001\u3042\u3089\u304b\u3058\u3081\u9332\u97f3\u3055\u308c\u305f\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3067\u5fdc\u5bfe\u3057\u3001\u756a\u53f7\u5165\u529b\u7b49\u3067\u5206\u5c90\u3055\u305b\u308b\u30b7\u30b9\u30c6\u30e0<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 31.3043%;\"><strong>ACD\uff08\u7740\u4fe1\u547c\u81ea\u52d5\u5206\u914d\uff09<\/strong><\/td>\n<td style=\"width: 68.4058%;\">\u5165\u96fb\u3057\u305f\u96fb\u8a71\u3092\u3001\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f\u30eb\u30fc\u30eb\u306b\u5f93\u3063\u3066\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u81ea\u52d5\u7684\u306b\u632f\u308a\u5206\u3051\u308b\u6a5f\u80fd<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>PBX\u3001IVR\u3001ACD\u306f\u3001\u305d\u308c\u305e\u308c\u96fb\u8a71\u306e\u63a5\u7d9a\u3001\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306b\u3088\u308b\u7528\u4ef6\u306e\u78ba\u8a8d\u3001\u7740\u4fe1\u306e\u632f\u308a\u5206\u3051\u3092\u62c5\u3046\u6a5f\u80fd\u3067\u3059\u3002<br \/>\u3053\u308c\u3089\u3092\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u7a93\u53e3\u3078\u6848\u5185\u3059\u308b\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5229\u7528\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e\u3084\u6a5f\u80fd\u3001\u9078\u3073\u65b9\u306b\u3064\u3044\u3066\u306f\u3001\u300c<a class=\"article-creation-internal-link\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1985\/\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f\u7a2e\u985e\u3084\u6a5f\u80fd\u3001\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a>\u300d\u3067\u8a73\u3057\u304f\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%9F%BA%E6%9C%AC%E8%A6%81%E7%B4%A0%E3%81%A8%E6%B5%81%E3%82%8C\"><\/span><strong>\u57fa\u672c\u8981\u7d20\u3068\u6d41\u308c<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306f\u3001\u96fb\u8a71\u3092\u53d7\u3051\u4ed8\u3051\u3066\u304b\u3089\u62c5\u5f53\u8005\u306b\u3064\u306a\u304e\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u307e\u3067\u306e\u6d41\u308c\u3067\u69cb\u6210\u3055\u308c\u307e\u3059\u3002\u4e3b\u306a\u8981\u7d20\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<div class=\"wp-block-jin-gb-block-box simple-box1\">\n<ol class=\"wp-block-list\">\n<li>PBX\u306b\u3088\u308b\u96fb\u8a71\u306e\u63a5\u7d9a\u30fb\u4ea4\u63db<\/li>\n<li>IVR\u306b\u3088\u308b\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u7528\u4ef6\u306e\u78ba\u8a8d<\/li>\n<li>\u9078\u629e\u5185\u5bb9\u306b\u5fdc\u3058\u305f\u5206\u5c90<\/li>\n<li>ACD\u306b\u3088\u308b\u7740\u4fe1\u306e\u632f\u308a\u5206\u3051<\/li>\n<li>\u62c5\u5f53\u8005\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc<\/li>\n<\/ol>\n<\/div>\n<p>PBX\u3067\u96fb\u8a71\u3092\u53d7\u3051\u4ed8\u3051\u3001IVR\u3067\u7528\u4ef6\u3092\u78ba\u8a8d\u3057\u3001ACD\u3067\u9069\u5207\u306a\u62c5\u5f53\u8005\u3078\u632f\u308a\u5206\u3051\u308b\u306e\u304c\u57fa\u672c\u7684\u306a\u6d41\u308c\u3067\u3059\u3002<br \/>\u5b9f\u969b\u306e\u69cb\u6210\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u7a2e\u985e\u3084\u5229\u7528\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%83%95%E3%83%AD%E3%83%BC%E5%9B%B3%E3%81%A8%E3%83%95%E3%83%AD%E3%83%BC%E3%83%81%E3%83%A3%E3%83%BC%E3%83%88%E3%81%AE%E4%BD%9C%E6%88%90%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span><strong>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u56f3\u3068\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u6210\u30dd\u30a4\u30f3\u30c8<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u56f3\u3084\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u306f\u3001\u95a2\u4fc2\u8005\u5168\u54e1\u304c\u76f4\u611f\u7684\u306b\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u3001\u56f3\u5f62\u3084\u914d\u7f6e\u306e\u30eb\u30fc\u30eb\u3092\u7d71\u4e00\u3059\u308b\u3053\u3068\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30eb\u30fc\u30eb\u3092\u8a2d\u3051\u3066\u4f5c\u56f3\u3057\u307e\u3059\u3002<\/p>\n<div class=\"simple-box6\">\n<ul>\n<li><strong>\u51e6\u7406\u3084\u30a2\u30af\u30b7\u30e7\u30f3<\/strong>\uff08\u7740\u4fe1\u3001\u6848\u5185\u306a\u3069\uff09\uff1a\u56db\u89d2\u5f62\u3092\u4f7f\u7528\u3059\u308b<\/li>\n<li><strong>\u5206\u5c90\u6761\u4ef6<\/strong>\uff08\u55b6\u696d\u6642\u9593\u5185\u5916\u3001IVR\u306e\u756a\u53f7\u9078\u629e\u306a\u3069\uff09\uff1a\u3072\u3057\u5f62\u3092\u4f7f\u7528\u3059\u308b<\/li>\n<li><strong>\u30c7\u30fc\u30bf\u306e\u53c2\u7167\u30fb\u66f4\u65b0<\/strong>\uff08CRM\u306e\u78ba\u8a8d\u306a\u3069\uff09\uff1a\u5186\u67f1\u5f62\u306a\u3069\u306e\u8a18\u53f7\u3092\u4f7f\u7528\u3059\u308b<\/li>\n<\/ul>\n<\/div>\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2773 aligncenter\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u4f8b-scaled.jpg\" alt=\"\" width=\"2560\" height=\"1189\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u4f8b-scaled.jpg 2560w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u4f8b-300x139.jpg 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u4f8b-1024x476.jpg 1024w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u4f8b-768x357.jpg 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u4f8b-1536x713.jpg 1536w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u4f8b-2048x951.jpg 2048w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/03\/\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u4f8b-scaled.jpg 856w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\n<p>\u56f3\u5f62\u306e\u610f\u5473\u3084\u8868\u8a18\u30eb\u30fc\u30eb\u3092\u7d71\u4e00\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u95a2\u4fc2\u8005\u9593\u306e\u8a8d\u8b58\u3092\u5408\u308f\u305b\u3084\u3059\u304f\u306a\u308a\u3001\u8a2d\u8a08\u5185\u5bb9\u3092\u5171\u6709\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%83%95%E3%83%AD%E3%83%BC%E8%A8%AD%E8%A8%88%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span><strong>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u8a2d\u8a08\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u6b21\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul class=\"wp-block-list\">\n<li>\u9867\u5ba2\u30b9\u30c8\u30ec\u30b9\u306e\u8efd\u6e1b\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/li>\n<li>\u5e73\u5747\u51e6\u7406\u6642\u9593\u306e\u77ed\u7e2e\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u306e\u6539\u5584<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u5e73\u6e96\u5316\u3068\u96e2\u8077\u30ea\u30b9\u30af\u306e\u4f4e\u6e1b<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6a19\u6e96\u5316\u3068\u904b\u7528\u306e\u898b\u3048\u308b\u5316<\/li>\n<li>\u9700\u8981\u306b\u5fdc\u3058\u305f\u67d4\u8edf\u306a\u632f\u308a\u5206\u3051\u3067\u6df7\u96d1\u306e\u504f\u308a\u3092\u6291\u5236<\/li>\n<\/ul>\n<p>\u57fa\u790e\u304c\u7406\u89e3\u3067\u304d\u305f\u3089\u3001\u6b21\u306f\u8ff7\u308f\u306a\u3044IVR\u306e\u968e\u5c64\u8a2d\u8a08\u306b\u9032\u307f\u307e\u3059\u3002<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E3%81%8C%E8%BF%B7%E3%82%8F%E3%81%9A%E7%AA%93%E5%8F%A3%E3%82%92%E9%81%B8%E3%81%B9%E3%82%8BIVR%E3%81%AE%E9%9A%8E%E5%B1%A4%E8%A8%AD%E8%A8%88\"><\/span><strong>\u9867\u5ba2\u304c\u8ff7\u308f\u305a\u7a93\u53e3\u3092\u9078\u3079\u308bIVR\u306e\u968e\u5c64\u8a2d\u8a08<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%B7%B1%E3%81%99%E3%81%8E%E3%82%8B%E9%9A%8E%E5%B1%A4%E3%81%AE%E3%83%87%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%81%A8%E9%81%A9%E5%88%87%E3%81%AA%E6%B7%B1%E3%81%95\"><\/span><strong>\u6df1\u3059\u304e\u308b\u968e\u5c64\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u9069\u5207\u306a\u6df1\u3055<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>IVR\u304c\u8907\u96d1\u306b\u306a\u308b\u307b\u3069\u3001\u96e2\u8131\u3084\u7121\u52b9\u9078\u629e\u304c\u5897\u3048\u307e\u3059\u3002<br \/>\u76ee\u5b89\u306f\u968e\u5c642\u301c3\u3001\u9078\u629e\u80a2\u306f\u5404\u968e\u5c643\u301c5\u500b\u3067\u3059\u3002\u9078\u629e\u80a2\u304c\u591a\u3044\u306a\u3089\u3001\u7528\u9014\u5225\u306e\u5c02\u7528\u756a\u53f7\u3092\u5897\u3084\u3059\u304b\u3001\u9078\u629e\u80a2\u3092\u7d71\u5408\u3057\u3066\u8abf\u6574\u3057\u307e\u3059\u3002\u300c\u3069\u306e\u9078\u629e\u306b\u3082\u5f53\u3066\u306f\u307e\u3089\u306a\u3044\u4eba\u300d\u3092\u751f\u307e\u306a\u3044\u30d0\u30e9\u30f3\u30b9\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7528\u306e\u300c\u305d\u306e\u4ed6\u300d\u3084\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u300d\u306f\u5fc5\u305a\u7528\u610f\u3057\u3001\u884c\u304d\u6b62\u307e\u308a\u3092\u907f\u3051\u307e\u3059\u3002\u55b6\u696d\u6642\u9593\u5916\u306f\u81ea\u52d5\u97f3\u58f0\u3067\u4ee3\u66ff\u30c1\u30e3\u30cd\u30eb\u3084\u53d7\u4ed8\u30d5\u30a9\u30fc\u30e0\u3092\u6848\u5185\u3057\u3001\u6298\u308a\u8fd4\u3057\u4e88\u7d04\u3092\u8a2d\u3051\u308b\u3068\u6e80\u8db3\u5ea6\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%A7%A3%E6%B1%BA%E3%81%BE%E3%81%A7%E3%81%AE%E6%9C%80%E7%9F%AD%E3%83%AB%E3%83%BC%E3%83%88%E6%A7%8B%E7%AF%89\"><\/span><strong>\u89e3\u6c7a\u307e\u3067\u306e\u6700\u77ed\u30eb\u30fc\u30c8\u69cb\u7bc9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u969b\u306f\u3001\u9867\u5ba2\u306e\u300c\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u300d\u3084\u300c\u76ee\u7684\u300d\u304b\u3089\u9006\u7b97\u3057\u3001\u3067\u304d\u308b\u3060\u3051\u5c11\u306a\u3044\u64cd\u4f5c\u3067\u89e3\u6c7a\u306b\u3064\u306a\u304c\u308b\u5206\u5c90\u3092\u8a2d\u3051\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<div class=\"simple-box8\">\n<ul class=\"wp-block-list\">\n<li>\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306f\u3001\u81ea\u52d5\u97f3\u58f0\u3084SMS\u3067\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059<\/li>\n<li>\u672c\u4eba\u78ba\u8a8d\u304c\u5fc5\u8981\u306a\u7528\u4ef6\u306f\u3001\u53ef\u80fd\u306a\u7bc4\u56f2\u3067\u4e8b\u524d\u306b\u60c5\u5831\u3092\u78ba\u8a8d\u3059\u308b<\/li>\n<li>\u82e6\u60c5\u3084\u89e3\u7d04\u306a\u3069\u3001\u5c02\u9580\u7684\u306a\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u7528\u4ef6\u306f\u9069\u5207\u306a\u62c5\u5f53\u8005\u3078\u3064\u306a\u3050<\/li>\n<li>\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u3001\u5fc5\u8981\u306a\u7a93\u53e3\u3078\u632f\u308a\u5206\u3051\u308b<\/li>\n<\/ul>\n<\/div>\n<p>\u4e8b\u524d\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u3001\u7528\u4ef6\u306b\u5408\u3063\u305f\u62c5\u5f53\u8005\u3078\u3064\u306a\u3050\u3053\u3068\u3067\u3001\u805e\u304d\u76f4\u3057\u3084\u8ee2\u9001\u3092\u6e1b\u3089\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u306b\u3064\u306a\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%9F%B3%E5%A3%B0%E3%82%AC%E3%82%A4%E3%83%80%E3%83%B3%E3%82%B9%E3%81%AE%E5%8E%9F%E5%89%87%E3%81%A8%E5%96%B6%E6%A5%AD%E6%99%82%E9%96%93%E5%A4%96%E5%AF%BE%E5%BF%9C\"><\/span><strong>\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306e\u539f\u5247\u3068\u55b6\u696d\u6642\u9593\u5916\u5bfe\u5fdc<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306f\u77ed\u304f\u3001\u7d50\u8ad6\u304b\u3089\u6848\u5185\u3057\u3001\u9078\u629e\u80a2\u306f\u756a\u53f7\u2192\u5185\u5bb9\u306e\u9806\u3067\u8aad\u307f\u4e0a\u3052\u307e\u3059\u3002<br \/>\u5197\u9577\u306a\u8aac\u660e\u306f\u907f\u3051\u3001\u91cd\u8981\u306a\u8a00\u8449\u3092\u5192\u982d\u306b\u7f6e\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<ul class=\"wp-block-list\">\n<li>\u5192\u982d\u3067\u300c\u6240\u8981\u6642\u9593\u300d\u3068\u300c\u4f55\u304c\u3067\u304d\u308b\u304b\u300d\u3092\u6848\u5185<\/li>\n<li>\u9078\u629e\u80a2\u306f\u5165\u96fb\u6bd4\u7387\u306e\u9ad8\u3044\u9806\u306b\u4e26\u3079\u66ff\u3048<\/li>\n<li>\u518d\u8aad\u4e0a\u3052\u306f1\u56de\u307e\u3067\u3002\u9014\u4e2d\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u76f4\u901a\u3092\u78ba\u4fdd<\/li>\n<li>\u55b6\u696d\u6642\u9593\u5916\u306f\u300cWeb\u30d5\u30a9\u30fc\u30e0\u300d\u300c\u30c1\u30e3\u30c3\u30c8\u300d\u300c\u6298\u308a\u8fd4\u3057\u4e88\u7d04\u300d\u3092\u63d0\u793a\u3057\u3001\u6642\u523b\u3068\u6240\u8981\u3092\u660e\u78ba\u5316<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"428\" class=\"wp-image-1545\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/12-3\u76ee\u7684-\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3002\u69cb\u6210-\u97f3\u58f0\u539f\u5247\u306e\u7b87\u6761\u66f8\u304d\u3068\u3001\u826f\u3044\u4f8b_\u60aa\u3044\u4f8b\u306e\u5bfe\u6bd4\u3002.png\" alt=\"\u76ee\u7684 \u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3002\u69cb\u6210 \u97f3\u58f0\u539f\u5247\u306e\u7b87\u6761\u66f8\u304d\u3068\u3001\u826f\u3044\u4f8b\/\u60aa\u3044\u4f8b\u306e\u5bfe\u6bd4\u3002\" \/><\/figure>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AD%E3%83%BC%E3%83%AF%E3%83%BC%E3%83%89%E9%9F%B3%E5%A3%B0%E8%AA%8D%E8%AD%98%E3%81%A8%E9%81%B8%E6%8A%9E%E8%82%A2%E8%A8%AD%E8%A8%88\"><\/span><strong>\u30ad\u30fc\u30ef\u30fc\u30c9\u97f3\u58f0\u8a8d\u8b58\u3068\u9078\u629e\u80a2\u8a2d\u8a08<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u97f3\u58f0\u8a8d\u8b58\u6a5f\u80fd\u3092\u4f7f\u3046\u5834\u5408\u3001\u81ea\u7531\u767a\u8a71\u306f\u4fbf\u5229\u306a\u4e00\u65b9\u3067\u8aa4\u8a8d\u8b58\u306e\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\u756a\u53f7\u9078\u629e\u3092\u57fa\u672c\u306b\u3057\u3064\u3064\u3001\u7279\u5b9a\u30ad\u30fc\u30ef\u30fc\u30c9\u306f\u512a\u5148\u5206\u5c90\u3059\u308b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u904b\u7528\u304c\u5b89\u5b9a\u3057\u307e\u3059\u3002\u8f9e\u66f8\u306f\u5165\u96fb\u30c7\u30fc\u30bf\u304b\u3089\u66f4\u65b0\u3057\u3001\u540c\u7fa9\u8a9e\u3084\u8a00\u3044\u63db\u3048\u3082\u767b\u9332\u3057\u307e\u3059\u3002<\/p>\n<p>\u8aa4\u8a8d\u8b58\u304c\u591a\u3044\u3068\u304d\u306f\u78ba\u8a8d\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u631f\u307f\u3001\u756a\u53f7\u3067\u9078\u3073\u76f4\u305b\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u30ad\u30fc\u30ef\u30fc\u30c9\u8f9e\u66f8\u306f\u3001\u6708\u6b21\u306e\u6539\u5584\u30b5\u30a4\u30af\u30eb\u3067\u66f4\u65b0\u3057\u307e\u3059\u3002<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%94%A8%E4%BB%B6%E3%82%84%E3%82%B9%E3%82%AD%E3%83%AB%E3%81%AB%E5%BF%9C%E3%81%98%E3%81%A6%E6%8B%85%E5%BD%93%E8%80%85%E3%82%92%E6%8C%AF%E3%82%8A%E5%88%86%E3%81%91%E3%82%8BACD%E3%83%BB%E3%82%B9%E3%82%AD%E3%83%AB%E3%83%99%E3%83%BC%E3%82%B9%E3%83%AB%E3%83%BC%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0\"><\/span><strong>\u7528\u4ef6\u3084\u30b9\u30ad\u30eb\u306b\u5fdc\u3058\u3066\u62c5\u5f53\u8005\u3092\u632f\u308a\u5206\u3051\u308bACD\u30fb\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ACD%E8%A8%AD%E5%AE%9A%E3%81%A8%E5%BE%85%E3%81%A1%E6%99%82%E9%96%93%E7%9F%AD%E7%B8%AE\"><\/span><strong>ACD\u8a2d\u5b9a\u3068\u5f85\u3061\u6642\u9593\u77ed\u7e2e<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>ACD\u306f\u3001<strong>\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305f\u30eb\u30fc\u30eb\u306b\u5f93\u3063\u3066\u7740\u4fe1\u3092\u9069\u5207\u306a\u30ad\u30e5\u30fc\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u632f\u308a\u5206\u3051\u307e\u3059<\/strong>\u3002<br \/>\u300c\u6700\u77ed\u5f85\u3061\u300d\u300c\u6700\u9577\u30a2\u30a4\u30c9\u30eb\u300d\u300c\u30e9\u30a6\u30f3\u30c9\u30ed\u30d3\u30f3\u300d\u306a\u3069\u306e\u30eb\u30fc\u30eb\u3092\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u96e3\u6613\u5ea6\u3084\u9867\u5ba2\u5c5e\u6027\u306b\u5408\u308f\u305b\u3066\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u3002\u6df7\u96d1\u6642\u306b\u5f85\u3061\u6642\u9593\u304c\u9577\u3044\u306a\u3089\u3001\u6298\u308a\u8fd4\u3057\u3084\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u4e88\u7d04\u3067\u96e2\u8131\u3092\u6291\u3048\u307e\u3059\u3002<\/p>\n<p>\u512a\u5148\u9867\u5ba2\u3084\u7dca\u6025\u5ea6\u306e\u9ad8\u3044\u5f85\u3061\u547c\u306f\u512a\u5148\u5ea6\u3092\u4e0a\u3052\u3066\u5148\u306b\u632f\u308a\u5206\u3051\u308b\u3068\u3001\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u6700\u5c0f\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B9%E3%82%AD%E3%83%AB%E3%83%BB%E6%8B%85%E5%BD%93%E8%80%85%E3%83%BB%E7%AA%93%E5%8F%A3%E3%81%AE%E8%A8%AD%E8%A8%88\"><\/span><strong>\u30b9\u30ad\u30eb\u30fb\u62c5\u5f53\u8005\u30fb\u7a93\u53e3\u306e\u8a2d\u8a08<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u62c5\u5f53\u8005\u306e\u77e5\u8b58\u3084\u7d4c\u9a13\u3001\u5bfe\u5fdc\u53ef\u80fd\u306a\u696d\u52d9\u306b\u5fdc\u3058\u3066\u3001<strong>\u554f\u3044\u5408\u308f\u305b\u3092\u9069\u5207\u306a\u7a93\u53e3\u3078\u632f\u308a\u5206\u3051\u308b\u4ed5\u7d44\u307f<\/strong>\u3067\u3059\u3002<br \/>\u30b9\u30ad\u30eb\u3092\u7d30\u304b\u304f\u5206\u3051\u3059\u304e\u308b\u3068\u5bfe\u5fdc\u3067\u304d\u308b\u62c5\u5f53\u8005\u304c\u9650\u3089\u308c\u308b\u305f\u3081\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u3084\u5fc5\u8981\u306a\u5c02\u9580\u6027\u306b\u5fdc\u3058\u3066\u5206\u985e\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u57fa\u672c\u5bfe\u5fdc\uff1a\u521d\u671f\u5bfe\u5fdc\u3001\u672c\u4eba\u78ba\u8a8d\u3001\u4e00\u822c\u7684\u306a\u6848\u5185<\/li>\n<li>\u5c02\u9580\u5bfe\u5fdc\uff1a\u8acb\u6c42\u3001\u5951\u7d04\u5909\u66f4\u3001\u914d\u9001\u306a\u3069<\/li>\n<li>\u9ad8\u5ea6\u306a\u5bfe\u5fdc\uff1a\u8907\u96d1\u306a\u82e6\u60c5\u3001\u89e3\u7d04\u3001\u4e8b\u6545\u53d7\u4ed8\u306a\u3069<\/li>\n<\/ul>\n<p>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066ACD\u306e\u632f\u308a\u5206\u3051\u30eb\u30fc\u30eb\u3092\u8a2d\u5b9a\u3057\u3001\u6df7\u96d1\u6642\u306b\u306f\u5bfe\u5fdc\u53ef\u80fd\u306a\u62c5\u5f53\u8005\u306e\u7bc4\u56f2\u3092\u5e83\u3052\u308b\u65b9\u6cd5\u3082\u3042\u308a\u307e\u3059\u3002\u62c5\u5f53\u8005\u306e\u30b9\u30ad\u30eb\u3068\u5165\u96fb\u72b6\u6cc1\u3092\u8e0f\u307e\u3048\u3066\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u7279\u5b9a\u306e\u7a93\u53e3\u3078\u306e\u96c6\u4e2d\u3092\u6291\u3048\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u306b\u3064\u306a\u3052\u307e\u3059\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E5%AF%BE%E5%BF%9C%E3%82%92%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%99%E3%82%8B%E9%9F%B3%E5%A3%B0AI%E3%81%AE%E6%B4%BB%E7%94%A8\"><\/span><strong>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u97f3\u58f0AI\u306e\u6d3b\u7528<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"%E9%9F%B3%E5%A3%B0AI%E3%81%A7%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%A7%E3%81%8D%E3%82%8B%E9%9B%BB%E8%A9%B1%E6%A5%AD%E5%8B%99\"><\/span><strong>\u97f3\u58f0AI\u3067\u81ea\u52d5\u5316\u3067\u304d\u308b\u96fb\u8a71\u696d\u52d9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u6539\u5584\u7b56\u3068\u3057\u3066\u3001\u97f3\u58f0AI\u3092\u6d3b\u7528\u3057\u3066\u96fb\u8a71\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u65b9\u6cd5\u3082\u3042\u308a\u307e\u3059\u3002<br \/>\u97f3\u58f0AI\u306f\u3001\u9867\u5ba2\u306e\u767a\u8a71\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u3084\u7528\u4ef6\u306e\u805e\u304d\u53d6\u308a\u306a\u3069\u3092\u884c\u3046\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u6b21\u306e\u3088\u3046\u306a\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54<\/li>\n<li>\u4e88\u7d04\u53d7\u4ed8\u3084\u5909\u66f4\u624b\u7d9a\u304d<\/li>\n<li>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u805e\u304d\u53d6\u308a<\/li>\n<\/ul>\n<p>\u97f3\u58f0AI\u306e\u4ed5\u7d44\u307f\u3084\u5177\u4f53\u7684\u306a\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u300c<a class=\"article-creation-internal-link\" href=\"https:\/\/www.crtm.co.jp\/media\/onse-ai\/ai-voice-reception-system\/\" rel=\"noopener\">AI\u97f3\u58f0\u53d7\u4ed8\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f\u96fb\u8a71\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u6700\u65b0\u6280\u8853<\/a>\u300d\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E9%9F%B3%E5%A3%B0AI%E3%81%A8%E3%82%AA%E3%83%9A%E3%83%AC%E3%83%BC%E3%82%BF%E3%83%BC%E3%81%AE%E5%BD%B9%E5%89%B2%E5%88%86%E6%8B%85\"><\/span><strong>\u97f3\u58f0AI\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5f79\u5272\u5206\u62c5<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u97f3\u58f0AI\u3092\u6d3b\u7528\u3059\u308b\u969b\u306f\u3001<strong>\u81ea\u52d5\u5bfe\u5fdc\u3059\u308b\u7bc4\u56f2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u5f15\u304d\u7d99\u3050\u6761\u4ef6\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068<\/strong>\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306f\u97f3\u58f0AI\u3067\u5bfe\u5fdc\u3057\u3001\u8907\u96d1\u306a\u76f8\u8ac7\u3084\u500b\u5225\u5224\u65ad\u304c\u5fc5\u8981\u306a\u554f\u3044\u5408\u308f\u305b\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u5f15\u304d\u7d99\u3050\u306a\u3069\u3001\u7528\u4ef6\u306b\u5fdc\u3058\u3066\u5f79\u5272\u3092\u5206\u3051\u307e\u3059\u3002<br \/>\u307e\u305f\u3001AI\u3067\u805e\u304d\u53d6\u3063\u305f\u5185\u5bb9\u3092\u62c5\u5f53\u8005\u306b\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u540c\u3058\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3059\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%83%95%E3%83%AD%E3%83%BC%E3%81%AE%E8%A8%AD%E8%A8%88%E3%83%BB%E6%A7%8B%E7%AF%89%E6%89%8B%E9%A0%86\"><\/span><strong>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u8a2d\u8a08\u30fb\u69cb\u7bc9\u624b\u9806<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%8F%BE%E7%8A%B6%E3%81%AE%E5%85%A5%E9%9B%BB%E5%88%86%E6%9E%90%E3%81%A8%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E5%86%85%E5%AE%B9%E3%81%AE%E5%88%86%E9%A1%9E\"><\/span><strong>\u73fe\u72b6\u306e\u5165\u96fb\u5206\u6790\u3068\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u5206\u985e<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5165\u96fb\u30ed\u30b0\u3092\u6d17\u3044\u51fa\u3057\u3001\u5185\u5bb9\u3092\u983b\u5ea6\u3001\u96e3\u6613\u5ea6\u3001\u5fc5\u8981\u30b9\u30ad\u30eb\u3067\u5206\u985e\u3057\u307e\u3059\u3002<br \/>\u30d4\u30fc\u30af\u6642\u9593\u5e2f\u3001\u653e\u68c4\u547c\u306e\u767a\u751f\u70b9\u3001\u8ee2\u9001\u304c\u591a\u3044\u5206\u5c90\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%95%E3%83%AD%E3%83%BC%E3%83%81%E3%83%A3%E3%83%BC%E3%83%88%E3%81%AE%E4%BD%9C%E6%88%90%E6%96%B9%E6%B3%95\"><\/span><strong>\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u6210\u65b9\u6cd5<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u56f3\u3092\u4f5c\u6210\u3059\u308b\u969b\u306f\u3001Excel\u306a\u3069\u306e\u8868\u8a08\u7b97\u30bd\u30d5\u30c8\u3067\u3082\u4f5c\u6210\u3067\u304d\u308b\u30b9\u30a4\u30e0\u30ec\u30fc\u30f3\u578b\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3068\u4fbf\u5229\u3067\u3059\u3002<br \/>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3001\u62c5\u5f53\u8005\u3084\u51e6\u7406\u306e\u5f79\u5272\u3054\u3068\u306b\u30ec\u30fc\u30f3\u3092\u5206\u3051\u3001\u5165\u96fb\u304b\u3089\u8ab2\u984c\u89e3\u6c7a\u30fb\u5207\u96fb\u307e\u3067\u306e\u6d41\u308c\u3092\u6574\u7406\u3067\u304d\u308b\u69cb\u6210\u306b\u3057\u307e\u3059\u3002<\/p>\n<div class=\"simple-box6\">\n<ul>\n<li><strong>\u6a2a\u8ef8\uff08\u62c5\u5f53\u30ec\u30fc\u30f3\uff09<\/strong>\uff1a\u300c\u9867\u5ba2\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u300d\u300c\u30b7\u30b9\u30c6\u30e0\uff08IVR\u30fbPBX\uff09\u306e\u51e6\u7406\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u300d\u306a\u3069\u3092\u914d\u7f6e\u3059\u308b<\/li>\n<li><strong>\u7e26\u8ef8\uff08\u6642\u9593\u306e\u6d41\u308c\uff09<\/strong>\uff1a\u4e0a\u304b\u3089\u4e0b\u3078\u3001\u5165\u96fb\u304b\u3089\u8ab2\u984c\u89e3\u6c7a\u30fb\u5207\u96fb\u307e\u3067\u306e\u6d41\u308c\u3092\u914d\u7f6e\u3059\u308b<\/li>\n<\/ul>\n<\/div>\n<p>\u5404\u30ec\u30fc\u30f3\u306b\u51e6\u7406\u3084\u5206\u5c90\u3092\u914d\u7f6e\u3057\u3001\u77e2\u5370\u3067\u3064\u306a\u3050\u3053\u3068\u3067\u3001\u8ab0\u304c\u3069\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u4f55\u3092\u884c\u3046\u304b\u3092\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u6a19\u6e96\u7684\u306a\u5bfe\u5fdc\u3060\u3051\u3067\u306a\u304f\u3001\u30a4\u30ec\u30ae\u30e5\u30e9\u30fc\u5bfe\u5fdc\u3084\u55b6\u696d\u6642\u9593\u5916\u306e\u30d5\u30ed\u30fc\u3082\u7528\u610f\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u30d5\u30ed\u30fc\u3092\u6574\u7406\u3057\u3066\u304a\u304f\u3068\u3001Amazon Connect\u306a\u3069\u306e\u30af\u30e9\u30a6\u30c9\u578b\u30b7\u30b9\u30c6\u30e0\u306b\u8a2d\u5b9a\u3059\u308b\u969b\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%90%E3%83%83%E3%82%AF%E3%82%AA%E3%83%95%E3%82%A3%E3%82%B9%E9%80%A3%E6%90%BA%E3%81%A8%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E7%B5%B1%E5%90%88\"><\/span><strong>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u9023\u643a\u3068\u30b7\u30b9\u30c6\u30e0\u7d71\u5408<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"wp-block-heading\">CRM\u3001FAQ\u3001\u5728\u5eab\u3001\u914d\u9001\u3001\u6c7a\u6e08\u306a\u3069\u3068\u9023\u643a\u3057\u3001IVR\u3084ACD\u3067\u53d6\u5f97\u3057\u305f\u60c5\u5831\u3092\u7740\u4fe1\u6642\u306b\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u8868\u793a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u805e\u304d\u76f4\u3057\u304c\u6e1b\u308a\u4e00\u6b21\u89e3\u6c7a\u7387\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>API\u304c\u96e3\u3057\u304f\u3066\u3082\u3001\u307e\u305a\u306f\u300c\u9867\u5ba2\u756a\u53f7\u300d\u300c\u554f\u3044\u5408\u308f\u305b\u6982\u8981\u300d\u300c\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u300d\u3060\u3051\u3067\u3082\u9023\u643a\u3059\u308b\u3068\u52b9\u679c\u304c\u51fa\u307e\u3059\u3002PBX\u3084IVR\u306e\u30ed\u30b0\u3068CRM\u306e\u30c7\u30fc\u30bf\u3092\u7a81\u5408\u3057\u3001\u6539\u5584\u306e\u57fa\u76e4\u3092\u4f5c\u308a\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"PBX%E3%82%84IVR%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E8%A8%AD%E5%AE%9A%E3%81%AE%E5%85%B7%E4%BD%93%E7%9A%84%E6%89%8B%E9%A0%86\"><\/span><strong>PBX\u3084IVR\u30b7\u30b9\u30c6\u30e0\u8a2d\u5b9a\u306e\u5177\u4f53\u7684\u624b\u9806<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>PBX\u3084IVR\u30b7\u30b9\u30c6\u30e0\u306e\u8a2d\u5b9a\u306e\u624b\u9806\u306f\u6b21\u3092\u53c2\u8003\u306b\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<ul class=\"wp-block-list\">\n<li>PBX\u3067\u7740\u4fe1\u5148\u306e\u4ee3\u8868\u756a\u53f7\u3068\u30ad\u30e5\u30fc\u3092\u4f5c\u6210<\/li>\n<li>IVR\u3067\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u6587\u9762\u3068\u9078\u629e\u80a2\u3092\u8a2d\u5b9a<\/li>\n<li>ACD\u3067\u30b9\u30ad\u30eb\u5b9a\u7fa9\u3001\u512a\u5148\u30eb\u30fc\u30eb\u3001\u5f85\u3061\u884c\u5217\u306e\u3057\u304d\u3044\u5024\u3092\u8a2d\u5b9a<\/li>\n<li>CRM\u9023\u643a\u3067\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u9805\u76ee\u3092\u5b9a\u7fa9<\/li>\n<li>\u55b6\u696d\u6642\u9593\u3001\u795d\u65e5\u3001\u969c\u5bb3\u6642\u306e\u4ee3\u66ff\u30eb\u30fc\u30c8\u3092\u8a2d\u5b9a<\/li>\n<\/ul>\n<p>\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306f\u9332\u97f3\u524d\u306b\u53f0\u672c\u3092\u7528\u610f\u3057\u3001\u8aad\u307f\u4e0a\u3052\u901f\u5ea6\u3068\u9593\u306e\u53d6\u308a\u65b9\u3092\u30c6\u30b9\u30c8\u3057\u307e\u3059\u3002\u9332\u97f3\u306e\u97f3\u8cea\u306f\u9867\u5ba2\u4f53\u9a13\u306b\u76f4\u7d50\u3059\u308b\u305f\u3081\u3001\u74b0\u5883\u3068\u6a5f\u6750\u3092\u6a19\u6e96\u5316\u3057\u307e\u3059\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%83%95%E3%83%AD%E3%83%BC%E3%81%AE%E3%83%86%E3%82%B9%E3%83%88%E3%83%BB%E9%81%8B%E7%94%A8%E3%81%A8%E6%94%B9%E5%96%84\"><\/span><strong>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u30c6\u30b9\u30c8\u30fb\u904b\u7528\u3068\u6539\u5584<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%86%E3%82%B9%E3%83%88%E9%81%8B%E7%94%A8%E3%81%A8%E6%94%B9%E5%96%84%E3%81%AE%E5%9B%9E%E3%81%97%E6%96%B9\"><\/span><strong>\u30c6\u30b9\u30c8\u904b\u7528\u3068\u6539\u5584\u306e\u56de\u3057\u65b9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u30d1\u30a4\u30ed\u30c3\u30c8\u671f\u9593\u3092\u8a2d\u3051\u3001\u5165\u96fb\u306e5\u301c10%\u3067A\/B\u30c6\u30b9\u30c8\u3092\u884c\u3044\u307e\u3059\u3002\u6307\u6a19\u304c\u6539\u5584\u3057\u305f\u3089\u5168\u9762\u9069\u7528\u3057\u3001\u9031\u6b21\u3067\u30ed\u30b0\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<br \/>\u8aa4\u9078\u629e\u304c\u591a\u3044\u5206\u5c90\u3001\u653e\u68c4\u547c\u304c\u591a\u3044\u6642\u9593\u5e2f\u3001\u518d\u5165\u96fb\u306e\u591a\u3044\u554f\u3044\u5408\u308f\u305b\u3092\u512a\u5148\u3057\u3066\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1546 aligncenter\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/12-3\u76ee\u7684-\u30b9\u30c6\u30c3\u30d7\u306e\u6d41\u308c\u3002\u69cb\u6210-\u8a2d\u8a08\u2192\u8a2d\u5b9a\u2192\u30d1\u30a4\u30ed\u30c3\u30c8\u2192\u8a55\u4fa1\u2192\u6539\u5584\u306e\u5faa\u74b0\u56f3\u3068\u3001\u5404\u30b9\u30c6\u30c3\u30d7\u306e\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u3002-e1793164349162.png\" alt=\"\" width=\"491\" height=\"428\" \/>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI%E3%81%A8%E3%83%A2%E3%83%8B%E3%82%BF%E3%83%AA%E3%83%B3%E3%82%B0\"><\/span><strong>KPI\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u6539\u5584\u3067\u306f\u3001\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u3001\u653e\u68c4\u547c\u7387\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u3001\u8ee2\u9001\u56de\u6570\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u3092KPI\u3068\u3057\u3066\u8a2d\u5b9a\u3057\u3001\u5b9a\u671f\u7684\u306b\u78ba\u8a8d\u3057\u307e\u3059\u3002<br \/>\u7279\u306b\u3001<strong>\u300c\u8ee2\u9001\u56de\u6570\u300d<\/strong>\u3084<strong>\u300c\u540c\u3058\u7528\u4ef6\u3067\u306e\u518d\u5165\u96fb\u72b6\u6cc1\u300d<\/strong>\u306f\u3001\u305f\u3089\u3044\u56de\u3057\u304c\u767a\u751f\u3057\u3066\u3044\u306a\u3044\u304b\u3092\u628a\u63e1\u3059\u308b\u3046\u3048\u3067\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u6df7\u96d1\u72b6\u6cc1\u3084\u5404\u6307\u6a19\u306e\u63a8\u79fb\u3092\u78ba\u8a8d\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u4eba\u54e1\u914d\u7f6e\u3084IVR\u306e\u632f\u308a\u5206\u3051\u8a2d\u5b9a\u3092\u898b\u76f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u78ba\u8a8d\u3068\u6539\u5584\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u3067\u3001\u9069\u5207\u306a\u7a93\u53e3\u3078\u306e\u632f\u308a\u5206\u3051\u3068\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%A4%B1%E6%95%97%E3%81%AB%E3%81%A4%E3%81%AA%E3%81%8C%E3%82%8B%E3%82%B1%E3%83%BC%E3%82%B9%E3%81%AE%E5%85%B1%E9%80%9A%E7%82%B9%E3%81%A8%E5%9B%9E%E9%81%BF%E7%AD%96\"><\/span><strong>\u5931\u6557\u306b\u3064\u306a\u304c\u308b\u30b1\u30fc\u30b9\u306e\u5171\u901a\u70b9\u3068\u56de\u907f\u7b56<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p data-pm-slice=\"1 1 []\">\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u8a2d\u8a08\u3067\u306f\u3001\u9078\u629e\u80a2\u3084\u632f\u308a\u5206\u3051\u30eb\u30fc\u30eb\u3001\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306a\u3069\u306b\u554f\u984c\u304c\u3042\u308b\u3068\u3001\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u304c\u5897\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3088\u304f\u3042\u308b\u5931\u6557\u4f8b\u3068\u56de\u907f\u7b56\u3092\u4ee5\u4e0b\u306b\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n<table>\n<tbody>\n<tr>\n<th><span style=\"font-size: 16px;\">\u5931\u6557\u306b\u3064\u306a\u304c\u308b\u30b1\u30fc\u30b9<\/span><\/th>\n<th><span style=\"font-size: 16px;\">\u56de\u907f\u7b56<\/span><\/th>\n<\/tr>\n<tr>\n<td>\u9078\u629e\u80a2\u304c\u591a\u3059\u304e\u3001IVR\u304c\u6df1\u3059\u304e\u308b<\/td>\n<td>\u968e\u5c64\u30922\u301c3\u306b\u6291\u3048\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u5165\u53e3\u3067\u5168\u4ef6\u3092\u53d7\u3051\u3001\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u304c\u5f31\u3044<\/td>\n<td>API\u3084CRM\u9023\u643a\u3067\u5fc5\u8981\u306a\u60c5\u5831\u3092\u4e8b\u524d\u306b\u78ba\u8a8d\u3059\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u30b9\u30ad\u30eb\u306e\u7d30\u5206\u5316\u3067\u30ad\u30e5\u30fc\u304c\u5206\u65ad\u3055\u308c\u3001\u5f85\u3061\u304c\u5897\u3048\u308b<\/td>\n<td>\u30b9\u30ad\u30eb\u306e\u7d71\u5408\u3084\u652f\u63f4\u30eb\u30fc\u30eb\u306e\u6574\u5099\u3092\u9032\u3081\u308b<\/td>\n<\/tr>\n<tr>\n<td>\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u304c\u9577\u304f\u3001\u8981\u70b9\u304c\u898b\u3048\u306a\u3044<\/td>\n<td>\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u7c21\u6f54\u306b\u3059\u308b<\/td>\n<\/tr>\n<tr>\n<td>KPI\u3092\u8ffd\u308f\u305a\u3001\u6539\u5584\u304c\u6b62\u307e\u308b<\/td>\n<td>\u9031\u6b21\u3067\u904b\u7528\u72b6\u6cc1\u3092\u78ba\u8a8d\u3059\u308b<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306f\u3001\u8a2d\u8a08\u3057\u3066\u7d42\u308f\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<br \/>\u904b\u7528\u72b6\u6cc1\u3092\u5b9a\u671f\u7684\u306b\u78ba\u8a8d\u3057\u3001\u554f\u984c\u304c\u898b\u3064\u304b\u3063\u305f\u5834\u5408\u306f\u9069\u5207\u306b\u898b\u76f4\u3059\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><strong>\u307e\u3068\u3081<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u6539\u5584\u3059\u308b\u306b\u306f\u3001IVR\u306e\u968e\u5c64\u3084\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u898b\u76f4\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u62c5\u5f53\u8005\u3078\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<br \/>\u307e\u305f\u3001\u97f3\u58f0AI\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u3084\u4e88\u7d04\u53d7\u4ed8\u306a\u3069\u3001\u96fb\u8a71\u5bfe\u5fdc\u306e\u4e00\u90e8\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u306f\u5165\u96fb\u72b6\u6cc1\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u5206\u6790\u3057\u3001\u81ea\u793e\u306e\u8ab2\u984c\u306b\u5408\u3063\u305f\u6539\u5584\u7b56\u3092\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002 \u5c0e\u5165\u5f8c\u3082KPI\u3067\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u904b\u7528\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u898b\u76f4\u3059\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cover is-light\" style=\"min-height:216px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#ffecde\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">\u30b7\u30ca\u30ea\u30aa\u5206\u5c90\u3068\u200b\u97f3\u58f0\u53ce\u96c6\u306b\u200b\u3088\u308a\u3001\u200b24\u6642\u9593\u200b\u81ea\u52d5\u3067\u200b\u53d7\u6ce8\u53ef\u80fd\u306a\u200b\u97f3\u58f0AI\u5c0e\u5165\u652f\u63f4\u30d1\u30c3\u30b1\u30fc\u30b8\u300cKoe+\uff08\u58f0\u30d7\u30e9\u30b9\uff09\u300d\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.crtm.co.jp\/product\/products\/koeplus\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"131\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/07\/\u3010CTA\u30dc\u30bf\u30f3\u3011Koe-1-1024x131.png\" alt=\"\" class=\"wp-image-2311\" style=\"aspect-ratio:7.817151215944414;width:611px;height:auto\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/07\/\u3010CTA\u30dc\u30bf\u30f3\u3011Koe-1-1024x131.png 1024w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/07\/\u3010CTA\u30dc\u30bf\u30f3\u3011Koe-1-300x38.png 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/07\/\u3010CTA\u30dc\u30bf\u30f3\u3011Koe-1-768x98.png 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/07\/\u3010CTA\u30dc\u30bf\u30f3\u3011Koe-1.png 1092w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/07\/\u3010CTA\u30dc\u30bf\u30f3\u3011Koe-1-1024x131.png 856w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u3001\u4f55\u5ea6\u3082\u8ee2\u9001\u3055\u308c\u308b\u3068\u3044\u3063\u305f\u96fb\u8a71\u5bfe\u5fdc\u306e\u4e0d\u6e80\u306f\u3001\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u8a2d\u8a08\u306b\u3088\u3063\u3066\u8efd\u6e1b\u3067\u304d\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u3088\u304f\u3042\u308b\u60a9\u307f\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002 IVR\u306e\u9078\u629e\u80a2\u304c\u591a\u304f\u3001\u968e\u5c64\u304c\u6df1\u304f\u3066\u8ff7\u3044\u3084\u3059\u3044 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