{"id":1517,"date":"2026-03-03T15:00:00","date_gmt":"2026-03-03T06:00:00","guid":{"rendered":"https:\/\/www.crtm.co.jp\/media\/?p=1517"},"modified":"2026-03-03T14:46:21","modified_gmt":"2026-03-03T05:46:21","slug":"post-1517","status":"publish","type":"post","link":"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/","title":{"rendered":"COPC\u3068\u306f\uff1f\u4e16\u754c\u57fa\u6e96\u306e\u54c1\u8cea\u898f\u683c\u3092\u8a8d\u8a3c\u53d6\u5f97\u305b\u305a\u306b\u73fe\u5834\u904b\u7528\u306b\u53d6\u308a\u5165\u308c\u308b\u65b9\u6cd5"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u300cCOPC\u3063\u3066\u4f55\uff1f\u300d\u300c\u3046\u3061\u306e\u30bb\u30f3\u30bf\u30fc\u306b\u672c\u5f53\u306b\u5fc5\u8981\uff1f\u300d\u3068\u8ff7\u3046\u62c5\u5f53\u8005\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u73fe\u5834\u3067\u306f\u6b21\u306e\u60a9\u307f\u304c\u8d77\u304d\u304c\u3061\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-jin-gb-block-icon-box 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class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E7%9B%AE%E7%9A%84%E5%88%A5KPI%E3%81%AE%E7%B5%84%E3%81%BF%E7%AB%8B%E3%81%A6%E6%96%B9\" title=\"\u76ee\u7684\u5225KPI\u306e\u7d44\u307f\u7acb\u3066\u65b9\">\u76ee\u7684\u5225KPI\u306e\u7d44\u307f\u7acb\u3066\u65b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E7%9B%AE%E6%A8%99%E8%A8%AD%E5%AE%9A%E3%81%AE%E6%AF%94%E8%BC%83%E8%A1%A8\" title=\"\u76ee\u6a19\u8a2d\u5b9a\u306e\u6bd4\u8f03\u8868\">\u76ee\u6a19\u8a2d\u5b9a\u306e\u6bd4\u8f03\u8868<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E3%82%B3%E3%82%B9%E3%83%88%E5%89%8A%E6%B8%9B%E3%81%A8%E5%93%81%E8%B3%AA%E5%90%91%E4%B8%8A%E3%82%92%E4%B8%A1%E7%AB%8B%E3%81%99%E3%82%8B%E9%81%8B%E7%94%A8\" title=\"\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u54c1\u8cea\u5411\u4e0a\u3092\u4e21\u7acb\u3059\u308b\u904b\u7528\">\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u54c1\u8cea\u5411\u4e0a\u3092\u4e21\u7acb\u3059\u308b\u904b\u7528<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E9%9C%80%E8%A6%81%E4%BA%88%E6%B8%AC%E3%81%A8%E8%A6%81%E5%93%A1%E9%85%8D%E7%BD%AE%E3%81%AE%E7%B2%BE%E5%BA%A6%E5%90%91%E4%B8%8A\" title=\"\u9700\u8981\u4e88\u6e2c\u3068\u8981\u54e1\u914d\u7f6e\u306e\u7cbe\u5ea6\u5411\u4e0a\">\u9700\u8981\u4e88\u6e2c\u3068\u8981\u54e1\u914d\u7f6e\u306e\u7cbe\u5ea6\u5411\u4e0a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a 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href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E7%A0%94%E4%BF%AE%E3%81%AE%E6%A7%8B%E9%80%A0%E5%8C%96\" title=\"\u7814\u4fee\u306e\u69cb\u9020\u5316\">\u7814\u4fee\u306e\u69cb\u9020\u5316<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E3%82%B3%E3%83%BC%E3%83%81%E3%83%B3%E3%82%B0%E3%81%AE%E8%B3%AA%E3%82%92%E4%B8%8A%E3%81%92%E3%82%8B\" title=\"\u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u8cea\u3092\u4e0a\u3052\u308b\">\u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u8cea\u3092\u4e0a\u3052\u308b<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E8%AA%8D%E8%A8%BC%E5%8F%96%E5%BE%97%E3%81%AE%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B9%E3%81%A8%E8%B2%BB%E7%94%A8%E3%81%AE%E8%80%83%E3%81%88%E6%96%B9\" title=\"\u8a8d\u8a3c\u53d6\u5f97\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u8cbb\u7528\u306e\u8003\u3048\u65b9\">\u8a8d\u8a3c\u53d6\u5f97\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u8cbb\u7528\u306e\u8003\u3048\u65b9<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E8%AA%8D%E8%A8%BC%E3%82%92%E5%8F%96%E5%BE%97%E3%81%99%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AE%E4%B8%80%E8%88%AC%E7%9A%84%E3%81%AA%E6%B5%81%E3%82%8C\" title=\"\u8a8d\u8a3c\u3092\u53d6\u5f97\u3059\u308b\u305f\u3081\u306e\u4e00\u822c\u7684\u306a\u6d41\u308c\">\u8a8d\u8a3c\u3092\u53d6\u5f97\u3059\u308b\u305f\u3081\u306e\u4e00\u822c\u7684\u306a\u6d41\u308c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E8%B2%BB%E7%94%A8%E3%81%A8%E6%99%82%E9%96%93%E3%81%AE%E7%9B%AE%E5%AE%89\" title=\"\u8cbb\u7528\u3068\u6642\u9593\u306e\u76ee\u5b89\">\u8cbb\u7528\u3068\u6642\u9593\u306e\u76ee\u5b89<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%AA%B2%E9%A1%8C%E3%81%A8%E5%AE%9F%E8%A1%8C%E8%A7%A3%E6%B1%BA%E7%AD%96\" title=\"\u3088\u304f\u3042\u308b\u8ab2\u984c\u3068\u5b9f\u884c\u89e3\u6c7a\u7b56\">\u3088\u304f\u3042\u308b\u8ab2\u984c\u3068\u5b9f\u884c\u89e3\u6c7a\u7b56<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E5%AE%9A%E7%BE%A9%E3%81%AE%E4%B8%8D%E7%B5%B1%E4%B8%80%E3%81%A7%E3%83%87%E3%83%BC%E3%82%BF%E6%AF%94%E8%BC%83%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84\" 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href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#IT%E3%83%BB%E6%A5%AD%E5%8B%99%E3%83%BB%E5%93%81%E8%B3%AA%E3%81%AE%E9%80%A3%E6%90%BA%E4%B8%8D%E8%B6%B3\" title=\"IT\u30fb\u696d\u52d9\u30fb\u54c1\u8cea\u306e\u9023\u643a\u4e0d\u8db3\">IT\u30fb\u696d\u52d9\u30fb\u54c1\u8cea\u306e\u9023\u643a\u4e0d\u8db3<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E6%97%A5%E6%9C%AC%E3%81%AE%E3%83%88%E3%83%AC%E3%83%B3%E3%83%89%E3%81%A8%E6%9C%80%E6%96%B0%E5%8B%95%E5%90%91\" title=\"\u65e5\u672c\u306e\u30c8\u30ec\u30f3\u30c9\u3068\u6700\u65b0\u52d5\u5411\">\u65e5\u672c\u306e\u30c8\u30ec\u30f3\u30c9\u3068\u6700\u65b0\u52d5\u5411<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-33\" 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ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E4%BB%96%E3%81%AE%E8%A6%8F%E6%A0%BC%E3%82%84%E3%83%95%E3%83%AC%E3%83%BC%E3%83%A0%E3%83%AF%E3%83%BC%E3%82%AF%E3%81%A8%E3%81%AE%E6%AF%94%E8%BC%83\" title=\"\u4ed6\u306e\u898f\u683c\u3084\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306e\u6bd4\u8f03\">\u4ed6\u306e\u898f\u683c\u3084\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306e\u6bd4\u8f03<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E6%AF%94%E8%BC%83%E8%A1%A8\" title=\"\u6bd4\u8f03\u8868\">\u6bd4\u8f03\u8868<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E5%B0%8E%E5%85%A5%E6%BA%96%E5%82%99%E3%83%81%E3%82%A7%E3%83%83%E3%82%AF%E3%83%AA%E3%82%B9%E3%83%88\" title=\"\u5c0e\u5165\u6e96\u5099\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\">\u5c0e\u5165\u6e96\u5099\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E7%8F%BE%E7%8A%B6%E8%A8%BA%E6%96%AD%E3%81%AE%E8%A6%81%E7%82%B9\" title=\"\u73fe\u72b6\u8a3a\u65ad\u306e\u8981\u70b9\">\u73fe\u72b6\u8a3a\u65ad\u306e\u8981\u70b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E5%AE%9F%E8%A1%8C%E8%A8%88%E7%94%BB%E3%81%AE%E3%82%AB%E3%82%AE\" title=\"\u5b9f\u884c\u8a08\u753b\u306e\u30ab\u30ae\">\u5b9f\u884c\u8a08\u753b\u306e\u30ab\u30ae<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/www.crtm.co.jp\/media\/callcenter\/post-1517\/#%E3%81%BE%E3%81%A8%E3%82%81\" title=\"\u307e\u3068\u3081\">\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"COPC%E3%81%A8%E3%81%AF%EF%BC%9F%E5%9F%BA%E7%A4%8E%E7%9F%A5%E8%AD%98%E3%81%A8%E6%AD%B4%E5%8F%B2\"><\/span><strong>COPC\u3068\u306f\uff1f\u57fa\u790e\u77e5\u8b58\u3068\u6b74\u53f2<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"428\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/12-8COPC\u3068\u306f\uff1f\u57fa\u790e\u77e5\u8b58\u3068\u6b74\u53f2.jpg\" alt=\"COPC\u3068\u306f\uff1f\u57fa\u790e\u77e5\u8b58\u3068\u6b74\u53f2\" class=\"wp-image-1514\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">COPC\u3068\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084BPO\u306a\u3069\u9867\u5ba2\u63a5\u70b9\u696d\u52d9\u306e\u54c1\u8cea\u3068\u751f\u7523\u6027\u3092\u9ad8\u6c34\u6e96\u3067\u7ba1\u7406\u3059\u308b\u56fd\u969b\u7684\u306a\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u30021996\u5e74\u306e\u898f\u683c\u516c\u958b\u3092\u8d77\u70b9\u306b\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u5316\u3084\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u9032\u5316\u306b\u5408\u308f\u305b\u3066\u6539\u8a02\u304c\u7d9a\u304d\u3001\u73fe\u5728\u306f\u300cCOPC CX Standard\uff08Customer Experience Standard\uff09\u300d\u3068\u3057\u3066\u3001\u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u30e1\u30fc\u30eb\u30fbSNS\u306a\u3069\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306e\u904b\u7528\u3092\u5bfe\u8c61\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-jin-gb-block-box simple-box1\">\n<p class=\"wp-block-paragraph\">\u6700\u5927\u306e\u7279\u9577\u306f\u3001\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3067\u306f\u306a\u304f<strong>\u300c\u73fe\u5834\u304c\u56de\u308b\u904b\u7528\u30e2\u30c7\u30eb\u300d\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b<\/strong>\u3053\u3068\u3067\u3059\u3002\u65b9\u91dd\u30fb\u30d7\u30ed\u30bb\u30b9\u30fbKPI\u30fb\u7814\u4fee\u30fb\u6539\u5584\u306e\u4ed5\u7d44\u307f\u304c\u4e00\u8cab\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u3068\u30b3\u30b9\u30c8\u52b9\u7387\u3092\u540c\u6642\u306b\u5f15\u304d\u4e0a\u3052\u308b\u5b9f\u88c5\u624b\u9806\u304c\u6574\u7406\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u65e5\u672c\u3067\u3082\u591a\u304f\u306e\u4f01\u696d\u3084BPO\u304c\u5c0e\u5165\u30fb\u8a8d\u8a3c\u53d6\u5f97\u3092\u9032\u3081\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3068\u3057\u3066\u5e83\u304f\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u53c2\u7167\u5143\uff1a<a href=\"https:\/\/www.copc.com\/\">COPC Inc. \u516c\u5f0f\u30b5\u30a4\u30c8<\/a> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"COPC%E8%A6%8F%E6%A0%BC%E3%81%AE%E6%A7%8B%E6%88%90%E3%81%A8%E3%83%9E%E3%83%8D%E3%82%B8%E3%83%A1%E3%83%B3%E3%83%88%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E5%85%A8%E4%BD%93%E5%83%8F\"><\/span><strong>COPC\u898f\u683c\u306e\u69cb\u6210\u3068\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u306e\u5168\u4f53\u50cf<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%B3%E3%82%BF%E3%82%AF%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E6%B1%82%E3%82%81%E3%82%8B4%E3%81%A4%E3%81%AE%E6%9F%B1\"><\/span><strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u6c42\u3081\u308b4\u3064\u306e\u67f1<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u6c42\u3081\u3089\u308c\u308b4\u3064\u306e\u67f1\u306b\u3064\u3044\u3066\u6574\u7406\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30ac\u30d0\u30ca\u30f3\u30b9\u30fb\u7ba1\u7406<\/strong>\uff1a\u65b9\u91dd\u3001\u76ee\u6a19\u3001\u5f79\u5272\u8cac\u4efb\u3001\u30ec\u30d3\u30e5\u30fc\u306e\u4ed5\u7d44\u307f\u3092\u6574\u3048\u3001\u610f\u601d\u6c7a\u5b9a\u3092\u4e00\u8cab\u3055\u305b\u308b<\/li>\n\n\n\n<li><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406<\/strong>\uff1a\u9700\u8981\u4e88\u6e2c\u3001\u8981\u54e1\u8a08\u753b\u3001KPI\u8a2d\u8a08\u3001\u7d99\u7d9a\u6539\u5584\u3067\u52b9\u7387\u3068\u54c1\u8cea\u3092\u4e21\u7acb\u3057\u307e\u3059<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u4f53\u9a13\u30fb\u54c1\u8cea<\/strong>\uff1a\u30c1\u30e3\u30cd\u30eb\u6a2a\u65ad\u306e\u54c1\u8cea\u57fa\u6e96\u3092\u5b9a\u7fa9\u3057\u3001\u8a55\u4fa1\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u904b\u7528\u3057\u307e\u3059<\/li>\n\n\n\n<li><strong>\u4eba\u6750\u30fb\u80b2\u6210<\/strong>\uff1a\u7814\u4fee\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3001\u30ad\u30e3\u30ea\u30a2\u958b\u767a\u3092\u4f53\u7cfb\u5316\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u307e\u3059<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI%E3%83%95%E3%83%AC%E3%83%BC%E3%83%A0%E3%83%AF%E3%83%BC%E3%82%AF%E3%81%AE%E6%A0%B8\"><\/span><strong>KPI\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6838<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">COPC\u3067\u306f\u3001CSAT\u3084\u4e00\u6b21\u89e3\u6c7a\u7387\u3001\u5fdc\u7b54\u6642\u9593\u3001\u518d\u547c\u7387\u3001\u51e6\u7406\u6642\u9593\u3001\u58f2\u4e0a\u30fb\u89e3\u7d04\u6291\u6b62\u306a\u3069\u3092\u300c\u7d50\u679c\u6307\u6a19\u300d\u3068\u300c\u5148\u884c\u6307\u6a19\u300d\u306b\u5206\u3051\u3066\u7ba1\u7406\u3057\u307e\u3059\u3002\u7d50\u679c\u304c\u5d29\u308c\u308b\u524d\u306b\u5148\u884c\u6307\u6a19\u3067\u624b\u3092\u6253\u3064\u306e\u304c\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%9B%B4%E6%96%B0%E3%81%A8%E3%83%90%E3%83%BC%E3%82%B8%E3%83%A7%E3%83%B3%E3%81%AE%E8%80%83%E3%81%88%E6%96%B9\"><\/span><strong>\u66f4\u65b0\u3068\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u8003\u3048\u65b9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">COPC\u898f\u683c\u306f\u5b9a\u671f\u7684\u306b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3055\u308c\u3001\u30c7\u30b8\u30bf\u30eb\u5bfe\u5fdc\u3084\u751f\u6210AI\u3001WFM\u9ad8\u5ea6\u5316\u306a\u3069\u6700\u65b0\u8ab2\u984c\u3092\u305d\u306e\u90fd\u5ea6\u53d6\u308a\u8fbc\u307f\u307e\u3059\u3002\u56fd\u5185\u904b\u7528\u3084\u6cd5\u4ee4\u306b\u5408\u308f\u305b\u305f\u89e3\u91c8\u3067\u3001\u6700\u65b0\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u3082\u3068\u306b\u9069\u7528\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%9B%B3%E8%A7%A3%E3%81%A7%E7%90%86%E8%A7%A3%E3%81%99%E3%82%8B%E5%85%A8%E4%BD%93%E5%83%8F\"><\/span><strong>\u56f3\u89e3\u3067\u7406\u89e3\u3059\u308b\u5168\u4f53\u50cf<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u56db\u3064\u306e\u67f1\u3092\u7e26\u8ef8\u3001KPI\u30ec\u30a4\u30e4\u30fc\u3092\u6a2a\u8ef8\u306b\u3057\u305f\u5168\u4f53\u50cf\u3067\u78ba\u8a8d\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-3.png\" alt=\"\uff08\u6bd4\u8f03\u30fb\u5206\u985e\uff09: \u56db\u3064\u306e\u67f1\u3092\u7e26\u8ef8\u3001KPI\u30ec\u30a4\u30e4\u30fc\u3092\u6a2a\u8ef8\u306b\u3057\u305f\u30de\u30c8\u30ea\u30af\u30b9\u3067\u95a2\u4fc2\u6027\u3092\u53ef\u8996\u5316\" class=\"wp-image-1521\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-3.png 1024w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-3-300x164.png 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-3-768x419.png 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-3.png 856w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%AA%8D%E8%A8%BC%E5%8F%96%E5%BE%97%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%81%A8%E6%B3%A8%E6%84%8F%E7%82%B9\"><\/span><strong>\u8a8d\u8a3c\u53d6\u5f97\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%AA%8D%E8%A8%BC%E5%8F%96%E5%BE%97%E3%81%AE%E4%B8%BB%E3%81%AA%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span><strong>\u8a8d\u8a3c\u53d6\u5f97\u306e\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u8a8d\u8a3c\u3092\u53d6\u5f97\u3059\u308b\u3068\u6b21\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u56fd\u969b\u57fa\u6e96\u306b\u57fa\u3065\u304f\u904b\u7528\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3084\u793e\u5185\u304b\u3089\u306e\u4fe1\u983c\u304c\u5411\u4e0a\u3059\u308b<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u30b3\u30b9\u30c8\u306e\u30d0\u30e9\u30f3\u30b9\u304c\u6539\u5584\u3057\u3001\u6210\u679c\u304c\u6570\u5024\u3067\u898b\u3048\u308b<\/li>\n\n\n\n<li>\u6a19\u6e96\u5316\u3055\u308c\u305f\u7814\u4fee\u3068\u8a55\u4fa1\u3067\u3001\u4eba\u6750\u80b2\u6210\u3068\u5b9a\u7740\u306b\u52b9\u679c\u304c\u767a\u63ee\u3055\u308c\u308b<\/li>\n\n\n\n<li>RFP \uff08Request For Proposal\uff1a\u63d0\u6848\u4f9d\u983c\u66f8\uff09\u3084\u30d9\u30f3\u30c0\u30fc\u6bd4\u8f03\u3067\u512a\u4f4d\u306b\u50cd\u304d\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u7af6\u4e89\u529b\u304c\u5f37\u5316\u3055\u308c\u308b<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%87%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%82%84%E3%83%AA%E3%82%B9%E3%82%AF%E3%81%AE%E7%9B%AE%E7%B7%9A\"><\/span><strong>\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u30ea\u30b9\u30af\u306e\u76ee\u7dda<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30e1\u30ea\u30c3\u30c8\u3082\u591a\u3044\u4e00\u65b9\u3001\u8a8d\u8a3c\u306b\u306f\u6642\u9593\u3068\u8cbb\u7528\u304c\u304b\u304b\u308a\u3001\u79fb\u884c\u671f\u306f\u73fe\u5834\u8ca0\u8377\u304c\u9ad8\u307e\u308a\u3084\u3059\u3044\u3068\u3044\u3046\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u751f\u307e\u308c\u307e\u3059\u3002\u5f62\u5f0f\u306b\u5bc4\u308a\u3059\u304e\u308b\u3068\u300c\u73fe\u5834\u306b\u5408\u308f\u306a\u3044\u7ba1\u7406\u300d\u304c\u5897\u3048\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u640d\u306a\u3046\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<br>\u305d\u306e\u305f\u3081\u898f\u683c\u3092\u76ee\u7684\u5316\u305b\u305a\u3001\u81ea\u793e\u306e\u9867\u5ba2\u3068\u696d\u52d9\u306b\u5408\u308f\u305b\u3066\u5fc5\u8981\u306a\u7bc4\u56f2\u304b\u3089\u6bb5\u968e\u7684\u306b\u5c0e\u5165\u3059\u308b\u59ff\u52e2\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.crtm.co.jp\/contact\/\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"347\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2025\/04\/CRTM\u30b3\u30f3\u30bf\u30af\u30c8\u30d0\u30ca\u30fc.png\" alt=\"\u307e\u305a\u306f\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u8ca9\u8def\u62e1\u5927\u30fb\u696d\u52d9\u52b9\u7387\u5316\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" class=\"wp-image-861\"\/><\/a><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%AA%8D%E8%A8%BC%E5%8F%96%E5%BE%97%E3%81%9B%E3%81%9A%E3%81%ABCOPC%E3%82%92%E7%8F%BE%E5%A0%B4%E3%81%B8%E5%8F%96%E3%82%8A%E5%85%A5%E3%82%8C%E3%82%8B%E6%96%B9%E6%B3%95\"><\/span><strong>\u8a8d\u8a3c\u53d6\u5f97\u305b\u305a\u306bCOPC\u3092\u73fe\u5834\u3078\u53d6\u308a\u5165\u308c\u308b\u65b9\u6cd5<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%87%8D%E8%A6%81%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B9%E3%81%8B%E3%82%89%E5%B0%8F%E3%81%95%E3%81%8F%E5%A7%8B%E3%82%81%E3%82%8B\"><\/span><strong>\u91cd\u8981\u30d7\u30ed\u30bb\u30b9\u304b\u3089\u5c0f\u3055\u304f\u59cb\u3081\u308b<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u8a8d\u8a3c\u3092\u53d6\u5f97\u305b\u305a\u306bCOPC\u3092\u73fe\u5834\u3067\u904b\u7528\u3059\u308b\u306b\u306f\u3001\u307e\u305a\u9700\u8981\u4e88\u6e2c\u30fb\u8981\u54e1\u8a08\u753b\uff08WFM\uff09\u30fb\u54c1\u8cea\u8a55\u4fa1\u30fb\u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u56db\u9818\u57df\u306b\u7d5e\u3063\u3066\u30b9\u30d7\u30ea\u30f3\u30c8\u5c0e\u5165\u3057\u307e\u3059\u3002\u5f71\u97ff\u304c\u5927\u304d\u3044\u696d\u52d9\u304b\u3089\u7740\u624b\u3059\u308b\u3068\u77ed\u671f\u9593\u3067\u6210\u679c\u304c\u51fa\u3084\u3059\u304f\u3001\u793e\u5185\u5408\u610f\u3082\u9032\u307f\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BF%85%E9%A0%88%E3%83%89%E3%82%AD%E3%83%A5%E3%83%A1%E3%83%B3%E3%83%88%E3%81%AE%E8%BB%BD%E9%87%8F%E3%83%86%E3%83%B3%E3%83%97%E3%83%AC%E3%83%BC%E3%83%88%E5%8C%96\"><\/span><strong>\u5fc5\u9808\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306e\u8efd\u91cf\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5316<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5fc5\u9808\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u8efd\u91cf\u5316\u3057\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u3057\u3066\u904b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u6b21\u306e4\u70b9\u3092\u62bc\u3055\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>KPI\u30c4\u30ea\u30fc\uff1a\u4e0a\u4f4d\u76ee\u7684\u21c4\u696d\u52d9KPI\u21c4\u5148\u884c\u6307\u6a19<\/strong><\/li>\n\n\n\n<li><strong>\u54c1\u8cea\u8a55\u4fa1\u7968\uff1a\u30c1\u30e3\u30cd\u30eb\u5225\u306b\u89b3\u70b9\u3092\u7d71\u4e00<\/strong><\/li>\n\n\n\n<li><strong>\u30b3\u30fc\u30c1\u30f3\u30b0\u8a18\u9332\uff1a\u6539\u5584\u9805\u76ee\u3068\u6b21\u56de\u76ee\u6a19<\/strong><\/li>\n\n\n\n<li><strong>\u5909\u66f4\u7ba1\u7406\u30ed\u30b0\uff1a\u5c0f\u3055\u306a\u6539\u5584\u306e\u5c65\u6b74\u3092\u84c4\u7a4d<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%81%8B%E7%94%A8%E3%81%AE%E7%AF%80%E7%9B%AE%E3%82%92%E6%B1%BA%E3%82%81%E3%82%8B\"><\/span><strong>\u904b\u7528\u306e\u7bc0\u76ee\u3092\u6c7a\u3081\u308b<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u904b\u7528\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u306f\u3001\u7bc0\u76ee\u3054\u3068\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-jin-gb-block-box simple-box1\">\n<p class=\"wp-block-paragraph\">STEP1\uff1a\u9031\u6b21\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30ec\u30d3\u30e5\u30fc<br>STEP2\uff1a\u6708\u6b21\u306e\u65b9\u91dd\u30fb\u30ea\u30bd\u30fc\u30b9\u898b\u76f4\u3057<br>STEP3\uff1a\u56db\u534a\u671f\u306e\u6539\u5584\u30c6\u30fc\u30de\u8a55\u4fa1\u3092\u56fa\u5b9a\u5316<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u9031\u30fb\u6708\u30fb\u534a\u671f\u3067\u30eb\u30fc\u30c6\u30a3\u30f3\u5316\u3057\u3066PDCA\u3092\u56de\u305b\u3070\u3001\u3088\u308a\u6539\u5584\u3055\u308c\u3001\u696d\u52d9\u52b9\u7387\u5316\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%91%E3%83%95%E3%82%A9%E3%83%BC%E3%83%9E%E3%83%B3%E3%82%B9%E3%81%A8%E3%82%B3%E3%82%B9%E3%83%88%E3%82%92%E4%B8%A1%E7%AB%8B%E3%81%99%E3%82%8BKPI%E8%A8%AD%E8%A8%88\"><\/span><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u30b3\u30b9\u30c8\u3092\u4e21\u7acb\u3059\u308bKPI\u8a2d\u8a08<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%9B%AE%E7%9A%84%E5%88%A5KPI%E3%81%AE%E7%B5%84%E3%81%BF%E7%AB%8B%E3%81%A6%E6%96%B9\"><\/span><strong>\u76ee\u7684\u5225KPI\u306e\u7d44\u307f\u7acb\u3066\u65b9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u76ee\u7684\u5225\u306bKPI\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f3\u3064\u306e\u8996\u70b9\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u8996\u70b9<\/strong>\uff1aCSAT\uff08Customer Satisfaction Score\uff1a\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3001                            NPS \uff08Net Promoter Score\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u3001\u4e00\u6b21\u89e3\u6c7a\u7387<\/li>\n\n\n\n<li><strong>\u52b9\u7387\u8996\u70b9<\/strong>\uff1a\u5e73\u5747\u51e6\u7406\u6642\u9593\u3001\u5fdc\u7b54\u901f\u5ea6\u3001\u653e\u68c4\u547c\u7387\u3001\u7a3c\u50cd\u7387<\/li>\n\n\n\n<li><strong>\u4e88\u9632\u8996\u70b9<\/strong>\uff1a\u518d\u554f\u3044\u5408\u308f\u305b\u7387\u3001\u8ee2\u8a18\u30a8\u30e9\u30fc\u7387\u3001\u30ca\u30ec\u30c3\u30b8\u66f4\u65b0\u6570<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u5404KPI\u306f\u300c\u5b9a\u7fa9\u30fb\u8a08\u6e2c\u65b9\u6cd5\u30fb\u76ee\u6a19\u5024\u30fb\u30a2\u30af\u30b7\u30e7\u30f3\u300d\u3092\u30bb\u30c3\u30c8\u3067\u7ba1\u7406\u3057\u307e\u3059\u3002\u5916\u90e8\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u81ea\u793e\u5c65\u6b74\u306e\u4e8c\u8ef8\u3067\u76ee\u6a19\u3092\u7f6e\u304f\u306e\u304cCOPC\u6d41\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-2.png\" alt=\"\u56f3\u89e3\u633f\u5165\uff08KPI\u306e\u56e0\u679c\u95a2\u4fc2\u306e\u53ef\u8996\u5316\uff09: \u4e00\u6b21\u89e3\u6c7a\u7387\u2191\u2192\u518d\u547c\u7387\u2193\u2192\u30b3\u30b9\u30c8\u2193\uff0fCSAT\u2191 \u306e\u6d41\u308c\" class=\"wp-image-1520\" srcset=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-2.png 1024w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-2-300x164.png 300w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-2-768x419.png 768w, https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/image-2.png 856w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%9B%AE%E6%A8%99%E8%A8%AD%E5%AE%9A%E3%81%AE%E6%AF%94%E8%BC%83%E8%A1%A8\"><\/span><strong>\u76ee\u6a19\u8a2d\u5b9a\u306e\u6bd4\u8f03\u8868<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">\u533a\u5206<\/th><th class=\"has-text-align-left\" data-align=\"left\">\u4f8b<\/th><th class=\"has-text-align-left\" data-align=\"left\">\u76ee\u7684<\/th><th class=\"has-text-align-left\" data-align=\"left\">\u3088\u304f\u3042\u308b\u843d\u3068\u3057\u7a74<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">\u30cf\u30fc\u30c9\u76ee\u6a19<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u5fdc\u7b5480\/20<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u901f\u5ea6\u306e\u62c5\u4fdd<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u54c1\u8cea\u4f4e\u4e0b\u3084\u518d\u547c\u5897<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">\u30d0\u30e9\u30f3\u30b9\u76ee\u6a19<\/td><td class=\"has-text-align-left\" data-align=\"left\">FCR&gt;75% + AHT\u00b15%<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u54c1\u8cea\u3068\u52b9\u7387\u306e\u4e21\u7acb<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u5b9a\u7fa9\u306e\u4e0d\u7d71\u4e00<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">\u6539\u5584\u76ee\u6a19<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u518d\u547c\u7387-1pt\/\u6708<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u7d99\u7d9a\u6539\u5584<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u30c7\u30fc\u30bf\u7c92\u5ea6\u4e0d\u8db3<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%82%B9%E3%83%88%E5%89%8A%E6%B8%9B%E3%81%A8%E5%93%81%E8%B3%AA%E5%90%91%E4%B8%8A%E3%82%92%E4%B8%A1%E7%AB%8B%E3%81%99%E3%82%8B%E9%81%8B%E7%94%A8\"><\/span><strong>\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u54c1\u8cea\u5411\u4e0a\u3092\u4e21\u7acb\u3059\u308b\u904b\u7528<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%9C%80%E8%A6%81%E4%BA%88%E6%B8%AC%E3%81%A8%E8%A6%81%E5%93%A1%E9%85%8D%E7%BD%AE%E3%81%AE%E7%B2%BE%E5%BA%A6%E5%90%91%E4%B8%8A\"><\/span><strong>\u9700\u8981\u4e88\u6e2c\u3068\u8981\u54e1\u914d\u7f6e\u306e\u7cbe\u5ea6\u5411\u4e0a<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5230\u7740\u30d1\u30bf\u30fc\u30f3\u309215\u301c30\u5206\u7c92\u5ea6\u3067\u4e88\u6e2c\u3057\u3001\u30b7\u30d5\u30c8\u3092\u6ed1\u3089\u304b\u306b\u6700\u9069\u5316\u3057\u307e\u3059\u3002\u5b63\u7bc0\u6027\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3001\u30ea\u30ea\u30fc\u30b9\u306e\u5f71\u97ff\u3092\u30e2\u30c7\u30eb\u306b\u542b\u3081\u3001\u904e\u5270\u30fb\u904e\u5c11\u914d\u7f6e\u3092\u907f\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%8A%E3%83%AC%E3%83%83%E3%82%B8%E3%81%A8%E3%83%81%E3%83%A3%E3%83%8D%E3%83%AB%E8%A8%AD%E8%A8%88%E3%81%A7%E5%86%8D%E5%91%BC%E3%82%92%E6%B8%9B%E3%82%89%E3%81%99\"><\/span><strong>\u30ca\u30ec\u30c3\u30b8\u3068\u30c1\u30e3\u30cd\u30eb\u8a2d\u8a08\u3067\u518d\u547c\u3092\u6e1b\u3089\u3059<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">FAQ\u30fb\u30b9\u30af\u30ea\u30d7\u30c8\u30fb\u30ac\u30a4\u30c9\u3092\u300c\u691c\u7d22\u6027\u300d\u300c\u6700\u65b0\u6027\u300d\u300c\u5229\u7528\u7387\u300d\u3067\u8a55\u4fa1\u3057\u3001\u66f4\u65b0\u30b5\u30a4\u30af\u30eb\u3092\u53b3\u683c\u5316\u3057\u307e\u3059\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u6709\u4eba\u5bfe\u5fdc\u306e\u5f79\u5272\u3092\u898b\u76f4\u3059\u3068\u4e00\u6b21\u89e3\u6c7a\u7387\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%B0%8F%E3%81%95%E3%81%AA%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%AE%E7%A9%8D%E3%81%BF%E4%B8%8A%E3%81%92\"><\/span><strong>\u5c0f\u3055\u306a\u81ea\u52d5\u5316\u306e\u7a4d\u307f\u4e0a\u3052<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u81ea\u52d5\u5316\u3092\u3046\u307e\u304f\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u30b3\u30b9\u30c8\u524a\u6e1b\u304a\u3088\u3073\u7d71\u4e00\u3055\u308c\u305f\u54c1\u8cea\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u95a2\u3057\u3066\u306f\u56de\u7b54\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7528\u610f\u3057\u3066\u81ea\u52d5\u8fd4\u4fe1\u3059\u308b\u3001\u5165\u96fb\u7406\u7531\u306e\u81ea\u52d5\u5206\u985e\u3092\u30eb\u30fc\u30eb\u5316\u3059\u308b\uff08\u5c06\u6765\u306eAI\u6d3b\u7528\u3068\u9023\u52d5\uff09\u307b\u304b\u3001\u8ee2\u8a18\u3084\u5f8c\u51e6\u7406\u306e\u30de\u30af\u30ed\u5316\u306a\u3069\u3082\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BA%BA%E6%9D%90%E8%82%B2%E6%88%90%E3%83%BB%E7%A0%94%E4%BF%AE%E3%83%BB%E8%A9%95%E4%BE%A1%E3%81%AE%E4%BB%95%E7%B5%84%E3%81%BF%E5%8C%96\"><\/span><strong>\u4eba\u6750\u80b2\u6210\u30fb\u7814\u4fee\u30fb\u8a55\u4fa1\u306e\u4ed5\u7d44\u307f\u5316<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BD%B9%E5%89%B2%E5%88%A5%E3%81%AE%E3%82%B9%E3%82%AD%E3%83%AB%E5%AE%9A%E7%BE%A9\"><\/span><strong>\u5f79\u5272\u5225\u306e\u30b9\u30ad\u30eb\u5b9a\u7fa9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3001\u54c1\u8cea\u7ba1\u7406\u8005\u3001WFM\u62c5\u5f53\u306e\u30b9\u30ad\u30eb\u57fa\u6e96\u3092\u660e\u6587\u5316\u3057\u3001\u8a55\u4fa1\u3068\u6607\u683c\u306b\u7d50\u3073\u3064\u3051\u307e\u3059\u3002\u8a55\u4fa1\u57fa\u6e96\u304c\u898b\u3048\u308b\u3068\u96e2\u8077\u304c\u6e1b\u308a\u3001\u793e\u54e1\u306e\u6e80\u8db3\u5ea6\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%A0%94%E4%BF%AE%E3%81%AE%E6%A7%8B%E9%80%A0%E5%8C%96\"><\/span><strong>\u7814\u4fee\u306e\u69cb\u9020\u5316<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4eba\u6750\u80b2\u6210\u306b\u304a\u3051\u308b\u7814\u4fee\u3082\u6bb5\u968e\u7684\u306a\u4ed5\u7d44\u307f\u3092\u69cb\u9020\u3092\u4f5c\u308b\u306e\u304c\u9069\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u521d\u671f\u7814\u4fee\uff1a\u696d\u52d9\u77e5\u8b58\u3001\u30b7\u30b9\u30c6\u30e0\u3001\u54c1\u8cea\u57fa\u6e96\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/li>\n\n\n\n<li>OJT\/\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\uff1a\u65e9\u671f\u306b\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u5f53\u3066\u3001\u7fd2\u719f\u3092\u52a0\u901f<\/li>\n\n\n\n<li>\u7d99\u7d9a\u7814\u4fee\uff1a\u6700\u65b0\u7248\u306e\u66f4\u65b0\u3001\u696d\u754c\u30c8\u30ec\u30f3\u30c9\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u6539\u8a02\u306b\u8ffd\u968f<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%81%E3%83%B3%E3%82%B0%E3%81%AE%E8%B3%AA%E3%82%92%E4%B8%8A%E3%81%92%E3%82%8B\"><\/span><strong>\u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u8cea\u3092\u4e0a\u3052\u308b<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9332\u97f3\u3084\u30c1\u30e3\u30c3\u30c8\u30ed\u30b0\u306e\u8a55\u4fa1\u306f\u300c\u884c\u52d5\u89b3\u70b9\u300d\u3068\u300c\u7d50\u679c\u5f71\u97ff\u300d\u306e\u4e21\u9762\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3057\u307e\u3059\u3002\u6539\u5584\u70b9\u306f\u671f\u9650\u4ed8\u304d\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u843d\u3068\u3057\u8fbc\u307f\u3001\u6b21\u56de\u30ec\u30d3\u30e5\u30fc\u3067\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%AA%8D%E8%A8%BC%E5%8F%96%E5%BE%97%E3%81%AE%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B9%E3%81%A8%E8%B2%BB%E7%94%A8%E3%81%AE%E8%80%83%E3%81%88%E6%96%B9\"><\/span><strong>\u8a8d\u8a3c\u53d6\u5f97\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u8cbb\u7528\u306e\u8003\u3048\u65b9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%AA%8D%E8%A8%BC%E3%82%92%E5%8F%96%E5%BE%97%E3%81%99%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AE%E4%B8%80%E8%88%AC%E7%9A%84%E3%81%AA%E6%B5%81%E3%82%8C\"><\/span><strong>\u8a8d\u8a3c\u3092\u53d6\u5f97\u3059\u308b\u305f\u3081\u306e\u4e00\u822c\u7684\u306a\u6d41\u308c<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30ae\u30e3\u30c3\u30d7\u8a3a\u65ad\uff08\u73fe\u72b6\u3068COPC\u57fa\u6e96\u306e\u6bd4\u8f03\uff09<\/li>\n\n\n\n<li>\u6539\u5584\u8a08\u753b\u306e\u7b56\u5b9a\u3068\u904b\u7528\u5b9f\u65bd\uff08\u5b9a\u7740\u307e\u30673\u301c6\u304b\u6708\u304c\u76ee\u5b89\uff09<\/li>\n\n\n\n<li>\u76e3\u67fb\u30fb\u8a55\u4fa1\uff08\u793e\u5185\/\u7b2c\u4e09\u8005\uff09<\/li>\n\n\n\n<li>\u8a8d\u8a3c\u53d6\u5f97\u30fb\u66f4\u65b0\uff08\u7d99\u7d9a\u30ec\u30d3\u30e5\u30fc\uff09<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%B2%BB%E7%94%A8%E3%81%A8%E6%99%82%E9%96%93%E3%81%AE%E7%9B%AE%E5%AE%89\"><\/span><strong>\u8cbb\u7528\u3068\u6642\u9593\u306e\u76ee\u5b89<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u8a8d\u8a3c\u53d6\u5f97\u306e\u305f\u3081\u306b\u5fc5\u8981\u306a\u8cbb\u7528\u3084\u6642\u9593\u306f\u3001\u898f\u6a21\u3084\u62e0\u70b9\u6570\u3001\u9069\u7528\u7bc4\u56f2\u3001\u5916\u90e8\u59d4\u8a17\u306e\u6709\u7121\u3067\u5927\u304d\u304f\u5909\u52d5\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u81ea\u793e\u5de5\u6570\u30fb\u7814\u4fee\u8cbb\u30fb\u30b7\u30b9\u30c6\u30e0\u6539\u5584\u8cbb\u3092\u542b\u3081\u305f\u30c8\u30fc\u30bf\u30eb\u3067\u5224\u65ad\u3057\u3001RFP\u512a\u4f4d\u6027\u3084CSAT\/\u30b3\u30b9\u30c8\u6539\u5584\u306e\u52b9\u679c\u307e\u3067\u898b\u8fbc\u3093\u3060ROI\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%AA%B2%E9%A1%8C%E3%81%A8%E5%AE%9F%E8%A1%8C%E8%A7%A3%E6%B1%BA%E7%AD%96\"><\/span><strong>\u3088\u304f\u3042\u308b\u8ab2\u984c\u3068\u5b9f\u884c\u89e3\u6c7a\u7b56<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%AE%9A%E7%BE%A9%E3%81%AE%E4%B8%8D%E7%B5%B1%E4%B8%80%E3%81%A7%E3%83%87%E3%83%BC%E3%82%BF%E6%AF%94%E8%BC%83%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84\"><\/span><strong>\u5b9a\u7fa9\u306e\u4e0d\u7d71\u4e00\u3067\u30c7\u30fc\u30bf\u6bd4\u8f03\u304c\u3067\u304d\u306a\u3044<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">KPI\u306e\u5b9a\u7fa9\u3001\u96c6\u8a08\u671f\u9593\u3001\u9664\u5916\u6761\u4ef6\u3092\u7d71\u4e00\u3057\u3001\u30c7\u30fc\u30bf\u8f9e\u66f8\u3092\u6574\u5099\u3057\u307e\u3059\u3002\u5b9a\u7fa9\u306e\u7d71\u4e00\u306f\u6700\u901f\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u7b56\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%93%81%E8%B3%AA%E8%A9%95%E4%BE%A1%E3%81%8C%E4%B8%BB%E8%A6%B3%E7%9A%84%E3%81%A7%E6%94%B9%E5%96%84%E3%81%AB%E3%81%A4%E3%81%AA%E3%81%8C%E3%82%89%E3%81%AA%E3%81%84\"><\/span><strong>\u54c1\u8cea\u8a55\u4fa1\u304c\u4e3b\u89b3\u7684\u3067\u6539\u5584\u306b\u3064\u306a\u304c\u3089\u306a\u3044<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u8a55\u4fa1\u89b3\u70b9\u3092\u300c\u9867\u5ba2\u4fa1\u5024\u306b\u76f4\u7d50\u3059\u308b\u884c\u52d5\u300d\u306b\u5bc4\u305b\u3001\u91cd\u307f\u4ed8\u3051\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u30b5\u30f3\u30d7\u30eb\u62bd\u51fa\u306e\u504f\u308a\u3092\u907f\u3051\u3001\u7d50\u679c\u3068\u6539\u5584\u306e\u30b5\u30a4\u30af\u30eb\u3092\u56fa\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"IT%E3%83%BB%E6%A5%AD%E5%8B%99%E3%83%BB%E5%93%81%E8%B3%AA%E3%81%AE%E9%80%A3%E6%90%BA%E4%B8%8D%E8%B6%B3\"><\/span><strong>IT\u30fb\u696d\u52d9\u30fb\u54c1\u8cea\u306e\u9023\u643a\u4e0d\u8db3<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u6708\u6b21\u306e\u30af\u30ed\u30b9\u30d5\u30a1\u30f3\u30af\u30b7\u30e7\u30ca\u30eb\uff08\u90e8\u9580\u6a2a\u65ad\uff09\u4f1a\u8b70\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u539f\u56e0\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u8d77\u56e0\u8ab2\u984c\u3001\u30ca\u30ec\u30c3\u30b8\u66f4\u65b0\u3092\u4e00\u6c17\u901a\u8cab\u3067\u6271\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%97%A5%E6%9C%AC%E3%81%AE%E3%83%88%E3%83%AC%E3%83%B3%E3%83%89%E3%81%A8%E6%9C%80%E6%96%B0%E5%8B%95%E5%90%91\"><\/span><strong>\u65e5\u672c\u306e\u30c8\u30ec\u30f3\u30c9\u3068\u6700\u65b0\u52d5\u5411<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%97%A5%E6%9C%AC%E3%81%AE%E6%A5%AD%E7%95%8C%E3%81%A7%E9%80%B2%E3%82%80%E3%83%87%E3%82%B8%E3%82%BF%E3%83%AB%E3%81%A8%E4%BA%BA%E3%81%AE%E6%9C%80%E9%81%A9%E5%8C%96\"><\/span><strong>\u65e5\u672c\u306e\u696d\u754c\u3067\u9032\u3080\u30c7\u30b8\u30bf\u30eb\u3068\u4eba\u306e\u6700\u9069\u5316<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u97f3\u58f0\u3068\u30c7\u30b8\u30bf\u30eb\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u904b\u7528\u304c\u4e3b\u6d41\u3067\u3059\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u6709\u4eba\u5bfe\u5fdc\u306e\u9023\u643a\u306f\u3001COPC\u306e\u904b\u7528\u57fa\u6e96\u3068\u89aa\u548c\u6027\u304c\u9ad8\u3044\u9818\u57df\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%9C%80%E6%96%B0%E7%89%88%E3%81%AE%E6%9B%B4%E6%96%B0%E3%83%BB%E3%83%AA%E3%83%AA%E3%83%BC%E3%82%B9%E3%81%B8%E3%81%AE%E5%AF%BE%E5%BF%9C\"><\/span><strong>\u6700\u65b0\u7248\u306e\u66f4\u65b0\u30fb\u30ea\u30ea\u30fc\u30b9\u3078\u306e\u5bfe\u5fdc<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u6700\u65b0\u7248\u3067\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u306e\u8a2d\u8a08\u3001\u30c7\u30fc\u30bf\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u751f\u6210AI\u306e\u5b89\u5168\u306a\u6d3b\u7528\u304c\u6ce8\u76ee\u9818\u57df\u3067\u3059\u3002\u56fd\u5185\u6cd5\u898f\u3084\u65e5\u672c\u8a9e\u7279\u6709\u306e\u54c1\u8cea\u57fa\u6e96\u3092\u4e0a\u4e57\u305b\u3057\u3066\u904b\u7528\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u53c2\u7167\u5143\uff1a<a href=\"https:\/\/www.copc.com\/\" data-type=\"link\" data-id=\"https:\/\/www.copc.com\/\">COPC Inc. \u516c\u5f0f\u30b5\u30a4\u30c8<\/a> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BB%96%E3%81%AE%E8%A6%8F%E6%A0%BC%E3%82%84%E3%83%95%E3%83%AC%E3%83%BC%E3%83%A0%E3%83%AF%E3%83%BC%E3%82%AF%E3%81%A8%E3%81%AE%E6%AF%94%E8%BC%83\"><\/span><strong>\u4ed6\u306e\u898f\u683c\u3084\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306e\u6bd4\u8f03<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"428\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2026\/02\/12-8COPC\u3068\u306f\uff1f\u57fa\u790e\u77e5\u8b58\u3068\u6b74\u53f2-2.jpg\" alt=\"\u4ed6\u306e\u898f\u683c\u3084\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306e\u6bd4\u8f03\n\" class=\"wp-image-1513\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%AF%94%E8%BC%83%E8%A1%A8\"><\/span>\u6bd4\u8f03\u8868<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">COPC\u3092\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3084\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u6bd4\u8f03\u3057\u3066\u307f\u308b\u3068\u3001\u7279\u5fb4\u3084\u9055\u3044\u304c\u7406\u89e3\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">\u898f\u683c\/\u67a0\u7d44\u307f<\/th><th class=\"has-text-align-left\" data-align=\"left\">\u5bfe\u8c61<\/th><th class=\"has-text-align-left\" data-align=\"left\">\u4e3b\u76ee\u7684<\/th><th class=\"has-text-align-left\" data-align=\"left\">\u7279\u5fb4<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">COPC<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\/\u9867\u5ba2\u63a5\u70b9<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u54c1\u8cea\u3068\u30b3\u30b9\u30c8\u306e\u540c\u6642\u6700\u9069\u5316<\/td><td class=\"has-text-align-left\" data-align=\"left\">KPI\u3068\u904b\u7528\u30e2\u30c7\u30eb\u304c\u5177\u4f53<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">ISO 9001<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u7d44\u7e54\u5168\u4f53<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u54c1\u8cea\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u6c4e\u7528\u7684\u3060\u304c\u73fe\u5834\u306b\u306f\u62bd\u8c61\u7684<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">ITIL<\/td><td class=\"has-text-align-left\" data-align=\"left\">IT\u30b5\u30fc\u30d3\u30b9<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406<\/td><td class=\"has-text-align-left\" data-align=\"left\">IT\u904b\u7528\u30d7\u30ed\u30bb\u30b9\u306b\u5f37\u3044<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">PCI DSS \u306a\u3069<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u30c7\u30fc\u30bf\u4fdd\u8b77<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u304c\u4e2d\u5fc3<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">COPC\u306f<strong>\u300c\u73fe\u5834\u3067\u52b9\u304f\u904b\u7528\u306e\u5177\u4f53\u6027\u300d\u304c\u5f37\u307f<\/strong>\u3067\u3059\u3002\u4ed6\u898f\u683c\u3068\u4f75\u7528\u3057\u3001\u793e\u5185\u57fa\u6e96\u3068\u3057\u3066\u7d71\u5408\u3059\u308b\u3068\u52b9\u679c\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%B0%8E%E5%85%A5%E6%BA%96%E5%82%99%E3%83%81%E3%82%A7%E3%83%83%E3%82%AF%E3%83%AA%E3%82%B9%E3%83%88\"><\/span><strong>\u5c0e\u5165\u6e96\u5099\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%8F%BE%E7%8A%B6%E8%A8%BA%E6%96%AD%E3%81%AE%E8%A6%81%E7%82%B9\"><\/span><strong>\u73fe\u72b6\u8a3a\u65ad\u306e\u8981\u70b9<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u73fe\u72b6\u3092\u8a3a\u65ad\u3059\u308b\u305f\u3081\u306b\u4e0b\u8a18\u3092\u53c2\u8003\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"wp-block-jin-gb-block-icon-box jin-icon-checkcircle jin-iconbox\"><div class=\"jin-iconbox-icons\"><i class=\"jic jin-ifont-checkcircle jin-icons\"><\/i><\/div><div class=\"jin-iconbox-main\">\n<ul class=\"wp-block-list\">\n<li>KPI\u5b9a\u7fa9\u3068\u30c7\u30fc\u30bf\u7c92\u5ea6\u306f\u7d71\u4e00\u3067\u304d\u3066\u3044\u308b\u304b<\/li>\n\n\n\n<li>\u9700\u8981\u4e88\u6e2c\u30fb\u8981\u54e1\u8a08\u753b\u304c\u884c\u52d5\u306b\u843d\u3061\u3066\u3044\u308b\u304b<\/li>\n\n\n\n<li>\u54c1\u8cea\u8a55\u4fa1\u304c\u9867\u5ba2\u4fa1\u5024\u306b\u7d50\u3073\u3064\u3044\u3066\u3044\u308b\u304b<\/li>\n\n\n\n<li>\u7814\u4fee\u30fb\u30b3\u30fc\u30c1\u30f3\u30b0\u304c\u7d99\u7d9a\u904b\u7528\u3055\u308c\u3066\u3044\u308b\u304b<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%AE%9F%E8%A1%8C%E8%A8%88%E7%94%BB%E3%81%AE%E3%82%AB%E3%82%AE\"><\/span><strong>\u5b9f\u884c\u8a08\u753b\u306e\u30ab\u30ae<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5b9f\u969b\u306bCOPC\u904b\u7528\u3059\u308b\u306e\u306b\u91cd\u8981\u306a\u306e\u306f\u3001\u6539\u5584\u306e\u512a\u5148\u9806\u4f4d\u30fb\u5f79\u5272\u8cac\u4efb\u30fb\u30ec\u30d3\u30e5\u30fc\u983b\u5ea6\u30fb\u8a08\u6e2c\u6307\u6a19\u30fb\u60f3\u5b9aROI\u3092\u660e\u6587\u5316\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u307e\u305f\u30d1\u30a4\u30ed\u30c3\u30c8\u30c1\u30fc\u30e0\u3092\u8a2d\u3051\u3001\u77ed\u3044\u30b5\u30a4\u30af\u30eb\u3067\u6210\u529f\u4f53\u9a13\u3092\u7a4d\u307f\u4e0a\u3052\u308b\u3068\u5b9a\u7740\u304c\u65e9\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><strong>\u307e\u3068\u3081<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">COPC\u306f\u3001\u9867\u5ba2\u63a5\u70b9\u306e\u54c1\u8cea\u3068\u30b3\u30b9\u30c8\u3092\u540c\u6642\u306b\u9ad8\u3081\u308b\u5b9f\u8df5\u7684\u306a\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u4f53\u7cfb\u3067\u3059\u3002\u8a8d\u8a3c\u306e\u4fa1\u5024\u306f\u5927\u304d\u3044\u4e00\u65b9\u3067\u3001\u8a8d\u8a3c\u306b\u983c\u3089\u305a\u3068\u3082\u3001KPI\u5b9a\u7fa9\u306e\u7d71\u4e00\u3001\u9700\u8981\u4e88\u6e2c\u3068\u8981\u54e1\u8a08\u753b\u3001\u54c1\u8cea\u8a55\u4fa1\u3068\u30b3\u30fc\u30c1\u30f3\u30b0\u3001\u30ca\u30ec\u30c3\u30b8\u904b\u7528\u306e\u5237\u65b0\u3068\u3044\u3063\u305f\u6838\u306e\u4ed5\u7d44\u307f\u3092\u5165\u308c\u308b\u3060\u3051\u3067\u52b9\u679c\u304c\u51fa\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5927\u5207\u306a\u306e\u306f\u6700\u65b0\u7248\u3068\u56fd\u5185\u4e8b\u60c5\u3092\u8e0f\u307e\u3048\u3064\u3064\u3001\u81ea\u793e\u306b\u9069\u3057\u305f\u904b\u7528\u65b9\u6cd5\u3067\u5c0f\u3055\u304f\u59cb\u3081\u3001\u7d99\u7d9a\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u3059\u3002\u4e16\u754c\u57fa\u6e96\u306e\u8003\u3048\u65b9\u3092\u5473\u65b9\u306b\u3057\u3066\u3001\u5f37\u3044\u30bb\u30f3\u30bf\u30fc\u3092\u7740\u5b9f\u306b\u80b2\u3066\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.crtm.co.jp\/contact\/\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"347\" src=\"https:\/\/www.crtm.co.jp\/media\/wp-content\/uploads\/2025\/04\/CRTM\u30b3\u30f3\u30bf\u30af\u30c8\u30d0\u30ca\u30fc.png\" alt=\"\u307e\u305a\u306f\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u8ca9\u8def\u62e1\u5927\u30fb\u696d\u52d9\u52b9\u7387\u5316\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" class=\"wp-image-861\"\/><\/a><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u300cCOPC\u3063\u3066\u4f55\uff1f\u300d\u300c\u3046\u3061\u306e\u30bb\u30f3\u30bf\u30fc\u306b\u672c\u5f53\u306b\u5fc5\u8981\uff1f\u300d\u3068\u8ff7\u3046\u62c5\u5f53\u8005\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u73fe\u5834\u3067\u306f\u6b21\u306e\u60a9\u307f\u304c\u8d77\u304d\u304c\u3061\u3067\u3059\u3002 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